New
PARTNER ADD ON: SSO
This allows Partners to provide a Single Sign-On feature for their clients in case they want to provide the same type of login to users of their platforms and UChat at the same time. No more separate logins for this.
Full documentation on this can be found here:
https://uchat-com-au.atlassian.net/wiki/spaces/UKB/pages/758939741/White+label+Single+Sign-On+with+JWT?fbclid=IwAR1K71fdbmoI5UjftedAU02l9IdBtcPR7XsiB8CJBm_j7gKjntlbxBSAU34
https://uchat-com-au.atlassian.net/wiki/spaces/UKB/pages/758939741/White+label+Single+Sign-On+with+JWT?fbclid=IwAR1K71fdbmoI5UjftedAU02l9IdBtcPR7XsiB8CJBm_j7gKjntlbxBSAU34
Improved
LIVE CHAT SUPERVISOR UPDATE
The supervisor role now also sees the bot users along with having access to the analytics section. this provides a more management role for this specific type of workspace member
New
PAUSE BOT AUTOMATION OPTIONS
We have added new option inside the chatbot settings regarding what can be used and sent when the conversation is paused.
- Only messages from agents can be sent
- Messages from agent, trigger and smart delay will be sent
This allows for more flexibility
You can find the settings, in the settings -> general -> Pause bot automation option
You can find the settings, in the settings -> general -> Pause bot automation option
New
Partner Add-on: Global Search for bot user across workspace
This new update and addon allows you to search bot users from all bots
This is the update only available to UChat partners.
You can find the settings, by going to your UChat main workspace, and then go to "white label settings", and then "partner settings" and then go to "Custom add-on", and then you can purchase this addon.
This is the update only available to UChat partners.
You can find the settings, by going to your UChat main workspace, and then go to "white label settings", and then "partner settings" and then go to "Custom add-on", and then you can purchase this addon.
New
Add Custom Bot User URL for Live Chat
A new feature inside chatbot settings has been added to input your own custom url.
This will allow you to directly access for example your own crm inside of livechat to update data inside.
Great for live chat agents to manage a crm not integrated into UChat.
This will allow you to directly access for example your own crm inside of livechat to update data inside.
Great for live chat agents to manage a crm not integrated into UChat.
New
Add Assigned Agent Filter
At the request of quite a few users we added a new filter to be used in the conditions. This will allow you to filter the bot users by assigned agent id.
Improved
Translate The Custom Menu Title
For partners we updated the translations addon to now also be able to translate the custom menu title. You can use custom menu title as key for translation.
Updated
Deprecate login user timezone
We have deprecated the user timezone as it was confusing to users when it comes to different time displays in the chatbot. Now by default the workspace timezone is uphold
New
Improved
add TopupPoints and DeductPoints in partner api
We have added two new actions. Top up Points and Deduct points in our partner API
New
Improved
List chat messages under bot user api action
We have added the ability to fetch the chat messages by using the bot user api action
this allows you to create nice transcripts by using one of the 3 formats we provide
this allows you to create nice transcripts by using one of the 3 formats we provide
New
Support of Sendgrid Category in email and notifications
We have added the ability to add the category of the type of email sent if you select your Sendgrid account using the email node as well as the email notification
Improved
Max Retries now added to the Assistant retrieve run action
We have added to automatically retry retrieving the run from the Assistant retrieve run action
New
WhatsApp flows goes into beta
We have added the new feature WhatsApp Flow into beta. it can now be used for anyone who uses the WhatsApp cloud API integration
New
Improved
Keys to remove for ghl v2 api
Sometimes the return payload on GHL actions contain too many characters to be saved properly so we now added the ability to remove certain keys you do not need to only be left with the information you like to store
New
Debug Text type messages
We have added the ability to add debug texts on text-type nodes
Improved
Allow to overwrite the functions in the Assistant
We are now supporting the ability to overwrite existing function for the OpenAI Assistant in the completion action, create thread and run actions
New
Improved
Making function flows editable on templates even on none editable templates
We have added the ability to allow users to edit the function flows from templates when user disabled auto update or even when the template is set to none editable.
this is used to allow the installed bot to modify some contents, such as whatsapp template message. So the template creator can move all the whatsapp template messages to function flow to allow user change it after install. and all other subflows can still be protected and auto updated. But if the sub flow template is not viewable, then even the user disabled the auto update feature from function flow, it will still be not viewable.
this is used to allow the installed bot to modify some contents, such as whatsapp template message. So the template creator can move all the whatsapp template messages to function flow to allow user change it after install. and all other subflows can still be protected and auto updated. But if the sub flow template is not viewable, then even the user disabled the auto update feature from function flow, it will still be not viewable.
Improved
OpenAI Assistant remove citation option added
the assistant often refers citations where it based its replies on which makes for a weird experience inside of chatbots. We have added a citation removal to automatically remove any if they are present in the assistant reply
Improved
Last interaction time filter for board
We have added a filter so you can always filter users on board based on their last interaction status
this allows you to keep the most recent ones on top at all times
this allows you to keep the most recent ones on top at all times
New
OpenAI Assistant is now supported
We have integrated OpenAI Assistant actions under the integration section of your chatbot flow builder
Also you will be able to create and update assistants and files under the integration section of your UChat Dashboard:
Also you will be able to create and update assistants and files under the integration section of your UChat Dashboard:
New
Agent Group Online Only option
When creating or editing an agent group you are now able to only allow assigning to happen if an agent in that group is online
this will prevent assigning to live chat agents who are offline and prevent tickets from not being picked up properly
this will prevent assigning to live chat agents who are offline and prevent tickets from not being picked up properly
New
Partner Paid Addon
This addon will allow you to set permissions per workspace member.
Determine exactly which permissions each member gets and get more control. You will be able to see a more complete overview in this video tutorial
Determine exactly which permissions each member gets and get more control. You will be able to see a more complete overview in this video tutorial
New
Improved
Feature: allow country, region, city to be updated in set custom field
We now added the ability to set the values for the following system fields using the set variables:
- Country
- Region
- City
New
WhatsApp Cloud now supports message with button url type
The WhatsApp channels now provide the support of messages with website type buttons without the need for sending message templates.
This is now supported for WhatsApp Cloud API as well as com.bot
This is now supported for WhatsApp Cloud API as well as com.bot
New
Improved
Instagram channel now supports button support
In the past we needed to have a workaround to provide a text and button combination since the official endpoint was not there. The downside was the character limit was that of a card. This is no longer needed and we are now able to send text with regular buttons to the users
Improved
Text type question node improvement
The text type question node now also supports no match upon user request. if a user is sending anything other than regular text messages this no match option will be triggered
New
New Feature: Rate limiter
We added a new feature called "Rate Limit Attempt"
consider this action as a condition check, if too many attempts, then it will skip the following actions, if allowed, it will continue as normal
This can be used for a bunch of use cases like:
consider this action as a condition check, if too many attempts, then it will skip the following actions, if allowed, it will continue as normal
This can be used for a bunch of use cases like:
- Notification attempts per time interval
- retries on external requests
- limit the number of users going through a certain section of a flow
New
Improved
Boards update: Search option enabled
We have added a search option inside the boards section to allow you to quickly find any user on your board and inside any column
This will be useful if you have a lot of users on your boards where you need to search through
This will be useful if you have a lot of users on your boards where you need to search through
Improved
Conversation visibility for agents update
We have now also extended the visibility capabilities for agents to not be able to access the boards anymore as it was a prior concern of users.
New
New API endpoint added: Send broadcast by tag
We have added a new endpoint to allow you to send broadcasts to users by tag ns id
Bot user API
We have added a new action under the action node -› advanced actions
this allows you to directly access bot user's data and map it easily to custom fields for easy access and or export to other systems
this allows you to directly access bot user's data and map it easily to custom fields for easy access and or export to other systems
New
Pin custom fields in live chat
We have added the ability to pin custom fields of your preference directly into the live chat conversation with your bot users
This allows you to see the most important custom fields directly inside the conversation
this way you will be able to see important information that you saved like order information, account info, and more
This allows you to see the most important custom fields directly inside the conversation
this way you will be able to see important information that you saved like order information, account info, and more
New
Improved
Partner update: more control of your plans features
We have added more control on the number of features you want to include into your pricing plans
We have added the my contents sections, boards, contents- custom events, tools- multiple languages, tools- custom reports and tools -inbound webhooks as additional features to include or exclude from your pricing plans
We have added the my contents sections, boards, contents- custom events, tools- multiple languages, tools- custom reports and tools -inbound webhooks as additional features to include or exclude from your pricing plans
New
New API endpoint added: Broadcast by segment
This new endpoint allows you to broadcast to bot users based on the segment they are in
New
New API endpoint added: list flow segment
This new endpoint will allow you to retrieve all segments inside of a chatbot
New
Partner update: Hide pricing plan features
Partners requested the ability to hide the bot, members and bot users from the pricing plans as they create separate plans inside of their own billing software like Stripe.
