'Duplicate Bot User to other Bot' Endpoint + according action in the 'Bot User API' Action

As the Voice Bot can not be linked with the Omnichannel, Phone calls have to be triggered 1. either by 'Notification Action'. However the User information, AI Agent Messages, Custom Fields, Tags etc., are not passed to the created Voice Bot user automatically. 2. or by setting up External Request and mapping out aaaaaaaall the fields, adding tags and everything manually. Kindly add the Endpoint to duplicate contact to other Bot with one click.

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Mark Kalnitski posted 27 days ago

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