Feature: add Import cURL feature for External request action, next to Test button
External request node supports importing a cURL
curl import
Feature: add HubSpot integration
HubSpot integration now available, covering contacts, companies, deals and ticket modules.
Ful documentation can be found here
Ful documentation can be found here
Feature: allow to Expand webchat popup window size, allow to drag the webchat popup window
Feature: add new option Mine + unassigned in my groups, in Conversation visibility
New visibility filter option that allows bot users assigned to you as well as those unassigned
visibility options
Feature: add Ticket Form in Message Node, can be used for bot user to create ticket in chat
Ability to create ticket for bot user directly by sending bot users a form to fill
Video tutorial can be seen here
Video tutorial can be seen here
Feature: allow to use Whatsapp flow in other channels
Inside of omnichannel you can now re-use any WhatsApp flow node and send it to none-WhatsApp bot users. it will convert the WhatsApp flow structure into a button type template message on other channels compatible
Feature: Allow webchat to enable push notification on mobile device after move chat to mobile
users can now migrate their conversation started on the webchat widget to their mobile. full explanation can be found on our documentation here
Feature: add Public API - Get Flow Error Logs
you can now get the error logs by using the new endpoint
Feature: add condition to check Whatsapp FEP pending or active
If users are within the FEP Whatsapp window (72 hour window) it can be checked within a condition node inside subflows now
Feature: add WhatsApp messaging-window guidance in live chat , 24-hour reply window or 72-hour Free Entry Point window
Bot users in whatsapp channel can now be identified whether if they are in a 24-hour conversation window or 72-hour conversation window (via CTWA)
Feature: add Starred Messages feature, allow to star and unstar message in live chat
Specific user messages can now be starred for later review by livechat agents
New
Feature: add option in Partner Live Chat Theme Addon to allow inline edit for user fields except json type
Feature: allow to resize the live chat user profile panel
New
Added image selection inside of WhatsApp Flows
Chips Selector, Photo Picker, Document Picker to WhatsApp Flow
We have added new features to select within the WhatsaApp
WhatsApp new feature selections
New
Feature: add new Public API to get member uploaded Media files
New API endpoint added to programmatically fetch media files uploaded by members.
New
Feature: add Chat layout in Global Contacts partner addon
Two new layout options added for live chats and bot users within the Global Contacts partner add-on.
New
Feature: add Mute incoming call ringtone button for WhatsApp Call center
New button added to the call centre interface to silence the ringtone for incoming live WhatsApp calls.
New
Feature: add Wait until next business hour in Smart Delay action
Smart delays can now pause until the start of the next business hour, based on the workspace timezone settings.
New
Feature: add Chat Message Retention 3 years addon for Partner client
Exclusive partner add-on that extends chat message storage to three years.
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