New
Improved
New Live chat setting: Only show agent assigned conversations
We have added another option to the live chat settings for agents to only see the conversations assigned to them only
This allows for more control as to what kind of conversation your live chat agents have access to
This allows for more control as to what kind of conversation your live chat agents have access to
New
User notification -› Agent Group Chat
Whenever you are mentioned inside of one of the agent group chats you will receive a notification like following:
this will allow for better communication between yourself and other agents of the workspace
this will allow for better communication between yourself and other agents of the workspace
New
Notify user when WhatsApp Cloud token is about to expire
We have added a new feature where you will be notified 5 days in advanced when a WhatsApp cloud token is about to expire. We will send you an email to give you enough time to act and prevent any disruptions in your chatbot automations
New
Check in use
This new update allows you to check where your specific actions are used inside your flows. We have implemented this check for custom event, menu, otn topic, persona, sequence
Full video overview can be viewed here
Full video overview can be viewed here
New
new partner paid addon - translation
this new addon lets you fully customize the labels to your own language
New
GHL endpoints added: Opportunity
We have added the recently added opportunity endpoints to our native integration
New
add remote control by owner for auto update sub flow template
We have added the ability to remotely manage the template installations
from here you will be able to remotely disable or enable certain permissions on a per template basis
More information can be found on a our video guide
from here you will be able to remotely disable or enable certain permissions on a per template basis
More information can be found on a our video guide
New
Improved
New way of Accessing Bot Export file
Previously we sent the export file of bot users by email. Because some users reported the email took very long or did not receive it at all we have now added an additional section under the tool section in your chatbot menu.
After pressing the all export button on the bot users overview you will automatically get redirected to this section to download your file.
Keep in mind that any generated file will be saved for a total of 7 days, so make sure you have downloaded it before that time
After pressing the all export button on the bot users overview you will automatically get redirected to this section to download your file.
Keep in mind that any generated file will be saved for a total of 7 days, so make sure you have downloaded it before that time
New
Feature: partner: user registration page allow to enable signup phone field
We have added another field upon the Partner request we received requesting the phone number on the registration page
this allows you to either make it required or hide the field entirely
this allows you to either make it required or hide the field entirely
Expired for each buttons now trigger default reply
We have now added the ability to trigger a default reply on expired for each buttons. this allows it that whenever a user interacts several days later you can still send them to the next follow up question based on those button clicks
New
Agent group chats
In order to provide an allround solution where your team can communicate not only with your customers we now bring you a new feature that allows your team to communicate directly inside of UChat.
No need anymore to go back and forth to platforms like Slack. you can now do the exact same inside of UChat and keep everything very handy together
Video walkthrough can be seen here
No need anymore to go back and forth to platforms like Slack. you can now do the exact same inside of UChat and keep everything very handy together
Video walkthrough can be seen here
New
Two new partner features: add partner credit auto topup and partner client points auto topup
We have added two new features for our partners:
- Partner credit auto topup. When your credits are too low you can now automatically top-up to prevent workspaces getting downgraded
- Partner client points auto topup. Similar to the first option but based on a client level
New
Mapbox integration
We have added a new integration with Mapbox
Similar to Google Map you will be able to have access to location based actions inside your flow builder. Go to flow builder -› action node -› integrations -› Map box and you will see the following actions
Similar to Google Map you will be able to have access to location based actions inside your flow builder. Go to flow builder -› action node -› integrations -› Map box and you will see the following actions
New
Google Map integration
We have added a new integration for Google Maps. You can just insert your own API key in order to connect to your account
Inside the flow builder -› action node -› integrations -› Google Map API you will find the following actions
Inside the flow builder -› action node -› integrations -› Google Map API you will find the following actions
New
E-commerce Locations
You are now able to use a new section in the e-commerce settings called "locations".
With this feature, you are able to set up your store location and use the e-commerce api to find the nearest locations according to the user location
With this feature, you are able to set up your store location and use the e-commerce api to find the nearest locations according to the user location
New
New partner addons (paid)
We have added two more addons you can upgrade yourself and customize loading page and dashboard page
full details are explained in this video
full details are explained in this video
Improved
New question text type option
We have pushed an update to allow to overcome a huge issue which is the ability to capture multiple user inputs in one go. We have added a timeout option for you to now capture all input from a user during your selected timeout and save it into one custom field
Do note that this option is only available for question node with a text based type. tutorial can be seen here
Do note that this option is only available for question node with a text based type. tutorial can be seen here
New
Webchat button to websites types
We have added a new option for buttons that targets to go to external links.
When you set the open status to native you get the 3 following options:
When you set the open status to native you get the 3 following options:
- Default -› opens in chat window
- Current window -› moving to the external link inside the same tab
- New window -› Moving to the external link in a new tab
New
New permission role added: Live chat Supervisor
We have added a new permission role you can use when you would like to invite your team members inside your workspace.
It is called Live chat supervisor. This is similar to live chat agent, but can see analytics and always be able to see all conversations and reassign agents.
It is called Live chat supervisor. This is similar to live chat agent, but can see analytics and always be able to see all conversations and reassign agents.
New
SSO actions added
You can now access SSO actions directly inside your flow builder by going with an action block -› advanced actions -› SSO options
You will have access to 6 actions inside
You will have access to 6 actions inside
Improved
Custom thank you message on SSO settings
We have added the ability for you to customize your thank you message inside the SSO settings
New
Custom events and reporting
We have added a completely new feature that allows you to create custom events and even custom reports
Log into any chatbot then go to Analytics. You will find both new features at the bottom
Log into any chatbot then go to Analytics. You will find both new features at the bottom
New
Copy Text Button Type for Webchat
We have added a new button type for the webchat channel: Copy Text
this will allow users to copy the value you insert inside the button which is useful for all sorts of use case
Do take note this is only available on the webchat channel!
this will allow users to copy the value you insert inside the button which is useful for all sorts of use case
Do take note this is only available on the webchat channel!
Improved
Add trigger, smart delay, keyword match and inbound webhook in system messages
We now have added the following sections to the system messages that are visible inside the live chat:
- triggers
- smart delay
- keyword match
- inbound webhook
New
intents can be used as functions
We have added the feature where you can now add intents as functions inside your chat completions
New
Add Google My Business API to manage reviews
We have added Google API under the advanced actions of your flow builder. Actions Available:
- List Reviews: Get a list of all your reviews
- Get Review: Get information about a single review
- Reply to Review: Enables you to respond to a review
- Delete Review Reply: Enables you to delete a reply that has been made to a review
Documentation can be found here
New
Switch added to display System messages in live chat
We have added a toggle to allow you to display or hide System messages like adding/removal of tags, custom fields value changes and so on.
You can find this in your chatbot settings
You can find this in your chatbot settings
New
Display the online status of your workspace members
We have added the ability to check the online status of your workspace members.
You will find this feature by going to the workspace settings -› Members
You will find this feature by going to the workspace settings -› Members
New
add Signup Email verification switch in partner settings
We have added the feature inside your partner settings to enable or disable Signup Email Verification. This will allow you to set up an extra layer of security to only allow valid email addresses during signups.
You can find this feature by going to your whitelabel settings -› Partner settings
You can find this feature by going to your whitelabel settings -› Partner settings
New
auto-embed the video player if the content contains youtube, vimeo and loom url
We have added a new feature where whenever you share YouTube, Vimeo, and or Loom links these will automatically auto-embed inside the chat conversation in our Webchat channel.
This will improve the user experience and at the same time allow you to keep the user inside the chat at all times
This will improve the user experience and at the same time allow you to keep the user inside the chat at all times
New
Send Email/SMS actions added to CRM V2 actions
We have added the ability for you to send Email and or SMS through your GHL/Airchatty accounts using the CRM V2 actions inside your flow builder
New
Use GHL as your live chat agent
We have added the new live chat agent operator "GHL" to your chatbot live chat settings. This can be used to forward your live chat support to GHL/Airchatty whenever the bot is paused. Do note you need to have CRM V2 integration connected
New
Email two-way syncing using Sendgrid
We have pushed a new feature allowing you to use Sendgrid to send emails but also receive and reply to them as well using the live chat inbox
New
Reply to emails received in your live chat inbox
We have added an easy way for you to reply to any email you receive in your live chat inbox. Just press the dropdown on the email received and click reply
New
On-Premises only for location request message in whatsapp
We have added the feature for On-Premises only for location request message in WhatsApp
Improved
Webchat Widget custom css input box improved
We pushed an update to allow you to increase the size of the input box of the custom css
Improved
New Chatbot Analytics
We have added new sections to our chatbot analytics menu item:
- Inbound webhooks
- Error logs
New
New UI Design for the Bot page
We have implemented a new UI for the Chatbot page being able to minimize the menu items to give you more space when building out your automations
The sub menu on each menu section are now display vertically instead of horizontally
The sub menu on each menu section are now display vertically instead of horizontally
Improved
Create user fields on set variable action
We have now pushed an update to support the creation of new custom fields at the action "set variable"
New
SSO Feature is now Live!!!
We pushed the new SSO feature live to all accounts
Link to the video overview: https://youtu.be/sM92YlTQFq0
Link to documentation: https://uchat-com-au.atlassian.net/wiki/spaces/UKB/pages/714539009/Single+Sign-On+SSO
Link to the video overview: https://youtu.be/sM92YlTQFq0
Link to documentation: https://uchat-com-au.atlassian.net/wiki/spaces/UKB/pages/714539009/Single+Sign-On+SSO
Improved
improved the variable input box cursor position issue
We have made an update to the way variables are inserted. Previously there were issues that upon variable insertion between words the cursor would end up at the end of the text box.
Also when wanting to remove variables it would cause the cursor to skip to the end.
Both of these issues have been fixed
Also when wanting to remove variables it would cause the cursor to skip to the end.
Both of these issues have been fixed
New
Disable reassign conversation by agent
We have now provided the action to re-assign the conversation by agent as a separate option and is now no longer dependant on the visibility status
New
Feature: allow user to set online or offline status from the top right corner
You can now determine your online status of your profile by setting it either active or away. Just go to the top right corner and press the dropdown
New
Allow to use Custom Sender ID in Send SMS and SMS notification action
We have added the feature you can now add in your own Custom Sender ID inside the send sms and sms notification actions if your connected provider supports it
New
Feature: do not allow agent to reassign to another agent from live chat if Conversation visibility setting is disabled
When you have the conversation ability disabled inside the chatbot settings agents will not be able to re-assign the conversation to another agent
New
Feature: add new sms provider Telnyx
A new SMS provider upon request has been added: Telnyx
New
Improved
Improved feature: allow to select style (full page, embed, popup..) for ref url widget for web channel
We have added the option to choose how you would like to open the webchat widget under the ref url settings, giving you more freedom to select your preferred option
New
New action added: clear multiple variable value
Besides the single and clear all variables we have now added a new action "clear multiple variable value"
New
Allow partner Admin to edit clients workspace bots
We have now extended the ability for Partner admins to not only log in and view the client workspace but also make edits on them to resolve issues, explain features, and so on
New
New WhatsApp template type: Authentication type
With this new template type you will be able to let users verify their account by copy and pasting generated login codes from a sent message template
New
New action and Trigger: Conversation invalid
You are now able to mark any conversation as invalid:
And at the same time also start an automation on it:
And at the same time also start an automation on it:
Improved
New notification type added: Facebook Notification
With this notification you are now also to send admin notifications on the Facebook channel.
You will be able to search through any of your connected Messenger bots inside the workspace and can search for the user by subscriber id or ns, email and or phone number
you will also be able to select any of the 3 special Messenger tags to notify the person of your choosing
You will be able to search through any of your connected Messenger bots inside the workspace and can search for the user by subscriber id or ns, email and or phone number
you will also be able to select any of the 3 special Messenger tags to notify the person of your choosing
Improved
New Agent feature added: Round Robin an agent groups
We now added the ability to select the Round Robin feature directly inside the agent group.
This will provide a more equal distribution of tickets between the agents inside the group based on their weighting
This will provide a more equal distribution of tickets between the agents inside the group based on their weighting
New
Two new conditions based on SSO
We have added two new conditions for our SSO beta feature:
- Is SSO user
- Has SSO user connected
With these conditions you are now able to use it in different use cases to identify the user across channels
Improved
Improvements on the text input box
We have made some great improvements to the text input boxes so let's go over them:
- If you have a language like Arabic where the standard is to type from right to left the system will now automatically pick this up
- We also improved the conversion of custom field variables into actual custom fields
This way you will be able to dynamically let those variables convert into the actual custom fields. - On some elements like buttons when you pressed enter it went to a new line which did not make much sense on that element itself has now been solved to stick to just 1 line.
New
New Partner API endpoint: Create new workspace for existing user
We have added a new endpoint to the partner API to allow you to create a new workspace for an existing user.
This allows you to have more freedom in terms of setup
You can find the endpoint here
More information has been given in our recorded video at: https://youtu.be/SFTxJUQyRbY
This allows you to have more freedom in terms of setup
You can find the endpoint here
More information has been given in our recorded video at: https://youtu.be/SFTxJUQyRbY
New
Improved
Shopify Abandoned cart wait time option
We have pushed an update to the Shopify integration. You now have the option to set your own desired waiting time to trigger an abandoned cart trigger
This will allow you to bypass the default 30 minutes and set it anywhere from 5 minutes all the way up to 60 minutes
This will allow you to bypass the default 30 minutes and set it anywhere from 5 minutes all the way up to 60 minutes
New
new option "User Profile - Language" for set language action
We have added a more dynamic way of setting the language of the Chatbot. Instead of a pre-set dropdown, you can now directly set the access by using the user profile language instead
Under the value section, you can then use the user profile system field and select the language dynamically
this will skip the need for the user language
Under the value section, you can then use the user profile system field and select the language dynamically
this will skip the need for the user language
New
Telemarketing Timezone is added
We have added an additional section inside the SMS channel Telemarketing hours called Telemarketing Timezone
By default the system will use the user timezone but if it is unable to find it then will revert to the workspace timezone instead.
But you might want to set up another timezone altogether and that is now easily done with the release of this feature
By default the system will use the user timezone but if it is unable to find it then will revert to the workspace timezone instead.
But you might want to set up another timezone altogether and that is now easily done with the release of this feature
New
New languages have been added
We have added new languages for Korean and Vietnam
New
Partner Update: Remove add-on from workspace
Partner now can remove addon from UI if the workspace has an add-on
New
Improved
Question block multiple choice pagination option
We have added the option to allow you to have a pagination on dynamic multiple-choice options
This will help you if your total number of items needing to show surpasses 10. This is available in the following channels:
This will help you if your total number of items needing to show surpasses 10. This is available in the following channels:
- Webchat
- Messenger
New
Improved
New search bar added in mini-apps
We have added a search bar option to search for specific actions if the mini-app has more than 8 actions available
this will allow you to quickly search for your preferred action and give a better user experience
this will allow you to quickly search for your preferred action and give a better user experience
New
New Intent system powered by OpenAI and ChatGPT!
We have completely rebuilt the intent system and provided it in a well-deserved place in the chatbot automation section
complete video walkthrough can be seen at: https://youtu.be/YHHG3-COwoI
Our documentation: https://uchat-com-au.atlassian.net/wiki/spaces/UKB/pages/709820429/OpenAI+Intent+Detection
complete video walkthrough can be seen at: https://youtu.be/YHHG3-COwoI
Our documentation: https://uchat-com-au.atlassian.net/wiki/spaces/UKB/pages/709820429/OpenAI+Intent+Detection
New
New Live chat webhook Added
We have added a new integration to allow you to send incoming messages to webhook url when bot is paused
Improved
Add continue step for receiver in whatsapp template notification
We have added the option to determine on which side the WhatsApp template notification needs to continue when a button is pressed
This allows you to set to continue for the receiver soon as the user pressed the button and continue the flow
This allows you to set to continue for the receiver soon as the user pressed the button and continue the flow
New
Show Shop Orders in user profile in live chat
You can now view orders of bot users directly inside of the live chat
New
Master Template is live
We have released the much-requested master template feature which has an auto-update feature to update all installed templates when changes are being made to the master template
Video with complete overview can be found here: https://youtu.be/KWR3976o1as
Video with complete overview can be found here: https://youtu.be/KWR3976o1as
New
Open AI system messages for agent assist in live chat
We have added the OpenAI system message to the live chat assistant. this allows you to generate better replies based on the system message
You can have multiple system messages and you can create and select them when pressing the button "Select"
You can have multiple system messages and you can create and select them when pressing the button "Select"
Improved
Quick Replies have been increased
As Messenger supports up to 13 quick replies we adapted this new number instead of the original 10.
Do keep in mind that some channels might not support that many quick replies
Do keep in mind that some channels might not support that many quick replies
New
New Instagram API action: reply to comments
We have added the endpoint to the Instagram API action to allow you to reply to comments made on any of your posts.
You can find this option under Actions, advanced actions, Instagram API, reply to comment
You can find this option under Actions, advanced actions, Instagram API, reply to comment
New
New Facebook API action: Update Page post
We have added a new action that allows you to update posts on your connected Facebook page
New
Set multiple user fields by name in api
We have added a new endpoint where you can now set multiple custom fields by name which will reduce the number of API request needed to update multiple custom fields
Improved
Add agent messages sent by day in the week heatmap in agent analytics
We have added the analytics "add agent messages sent by day" in the week heatmap
New
Google Tag Manager Integration
We have added the Google Tag Manager to the integration options.
add send gtag event for webchat
add send gtag event for webchat
Improved
Subscribe to sequence from live chat
We have added the option to subscribe bot users to a sequence directly from the live chat
Improved
Improvement OpenAI intent detection
Previously there were issues where the language of the user was randomly used and it referred back to English the next question after.
We improved the feature to ensure the user's input is used at all times
We improved the feature to ensure the user's input is used at all times
New feature SMS Channel: Telemarketing Hours
We have added a new feature to the settings of the SMS bot called Telemarketing hours
This will allow you to set up the times and days in which SMS can be sent to your subscribers. Anything outside the given parameters will not send
This will allow you to set up the times and days in which SMS can be sent to your subscribers. Anything outside the given parameters will not send
New
New OpenAI action: Detect Intent with autoslot filling
This new feature allows you detect the intent of the user and automatically capture any data as parameters very easily
For a video walkthrough watch here
For a video walkthrough watch here
New
New Storage added: S3
We have added a new storage option under the integration section called S3 storage. it is working with AWS S3, backblaze, digital ocean and all s3 compatible cloud storage
New
New Language added: Japanese
We have added a new language to be used inside the platform which is Japanese
New
Feature: added Goto Node Ns
We have added the a new action that allows you to go to any node by using the node's ns id.
You will find the action by creating an action block, go to advanced actions then select Goto Node Ns
You will find the action by creating an action block, go to advanced actions then select Goto Node Ns
New
Webchat update: collect user ip, country, region, city, browser, platform, device type, referrer, landing page
We have added several data points to be collected from users by webchat: collect user ip, country, region, city, browser, platform, device type, referrer, landing page
You can access these inside the flow builder under the user system field;
You can access these inside the flow builder under the user system field;
Improved
Webchat Update: auto parse content url to clickable
Upon user request we have implement the auto parsing of any link and convert it to a clickable link
New
Improved
JS node update: Generate script by AI
We have added the button "Try Generate by AI" to the JS node.
This will only work if you have your OpenAI account connected under your workspace integrations. Once done you can give a prompt and see the code being automatically added to the code block;
This will only work if you have your OpenAI account connected under your workspace integrations. Once done you can give a prompt and see the code being automatically added to the code block;
New
New API Endpoints: add multiple tags, delete multiple tags, set multiple user fields
We have added new endpoints for bulk options of tags and user fields
New
Improved
New API endpoint added: add generate open ai embeddings
We have added a new API endpoint to allow you to regenerate embeddings through our API now
Improved
Show whatsapp message template content in live chat
You can now see the contents of the WhatsApp Message template in the live chat to make it easier see which one has been sent to the bot user
Improved
Live chat showing origin of last message
Feature: change last message in live chat, not only show the message from user, also from bot or agent
Improved
Webchat Update: Auto close Popups
add "close popup window" action for web chat, can be used to auto close stripe payment page, calendar booking page, and so on
New
Last agent interaction system fields added
We have added two new live chat agent system fields:
- Last agent interaction (minutes ago)
- Last agent interaction
New
Viber Channel update
We have now added the support of quick reply buttons on the Viber Channel
New
Facebook API, list ads posts will show Dark posts
We have added a new action to the Facebook API where you can now comment on ads posts
New
Display Facebook Ads Posts in comment keywords dropdown list
We have now added the ability to see your Facebook ads posts in the comment trigger automation dropdown list
Fixed
Bug fix: the Zero decimal currency issue for stripe payment
We have implement a fix for the zero decimal currency issue such as JPY inside the Stripe integration
Improved
ChatGPT Updates
We have added the following updates:
- Saving the Chat History in a new system field OpenAI
- Clearing the Chat History action
Improved
New System Message option for Chat completion
We have added the "System Message" field to now allow you to define the role, guidelines, and business information more easily
Improved
OpenAI Embedding filter added
We have added the "Type" filter which will allow you to better manage and match embeddings.
You can then use this filter type inside of the embedding match action node
You can then use this filter type inside of the embedding match action node
Improved
OpenAI Embedding Bulk option added
We have added the option to select and bulk delete embeddings
Improved
Adding attachments to email when sending from live chat
We added the option to now be able to add attachment when creating an email directly inside of live chat
Improved
Quick Reply expire time increased
We have increased the default expiration time for quick replies from 30 minutes to 3 days
New
New Automation Triggers added:
We have added New Shopify triggers:
Shopify Webhook for:
Shopify Webhook for:
- abandoned cart(30 minutes)
- order created
- order cancelled
- order fulfilled
- order paid events
You can find these triggers by going to Automation -› Triggers -› Press button + New Trigger -› Shopify Webhook
Improved
Added Clear button in Integrations section
We have added a Clear button in the integration section to let you easily clear any login values on any of the integrations. This will allow you to clear with a single button press instead of needing to manually remove all data first then press save
New
Support of GrapgQL body type in external request
A new body type is now supported in the external request node: GraphQL
New
Showing System messages in live chat
You will now be able to see system messages directly inside of live chat:
- Custom field value changes
- tag added, removed
New
Add JS function library "Chrono" a natural language date parser, extract date time from any given text
We have added a new library to the js node. this allows you to catch the date and time more easily inside of any free input given by a user.
Improved
Fixed
Fixed bug of Unable to store 0 in a text field inside Question block when using "text"
There was an issue when trying to store the number 0 inside of a text block in a question block. This has now been resolved
New
From other sub flows" reference in the node if it is used by other sub flows goto node
If a flow has been triggered by a different flow you will now see a reference of all flows pointing to the current one
New
Default menu item website url to use bot field (text type only)
You can now use bot fields as well inside your default menu item url type
New
Instagram Media/Post Shared trigger
We have added a new trigger under the automation section that allows you to also trigger automations whenever a person shares one of your regular Instagram posts
New
New operator for set custom field action -> input value multiple lines
You can now set custom fields with multiple lines instead of just the single one.
It will then look like this;
It will then look like this;
New
Dashboard live chat show number of new messages badge for other bots
We pushed an update to allow you to see which bots have new messages directly from your dashboard live chat section
This allows you to clearly see which bots might require your attention related to customer support
This allows you to clearly see which bots might require your attention related to customer support
Improved
OpenAI Embedding limit increased
We have increased the OpenAI embeddings from 100 to 500 allowing you to train OpenAI more on answering your business related questions.
New
AI live chat assistant
With the arrival of ChatGPT we also introduced the AI live chat asisstant.
With this new feature you can get suggestions from ChatGPT about what your next reply could be. Very useful if users are asking about topics outside of the business setting
With this new feature you can get suggestions from ChatGPT about what your next reply could be. Very useful if users are asking about topics outside of the business setting
New
ChatGPT Integration now Live in UChat
New
Improved
Display quick reply buttons again when click next page in foreach
Display quick reply buttons again when click next page in foreach
Improved
Add failed handler for send whatsapp message template and add system field last_error
WebChat: auto start conversation after click the bubble if has default start flow set and no channel enabled
show as system message in live chat when assigned to agent
Add "disable user input" and "enable user input" actions for webchat
You can find these action in action -> Advanced action
Add "Greeting Messages" in webchat widget, require whitelist url and it is only displayed for new conversation
Add new language "German (de)" and "Arabic (ar)" for UI
Add new language "German (de)" and "Arabic (ar)" for UI
Improved
Improved OpenAI embeddings generation to avoid rate limit issue
improved OpenAI embeddings generation to avoid rate limit issue
Add "Pricing Page note" to Partner settings
This is only for UChat partners, you can find the setting in your white label settings -> partner settings.
Add "add multiple tags" and "remove multiple tags" action
Now you can add or remove multiple tags
OpenAI embedding import & export updates
add "Open AI Embedding" API including import json data
Add "Export to csv" and "Import from csv" for OpenAI Embeddings
Add "Export to csv" and "Import from csv" for OpenAI Embeddings
Facebook Ads Integration & Facebook Group integration & Facebook Page integration
Add "Integrations" -> "Facebook Ads" to create custom audience in "Facebook API" action
Add "Integrations" -> "Facebook Group" to send post to group in "Facebook API" action
Add "Create page post" in "Facebook API" action, need reconnect Facebook page
Add "Integrations" -> "Facebook Group" to send post to group in "Facebook API" action
Add "Create page post" in "Facebook API" action, need reconnect Facebook page
Add "whatsapp ad referral" trigger
With this update, you will be able to track exact which ads the user is coming from, and also, you can redirect the user to different automation depending on which ads they are coming from.
Add new Javascript library libphonenumber JS, used to parse or format phone numbers
add new Javascript library libphonenumber JS, used to parse or format phone numbers
Allow to send any node in the live chat when select sub flow
allow to send any node in the live chat when select sub flow
Allow to send whatsapp message template from sub flow in live chat
allow to send whatsapp message template from sub flow in live chat
Allow to send whatsapp template message directlly in live chat
allow to send whatsapp template message directlly in live chat
add "get item by key value" operation in JSON operation
add "get item by key value" operation in JSON operation
Add new operation "format a datetime field" in Set Variable Value to convert datetime field to text field
Inbound webhook improvement: add crm contact id check and optional create bot user in web or whatsapp channel
Inbound webhook improvement: add crm contact id check and optional create bot user in web or whatsapp channel
Add sidebar menu "CRM" if the workspace connected to AirChatty CRM v2
Activate AirChatty CRM c2 menu if connected V2
Show Facebook Ads Traffic Source in live chat
When Facebook Ads received, the referral will be available in System field last message.
Here is how it looks in the live chat:
Here is how it looks in the live chat:
Add new feature "Boards", now available to all workspaces
Add new feature "Boards", now available to all workspaces
Allow "Reply Message" to user message in live chat for whatsapp channel
Allow "Reply Message" to user message in live chat for whatsapp channel
Add "Calendar File Generator" Action under Advanced Actions, also allow to send "Calendar File" in live chat as file or attachment in send email
add "Calendar File Generator" Action under Advanced Actions, also allow to send "Calendar File" in live chat as file or attachment in send email
New
Add "Note" and "Note Type" for Board
Now you can add note and select note type when adding to the board.
Add "Custom Css" in webchat widget -> Display Style
Now, you can adjust your own web chat widget settings using CSS
Add "Calendar File Generator" Action under Advanced Actions, also allow to send "Calendar File" in live chat as file or attachment in send email
This feature will allow you to easily add calendar event to your cutomer's calender. never miss an appointment
Allow "Reply Message" to user message in live chat for whatsapp channel
Now in the WhatsApp channel, you can quote and reply the user's message in the live chat.
Add "Conversation visibility" in live chat settings
Disable this option, the live chat agents will only have access to new conversations and conversations that are assigned to them.
Add bulk action ["Move to folder", "delete"] for sub flows (only available for table view)
Add "Sync" data store from Mongodb to UChat
Add "Sync" data store from Mongodb to UChat
Add include products sample data in publish template
Add include products sample data in publish template
Add missing translation for WhatsApp List Message
Now multiple language support WhatsApp list message as well
Add checkbox for mini app inputs, one time url form
Added checkbot for mini app input support.
Auto create google sheet when install templates
If you included Google sheet in your template, you can select to copy the sample content if you want.
Once the end user installs the template, Google sheet will be recreated, and content will be copied over, and Google sheet action will remain intact.
Once the end user installs the template, Google sheet will be recreated, and content will be copied over, and Google sheet action will remain intact.
Partner: change "inactive" plan to "archived" plan
The archived status means, the plan will be still active, but it will not show up under your own custom billings.
Partner: add "Custom Menus"
Now partner can add their own links under all workspaces under their own custom domain.
Partner: Add "Web chat support"
With this update, partner can offer live chat support right within the dashboard.
The web chat in the main workspace will be used to offer live chat support.
The web chat in the main workspace will be used to offer live chat support.
Partner: add two new plans "Business Lite" and "Business Large"
Business lite plan:
1 bot, 10000 bot users, 5 members, cost price $30 per month
https://share.getcloudapp.com/7Kujx5n4
Business large plan:
5 bots, 50000 bot users, 10 members, cost price $100 per month
https://share.getcloudapp.com/jkuOyw87
1 bot, 10000 bot users, 5 members, cost price $30 per month
https://share.getcloudapp.com/7Kujx5n4
Business large plan:
5 bots, 50000 bot users, 10 members, cost price $100 per month
https://share.getcloudapp.com/jkuOyw87
Partner Internal billing update
Partner: add billing type "Internal Billing"
Partner: add Addon Credit billing
Partner: Add Stripe Billing Portal for partner client
More details & tutorial here:
https://www.youtube.com/watch?v=6hA5w4MKKpo&list=PLYV-IhQ_GwTNojVoozTWF9sD1AQDBZL7Q
Partner: add Addon Credit billing
Partner: Add Stripe Billing Portal for partner client
More details & tutorial here:
https://www.youtube.com/watch?v=6hA5w4MKKpo&list=PLYV-IhQ_GwTNojVoozTWF9sD1AQDBZL7Q
Add shop tags, vendors, product types in Web and API
add shop tags, vendors, and product types in Web and API
Add broadcast API
With this update, you will be able to send broadcast through our API.
Improved
Add language option in Dialogflow Action
With this update, UChat support multiple languages in our native Dialogflow integration.
Business hour condition updates
🚀 UChat Update: Business hour condition 🚀
Now you can easily set up your business hours in the ecommerce -> settings, and use this new business hour condition check in all the channels we support.
Tutorials below 👇
https://www.youtube.com/watch?v=8aHMSojp7uY
Tutorials below 👇
https://www.youtube.com/watch?v=8aHMSojp7uY
Improved
UChat support import subscribers from Manychat with tags & user custom fields
improve Import manychat users, allow to import tags and custom user fields
How to do tutorials:
https://www.youtube.com/watch?v=gB3ZLwpVlJI
Partner: pause workspace in UI and partner api, when workspace is paused, the bot will be paused and workspace become readonly
Partner: pause workspace in UI and partner api, when workspace is paused, the bot will be paused and workspace become readonly
Video tutorial:
https://www.youtube.com/watch?v=hNm2D64NJFg
Video tutorial:
https://www.youtube.com/watch?v=hNm2D64NJFg
Improved
Fixed
Update facebook to show multiple images
Previously the live chat only shows 1 image, now if you upload multiple images at the same time, all will show up in your Live chat.
Allow to send audio and video in instagram
With updates you can send audio and video in Instagram.
Please note, Audio format do not support mp3 file. Yes, that's right! :)
Please note, Audio format do not support mp3 file. Yes, that's right! :)
UChat Free trial options for partners
With this update, UChat partners can:
1. Select how many days of free trial they can offer
2. Offer free trial for new user or every new created workspaces.
More details here:
https://uchat-com-au.atlassian.net/wiki/spaces/UKB/pages/688881665/Partner+free+trial+option
https://www.youtube.com/watch?v=2ySxPEzWJ-Q
1. Select how many days of free trial they can offer
2. Offer free trial for new user or every new created workspaces.
More details here:
https://uchat-com-au.atlassian.net/wiki/spaces/UKB/pages/688881665/Partner+free+trial+option
https://www.youtube.com/watch?v=2ySxPEzWJ-Q
UChat Partners Admin Mode
With this update, UChat partners will be able to access all the customer's workspace under their custom domain to offer support.
More details here:
https://uchat-com-au.atlassian.net/wiki/spaces/UKB/pages/687472641/God+mode+for+UChat+Partners
https://www.youtube.com/watch?v=C9t7MffVqHc
More details here:
https://uchat-com-au.atlassian.net/wiki/spaces/UKB/pages/687472641/God+mode+for+UChat+Partners
https://www.youtube.com/watch?v=C9t7MffVqHc
Stripe billing automation for UChat partners
You can connect your Stripe subscription products with your paid plan, UChat will automate the purchase and cancellation.
More details here:
https://www.youtube.com/watch?v=Fq4E0TIISl0
https://uchat-com-au.atlassian.net/wiki/spaces/UKB/pages/687800321/Stripe+Billing+automation
More details here:
https://www.youtube.com/watch?v=Fq4E0TIISl0
https://uchat-com-au.atlassian.net/wiki/spaces/UKB/pages/687800321/Stripe+Billing+automation
Send WhatsApp template message notification
🚀 UChat Update: Send WhatsApp template message notification 🚀
Now, you can send WhatsApp template message notification in any of the channels UChat support.
✅ No more 24 hour restriction to receive message
✅ Support in any channel UChat Support
✅ Seamless connection between different channels.
Check the below 10 mins videos to learn more about this exciting features 🚀
https://youtu.be/Xc7CUD2PLyg
https://youtu.be/Xc7CUD2PLyg
allow to store Instagram "Story Id and Url" from Story mentioned and Story replied triggers
GoHighLevel integration
Web Chat Widget released, including web chat preview
add integration and action for GoHighLevel API V1 & V2 (displayed as CRM V1 & V2)
add "Play Sound" option to Live Chat desktop notification settings
web chat widget support Custom User Menu
web chat widget support Custom User Menu
Parter updates
Partner: Stripe billing allow link multiple stripe price to a plan and then install different template for different price
Partner updates
Partner: Add new feature "WebChat Widget Powered By Partner", when disabled, it will hide the "Powered by" from the web chat widget
Add generate Stripe & Paypal checkout URL
Add "Stripe Checkout Url" Action
Add "PayPal Checkout Url" Action
Add "PayPal Checkout Url" Action
Allow search product by sku in "Get Products" action and product gallery and shopping cart
Allow search product by sku in "Get Products" action and product gallery and shopping cart
Google sheet action, add select return columns in "Get row", "Random row", and "Multiple rows"
Email notification: add comma as separator for sending to multiple addresses
improvement: email notification: add comma as separator for sending to multiple addresses
Change the way how to select multiple node, Press and hold Shift key and then click mouse in empty space and move mouse to select multiple nodes
change the way how to select multiple node, Press and hold Shift key and then click mouse in empty space and move mouse to select multiple nodes
After you select the multiple node, you can use CTRL+C, and CTRL+V to copy and paste.
After you select the multiple node, you can use CTRL+C, and CTRL+V to copy and paste.
Add "Custom Input" in Condition, this will be useful to compare the value in json variable.
Improvement: Datastore, add select return columns in "Search Records"
improvement: Datastore, add select return columns in "Search Records"
Show "Next x Items" in WhatsApp, Telegram Carousel pagination as button
show "Next x Items" in WhatsApp, Telegram Carousel pagination as button
Add "Integrations" -> "Facebook Business" to display Business and Catalog, and Sync Facebook Products to local ecommerce system
Add "Integrations" -> "Facebook Business" to display Business and Catalog, and Sync Facebook Products to local ecommerce system
Add Persistant menu for instagram (Instagram do not support user menu)
Add Persistant menu for instagram (Instagram do not support user menu)
Add "Insert Position" in Google Sheets "Insert Row", support "Append row to bottom" or "Prepend row to top"
Add "Insert Position" in Google Sheets "Insert Row", support "Append row to bottom" or "Prepend row to top"
Partner: add support_email in whitelabel settings, When the user use "Email us" under custom domain, it will send the email to support_email
Partner: add support_email in whitelabel settings, When the user use "Email us" under custom domain, it will send the email to supoort_email
Allow to select WhatsApp cloud API phone number to send notification from
In the action -> Notification -> WhatsApp notification, you can select WhatsApp cloud APi to send WhatsApp message from.
Add send notification to Viber
Now, In any of the channels we support, you can send notification to your Viber account.
You can find the settings: Action -> Notification -> Viber Notification.
You can find the settings: Action -> Notification -> Viber Notification.
Display currency symbol in ecommerce pages (Create product, shopping cart ...) based on the selected currency in shop setting
Improvement: Display currency symbol in ecommerce pages (Create product, shopping cart ...) based on the selected currency in shop setting
Display product with multiple variants in Product Gallery with Price range
improvement: display product with multiple variants in Product Gallery with Price range
Allow to display Question quick answer button style as keyword menu for telegram bot
Allow to display Question quick answer button style as keyword menu for telegram bot
Allow to use second level of folders in sub flow management
Now you can use two level of folders to organize your flows.
Opt-out for SMS & Email
🔥 Updates: Opt-out for SMS & Email 🚀
Follow the best practice to build your omni channel funnels & follow ups:
- Ask for the user permission to send SMS or Email
- Use action to opt-in the user for SMS or Email
- Use condition to check opt-in status before sending SMS or Email
- Set up email opt-out & SMS opt-out triggers, update the user opt-in status.
Always keep this in mind, Keep your account safe.
Follow the best practice to build your omni channel funnels & follow ups:
- Ask for the user permission to send SMS or Email
- Use action to opt-in the user for SMS or Email
- Use condition to check opt-in status before sending SMS or Email
- Set up email opt-out & SMS opt-out triggers, update the user opt-in status.
Always keep this in mind, Keep your account safe.
Support you to send audio message in live chat(both desktop & mobile app)
🔥 Updates:Support you to send audio message in live chat(both desktop & mobile app)
🚀
Now you can easily record and send & receive audio message in our live chat. supported both in mobile app and desktop.
Detail:
https://youtu.be/pRqgTVHwyJQ
🚀
Now you can easily record and send & receive audio message in our live chat. supported both in mobile app and desktop.
Detail:
https://youtu.be/pRqgTVHwyJQ
Allow paste image in the live chat
Now, you can easily paste the image in the live chat.
Added pre chat form to the web chat widget
With this update, you can collect the user information before they start the conversation.
Add import user from Manychat
You can use this in the messenger channel or omni channel.
You will need to export contact list from Manychat, and then put their API key in UChat, and then wait for the list to be imported.
Video tutorial here:
https://www.youtube.com/watch?v=AGGxo5yjeGM
Shared Docs:
https://pitch.com/public/3e27c123-fc1e-4b19-9d4f-16f2d97d0c3c
You will need to export contact list from Manychat, and then put their API key in UChat, and then wait for the list to be imported.
Video tutorial here:
https://www.youtube.com/watch?v=AGGxo5yjeGM
Shared Docs:
https://pitch.com/public/3e27c123-fc1e-4b19-9d4f-16f2d97d0c3c
Add Whatsapp List Message Type
Added a new WhatsApp list message type.
Now you can use the list message as the "navigation".
Now you can use the list message as the "navigation".
Add "Move to Mobile/Continue chat in Mobile" feature in web chat widget
This is a cool feature in web chat.
You can scan the code, and then continue the web chat on your phone seamlessly!
You can scan the code, and then continue the web chat on your phone seamlessly!
Delete comments option in Facebook Comments
Now you can set up automation rule to delete certain comments under your Facebook post.
Add "Minimum allowed date" and "Maximum allowed date" in Question -> Date and Datetime picker
Auto stop "Pause automation" in live chat after sending subflow to user
Now the user go back to the automation after you send subflow to the user.
Add new Role "Live Chat Agent" to allow only live chat access
This new role only access the live chat.
Instagram foreach pagination in last card
Now you can use different next page style in Instagram channel.
Add "calendly booking url" action
Now you can generate calendly booking url, this can be used in the whatsApp template message.
Introducing UChat Partner API
With partner API, you will be able to:
- Create user/new workspace
- Upgrade/downgrade the user's workspace to your own pricing plan
- Add/remove addon
- Enable/disable auto-renew
- Set up webhook to listen to the below events in your custom domain
- Create user/new workspace
- Upgrade/downgrade the user's workspace to your own pricing plan
- Add/remove addon
- Enable/disable auto-renew
- Set up webhook to listen to the below events in your custom domain
- user_registered
- workspace_created
- workspace_deleted
- plan_changed
- plan_renewed
- overdue
This is only available for partners.
More about our partner program:
https://uchat.au/partner
https://docs.uchat.com.au/partner/about.html
More about our partner program:
https://uchat.au/partner
https://docs.uchat.com.au/partner/about.html
Improved
Fix omni-channel create bot user from api issue
fix omni-channel create bot user from api issue, if phone is provided, then it will use whatsapp channel by default if the channel is not sent in the payload, "channel" is new key added, only available for omni-channel api.
Add GMB Name and GMB Place Id system field to GMB Bot
Add GMB Name and GMB Place Id system field to GMB Bot, if you have business in multiple locations, you can use this in the condition of the flow.
Add Facebook Recurring Notification
Now you can send daily, weekly, monthly recurring notification in messenger.
You can learn how to set up recurring notification here:
https://uchat.au/courses/recurring-message-workshop-messenger
You can learn how to set up recurring notification here:
https://uchat.au/courses/recurring-message-workshop-messenger
Send sms and email in live chat if has email or phone
If the user is out of 24 hour window, you can choose to send the contact sms or email if the contact has email or phone number.
Add plan customerize feature for partner
If you are our partners, now you can customerize the plan, disable or enable certain features for different plan.
Allow send whatsapp template message outside 24 hours
Now in the live chat, you can send template message if the user is out of 24 hour window in whatsapp channel.
Free sandbox for UChat partners
Now every uchat parnter can get a few sandbox account if you want to test with our partner API.
Create a workspace under your custom domain, and send the workspaceID to the support, we will convert it for you.
UChat partner API:
https://www.uchat.com.au/partner-api#/Partner%20Management/partnerSetWebhook
More about UChat partner program:
https://uchat.au/partner
https://docs.uchat.com.au/partner/about.html
Create a workspace under your custom domain, and send the workspaceID to the support, we will convert it for you.
UChat partner API:
https://www.uchat.com.au/partner-api#/Partner%20Management/partnerSetWebhook
More about UChat partner program:
https://uchat.au/partner
https://docs.uchat.com.au/partner/about.html
Add telegram menu in the omni channle
Now telegram support menu in the omni channel.
Add "Assign to agent" Action & "Live Agent Notification" Action
With these two actions, you can easily assign the conversation to your team members, and also send notification to them(support mobile apps, intercom, jivochat,slack, drift, front etc)
You can check our live chat settings in each channel.
By default, if the conversation isn't assigned to any agent, then it will send notification to all the team members.
Whoever replies first will get assigned conversation.
You can check our live chat settings in each channel.
By default, if the conversation isn't assigned to any agent, then it will send notification to all the team members.
Whoever replies first will get assigned conversation.
Multiple language support
In the user settings, you can set up language, also if you are our partners, you can also find the language settings in your partner settings.
If you set up the default language in your partner settings, every workspace created will be in that language by default.
Currently support language is:
- English
- Chinese
- Spanish
- French
- Hebrew
- Portuguese(Brazil)
- Turkish
If you want to help us translate the language, here is how to do that:
https://www.youtube.com/watch?v=OEzE4MFJmgE
If you set up the default language in your partner settings, every workspace created will be in that language by default.
Currently support language is:
- English
- Chinese
- Spanish
- French
- Hebrew
- Portuguese(Brazil)
- Turkish
If you want to help us translate the language, here is how to do that:
https://www.youtube.com/watch?v=OEzE4MFJmgE
Improved
Allow promotion code in stripe buy button
Now you can use the coupon code you create in your stripe account right inside of UChat.
Delete workspace under Partner settings
Now partner can delete the workspace under their custom domain.
This is only available for partners.
More about our partner program:
https://uchat.au/partner
https://docs.uchat.com.au/partner/about.html
More updates you can find here:
👉 https://feedback.uchat.com.au/updates
If you have any suggestion, you can submit here:
👉 https://feedback.uchat.com.au/boards/feature-requests
#UChatchangelog
#UChatupdates
This is only available for partners.
More about our partner program:
https://uchat.au/partner
https://docs.uchat.com.au/partner/about.html
More updates you can find here:
👉 https://feedback.uchat.com.au/updates
If you have any suggestion, you can submit here:
👉 https://feedback.uchat.com.au/boards/feature-requests
#UChatchangelog
#UChatupdates
Improved
Create workspace from partner API without email verification
Now, you can turn off the email verification in your partner API.
This is only available for partners.
More about our partner program:
https://uchat.au/partner
https://docs.uchat.com.au/partner/about.html
This is only available for partners.
More about our partner program:
https://uchat.au/partner
https://docs.uchat.com.au/partner/about.html
Add fb comment through dialogflow
Now you can use Dialogflow to automatically detect the intent of the comment and then reply.
More details you can find in this video:
https://www.youtube.com/watch?v=nOscFWWXtN4
Add live chat auto pause time settings in the flow settings
Now you can set up your own pause automation time in the flow settings.
By default, it's 30 mins. Also for the live chat integration, once the agent reply, it will pause the automation, and also use this default time.
By default, it's 30 mins. Also for the live chat integration, once the agent reply, it will pause the automation, and also use this default time.
Telegram to pull the profile picture if available
Telegram to pull the profile picture if available
Improved
Add min_score and fallback_to in dialogflow dynamic response json
if min_score is set, then it will check the min_score with confidence score.
if confidence_score < min_score, then it will not process the content. if the fallback_to is set, then it will process fallback_to (similar to goto, can use node_ns, sub_flow_ns, or node name), otherwise, do nothing
if confidence_score < min_score, then it will not process the content. if the fallback_to is set, then it will process fallback_to (similar to goto, can use node_ns, sub_flow_ns, or node name), otherwise, do nothing
Add stripe invoice payment trigger.
add stripe invoice payment succeeded and stripe invoice payment failed trigger for stripe buy button of subscription webhook
The sample data in the webhook payload:
The sample data in the webhook payload:
'id', 'object', 'account_country', 'account_name', 'amount_due', 'amount_paid', 'amount_remaining', 'attempt_count', 'attempted', 'created', 'currency', 'customer', 'customer_email', 'customer_name', 'hosted_invoice_url', 'invoice_pdf','livemode', 'number', 'payment_intent', 'period_end', 'period_start', 'status', 'subscription', 'tax', 'tax_percent', 'total', 'total_discount_amounts', 'total_excluding_tax', 'total_tax_amounts'
Improved
Line Channel: use replyToken for the first message sent
This is an update about the Line channel.
Thanks to the suggestion from Winho!!
Before the update, we were using "push" to send all the message. Winho mentioned that this can cost their "push message" quota and suggested we can send message by using the replyToken, which means that, using "reply" instead of "push". This can save a lot consumption of "push message" to their Line account.
Now the system will use the replyToken to send the first message. For example, a user sends "hi". If you have 2 messages to respond to this greeting. The first one will be sent using "reply" and the second one (all the rest) using "push".
This can somehow save your "push" messages amount in your Line account.
Triggers: assigned to agent trigger added
This is an update about triggers. We added a new trigger called "assigned to agent".
In any bot, go Automation > Triggers and you will find it here:
This can be used along with the "assign to agent" action. In Action Step > Basic Actions > Assign to Agent:
Instagram/Omni Channel - Action Step - Instagram API action added
This is an update about the Action Step on Instagram Channel and Omni Channel.
Action Step > Advanced Actions > Instagram API:
There are 3 actions available:
1. Get IG User - get the Instagram profile of this bot user including info like "have the user followed you?" and their Instagram username, etc
2. Get IG Account - get the Instagram account info of the current chatbot including info like "how many followers does it have?".
3. Get IG Account Media - get media like video etc.
Improved
Facebook Comment: Dialogflow agent supported.
This is an update about Facebook comment growth tool.
You can now select your Dialogflow agent to process users' comments!
If the user's comment matches one of your fulfilment, the response will be used to reply to the user's comment on the post.
Facebook Comment - Hide user comment
This is an update about Facebook channel - comment growth tool.
You can now select "Hide the user comment" when setting a comment in your Facebook bot:
This means that, when keyword matched, your bot can automatically hide this comment in your post.
You can now select "Hide the user comment" when setting a comment in your Facebook bot:
This means that, when keyword matched, your bot can automatically hide this comment in your post.
Improved
Partner Plan: show only selected templates & mini-apps in custom domain
This is an update about Agency Settings for Partner Plan subscribers with credit billing enabled.
Before the update, all templates and mini-apps in the UChat template/app store will show in your custom domain for all your clients. Now you can choose to show or not show each one of the templates and apps.
To manage the settings, go "Agency Settings" on your dashboard, then "Templates" or "Mini-Apps":
Improved
Partner Plan: templates created inside custom domain will be only available for custom domain users
This is an update about Partner / Agency / Agency Plus.
Before the update, templates created from a workspace under your custom domain will be all added to the UChat public template store and all UChat users can install it.
Now, templates created from a workspace under your custom domain, will not be added to UChat public template store. Only users under your custom domain can access it.
Released WhatsApp Cloud API as new Channel
You can now build your whatsapp chatbot with cloud API.
Demo video:
https://www.youtube.com/watch?v=OWM1OBGkwYc
https://www.youtube.com/watch?v=4p--1BpzQYc
Help documentation:
https://docs.uchat.com.au/guide/cloudapi.html
Demo video:
https://www.youtube.com/watch?v=OWM1OBGkwYc
https://www.youtube.com/watch?v=4p--1BpzQYc
Help documentation:
https://docs.uchat.com.au/guide/cloudapi.html
Add "update user profile" action for Facebook
You can find this action under "Advanced actions", and after using this action, user_name first_name, last_name, gender, locale, language, timezone, image will be updated.
Add new operator & improve on the set variable action
Add new operator: Match Pattern in Conditional Block (https://feedback.uchat.com.au/boards/feature-requests/posts/add-new-operator-match-pattern-in-conditional-block)
Ability to be able to add space in the Set variable and in Conditional operation (https://feedback.uchat.com.au/boards/feature-requests/posts/ability-to-be-able-to-add-space-in-the-set-variable-and-in-conditional-operation)
allow to use Math Formula in Condition block number operations https://feedback.uchat.com.au/boards/feature-requests/posts/support-simple-operations-e[…]-step-instead-of-using-an-extra-action-step-and-user-field
Ability to be able to add space in the Set variable and in Conditional operation (https://feedback.uchat.com.au/boards/feature-requests/posts/ability-to-be-able-to-add-space-in-the-set-variable-and-in-conditional-operation)
allow to use Math Formula in Condition block number operations https://feedback.uchat.com.au/boards/feature-requests/posts/support-simple-operations-e[…]-step-instead-of-using-an-extra-action-step-and-user-field
Add "update order status" action
Add the update order status, you can update the order by ID, and also you can set the status to paid/ordered/processing/shipped/completed/cancelled/Refunded
Add support to send WhatsApp single product message & Multiple products messages
Add support to send WhatsApp single product message & Multiple products messages(catalog ID and product ID required)
Add WhatsApp & Telegram Notification Action
You can now send notification to your WhatsApp & Telegram Account
Improved
Default TTS for multiple language in Voice Channel
This is an update about Voice Channel - Tools - Multiple Languages.
Before the update, when you switch language, the default TTS setting in the Start Step is not changed accordingly.
You can now add a default TTS for a language so that the default TTS language change when you switch to this language:
Note that the priority for TTS voice is:
Node level TTS > Set language level TTS > Sub flow level TTS
New
Send WhatsApp Single / Multiple Product Message
This is an update about the WhatsApp channel - Send Message Step.
Two new message types are added to the Send Message Step in the WhatsApp channel.
They are "Single Product" and "Multiple Products", find them in the "Catalog Product":
Catalog Id and Product Id are required:
New
Send WhatsApp & Telegram Notification in the Action Step!!
This is an update about Action Step - Notification.
Before the update, you are able to send SMS, Voice, Email and Slack Notifications.
Now you can also send WhatsApp and Telegram notifications!!
In an action step, select "Notification":
WhatsApp Notification:
Select a sender from the "From Phone Number" list. A valid sender must have a WhatsApp bot connected to it in the same workspace.
Besides, the receiver must be an existing bot user in the WhatsApp bot, plus, within the 24 hours window. Otherwise, the action fails.
Telegram Notification:
The same applies to Telegram notification. You must have a Telegram chatbot in the same workspace to send out a Telegram notification. And the receiver must be an existing bot user.
You can search a receiver in the Telegram bot by their Telegram User Id, User Ns, Email or Phone Number.
Improved
Support system/custom fields in Google Sheet
This is an update about Google Sheet - Get Row / Get Multiple Row.
You can insert variables in your Google Sheet now.
- For system fields, put variable name. e.g. {{first_name}}
- For custom fields, put variable ns. e.g. {{f244v1231}}
For example, this is a string store in your Google Sheet:
"hi {{first_name}} and {{f244v1231}}"
When the system gets this string, it will translate all the variables to according values then store the result into the mapping field.
How to get the name of a system field?
By lowercasing the word and having underlines as separators:
How to get the variable ns of a custom field?
Improved
Auto install free Mini-App when install the template
This is an update about Template.
Before the update, when users install a template and there are Mini-App actions used in the template, these actions will be removed.
Now those Mini-Apps used will be installed to the workspace automatically and those actions will be kept if the Mini-Apps are free to download.
If the Mini-App is not free, please guide your users to download the app before they install your templates.
Improved
Manage One-time Link for Templates (both in workspace & via API)
This is an update about Templates - One-time Link.
Before the update, the one-time link for a template is actually the same as a permanent shared link. The difference is the template turns from "shared" to "private" after one installation.
Now you can manage different one-time links for each sharing and you are able to track the status of the installation. Available status: "Available", "Installed" and "Expired".
You can manage your one-time link either:
- manually in your workspace or
- automatically via APIs
For manual management, on your dashboard, go "My Contents" - "My Bot Templates", select a template and the drop-down menu will show like this:
Click on 4 in the above screenshot to get the "Template Ns", the id of this template for API usage.
Click on 5 in the above screenshot to generate a one-time link for this template:
Edit expiration duration and click "Generate New Link". This link will be added to the list and the status will be "Available" in the beginning. When the link is used and the template is installed, the status changes to "Installed". If the template is not installed within the duration, the status goes to "Expired".
To manage automatically via API calls:
Visit template API through https://www.uchat.com.au/api#/Template
Use the "Get Template" API to get a list of templates by template name, template ns (get template ns from the previous screenshot), etc.
Use the "Generate One Time Link" API to automatically generate a one-time link for the template.
Improved
Set Default Flow Builder Theme at Workspace Level
This is an update about workspace settings.
Before the update, each new flow is set to the "Default" theme.
Now you can set your favourite theme at the workspace level! No need to edit it every time you create a new bot!
Simply head to "Workspace Settings" on your dashboard, "Profile" settings:
"Math Formula Calculation" Added to "Set Variable Value" in Action Step
This is an update about the Action Step.
Goto an Action Step, then "Set Variable Value", you can find "Math Formula Calculation" in Operation.
With this operation, you can now do formula calculation directly in the "Set Variable Value".
Math operations and function supported:
+, -, *, e, pi, PI, abs(), min(), max(), ceil(), floor(), log(), pow(), round(), sqrt(), sin(), cos(), tan()
*Please note that: if the formula is invalid, the system will return 0 to number variable and empty to text variable.
Improved
Media in Library Can be Deleted Now
Wherever you need to display a media, a "Select Media" window will show.
Under the "Upload Your File" tag, you can select media from your computer and all those uploaded media go to the "Library" tag. So that from now on you can pick the media in the library instead of uploading it again.
UChat just add a new feature to allow you to delete media in the library. Simply hover over the media and a red delete button will show, click on the button to remove this media from the library.
New
Switch Bot/Flow Feature available in All channels now!
Yesterday we added a new feature about switching bot/flow between different phone numbers in WhatsApp, SMS and Voice.
The feature is now available for all channels! But there is a difference to mention:
WhatsApp, SMS and Voice channel are using users' phone numbers for user_id (user identification), so there is no conflict when you switch a bunch of users from an old number to another phone number.
However, channels like Facebook are using user_id to identify users and each user_id is unique only under this page, it's not unique in the whole Facebook. If the user is switched from one Facebook page to another Facebook page carrying the old page user_id, conflicts might appear.
Therefore, all bot users will be removed to avoid conflicts.
UNLINK:
when you unlink a bot (not in WhatsApp, SMS or Voice), your bot users are kept in the flow.
LINK:
when you link a bot (not in WhatsApp, SMS or Voice), all bot users in the flow are removed.
New
Switch Bot/Flow between Phone Numbers (WhatsApp, SMS & Voice)
Before the update, if you need to move a flow from no/one number to another, you will need to publish the old flow to be a template then install it to the new numbers. In that way, bot users in the old flow are not moved to the new number. Only the flow is moved.
Now you can easily switch flow between numbers, all bot users are moved together with the flow and settings.
Simply, click on the unlink button to disconnect the flow with the number and click on link button, then choose a standalone flow to link the flow with the number:
New
Add WhatsApp/Telegram/Line Chat Widget on your Website like Facebook Messenger
This is an update about Flow Builder - Tools - Widgets in WhatsApp, Telegram and Line channels.
Before the update, you can only add Facebook Chatbot on your website like this:
Now you can add your WhatsApp chatbot to your website!
Follow steps 1-4 to create a new widget then click the pencil icon to enter the edit interface
Follow steps 1-7 to edit the widget and save. Copy the snippet to your website page
You can see what will the widget look like on your website while you edit it
Improved
Chat Widget Position on Website Can be Changed Now
This is an update about Chat Widget.
Before the update, the chat widget is in the bottom right corner of your website.
Now you can choose a different position.
Go Flow Builder - Settings - Channel - Chat Widget Customization - Edit - Save:
Improved
External Request Update: send file as parameter in API calls
This is an update about the External Request in the Action Step.
You can include a file itself in the API calls instead of the URL link of the file.
In the External Request, go Body, multipart/form-data and you will see an Upload Files section. Put a file direct link here to include the file itself in the parameter. You can put the link you get from a Question Step here. (Please note that the file URL link from a Question Step is only valid for 24 hours)
Improved
Manually Update Order Status in Dashboard
This is an update about Ecommerce section on Dashboard.
Before the update, you need to use API to update order status.
Now you can manually update order status in Dashboard - Ecommerce - Orders:
Status Intro:
1. Ordered -------- ordered but unpaid (choose pay by cash)
2. Paid ------------ payment received
3. Processing ----- start processing the shipment
4. shipped -------- item shipped
5. completed ----- order completed
6. cancelled ------ order cancelled
7. refunded ------- order refunded
Improved
Mini-App V2 - Source - Dynamic Source - Variable Value Supported in Parameters
This is an update about Mini-App Version 2. (not available in Version 1 yet)
In "Source" - "Dynamic Source",
Before the update, the parameters are fixed values, you cannot get different results for different users.
Now you can send a variable value in the parameter and get different dynamic source lists!
Limitations:
1. What fields can be used as parameters?
1) inputs in Auth section - Api Key type
2) client id, secret, access token, refresh token, etc in Auth section - OAuth v2 type
3) inputs of actions in Actions section
2) client id, secret, access token, refresh token, etc in Auth section - OAuth v2 type
3) inputs of actions in Actions section
2. Dynamic Source invalid in One Time Url - 2. Web Forms - Inputs
When you go setting the inputs of web forms in a one-time URL, dynamic source won't work here.
3. the drop-down list only loaded when first click "edit action"
In the chatbot flow, when you create a new action of the Mini-App, and first click "Edit Action", the system will do an external request and generate the drop-down list based on the current value in the fields. If you change the parameter e.g. the value in Auth inputs, the drop-down list won't be re-fresh, please delete the action and create a new one.
Fixed
Coupon Code Bug Fixed
This is an update about coupon code in the ecommerce system.
Before the update, you might fail when creating a coupon code.
Now you can successfully create and apply a code on the checkout page.
Improved
No Stripe for Testing Checkout Now
This is an update about ecommerce syste.
Before the update, you will need to connect your Stripe account to process to the checkout page.
Now you can test the checkout process without connecting your Stripe:
there will be a "Cash on pickup" option by default
Improved
Duplicate Multiple Steps Supported
This is an update about flow builder.
Before the update, you can duplicate only one step at a time. Now you can select multiple steps and duplicate them.
Please note that,
- after copying multiple steps, you can only paste once. copy again for another paste
- where can I paste the steps?
(1) to the same bot/flow
(2) to the different bot/flow but the same channel (associate custom fields will be created automatically)
(3) to different channels (unsupported features will be removed)
Improved
Bot Template Updated
This is an update about bot template.
- subflow template supported (installed subflow goes to a folder)
- template configuration added: viewable, editable, version number (only for subflow template)
- install template from different channel
- interface changed
Improved
New Operation Added to JSON Operation
This is an update about JSON operation.
The new operation is "Remove items by key and value". You can now remove an item in an array by providing a key name and it's value:
Improved
Bot User Auto Cleanup has one conditions now
This is an update about Bot User Auto Cleanup Feature in Settings. Change the auto cleanup days to be greater than 1 then you can setup condions.
New
New Action Added: Clear All Custom User Fields
This is an update about Action Step.
We add a new action called "Clear All Custom User Fields". This step helps you clear the values from all custom user fields in one action.
New
BOT_CURRENT_TIME system field added
This is an update about the system field.
Before the update, there are NOW, TODAY system fields that refer to the current time/date of the users (if they have a timezone in their profile, otherwise based on workspace's timezone).
Now a new system field is added called BOT_CURRENT_TIME. This one is the current time based on the workspace's timezone.
Improved
Scan QR Code to Preview in Phone App
This is an update about the preview feature in all channels which support preview (Facebook, Telegram, WhatsApp, Line and Viber)
When you click the "Preview" button, there will be a QR code generated, you can click "Open in XX" to talk to the bot in the website/desktop application or scan the code with your camera or according phone application.
Improved
Dynamic Quick Reply in Send Message Step Now Available
This is an update about Send Message Step.
Before the update, you will need to list all the quick replies yourself but now, by selecting a JSON variable, your chatbot can list the quick replies from the JSON variable for you:
Please note that these replies expire in 30 minutes.
API Added: Get Order by Order ID & Get Orders by User Ns
This is an update about UChat APIs.
2 new APIs added about order:
Get Orders by User Ns:
https://www.uchat.com.au/api#/Ecommerce/Orders
Get Order by Order ID:
https://www.uchat.com.au/api#/Ecommerce/OrderGetInfo
Improved
Dynamic Quick Answer in Question Step Now Available
This is an update about Question Step.
Before the update, you will need to list all the quick answers yourself but now, by selecting a JSON variable, your chatbot can list the quick answers from the JSON variable for you:
Auto cleanup bot users based on time interval
This is an update about bot settings.
We add a new way for you to auto cleanup bot users. You can cleanup bot user when reached bot user limit or time interval.
For example, set up the cleanup to 90 days and the bot will automatically remove users who haven't interacted with your bot over 90 days.
These cleanup conditions are checked once per day, not in real-time.
Alternatively, for more customized cleanup conditions, we suggest you use a datetime based trigger to do a regular check and in the workflow, setup your own condition like only clean guest user or user without contact information, etc.
Improved
Navigate to a step in live chat
This is an update about Live Chat.
Now each message sent by the bot has a little drop-down button, click on it to "Resend Message" or navigate to the step to edit the step, do your improvement in a more convenient way.
Improved
Navigate to a step in error log
This is an update about Error Log.
When you check error log, you can see which step in which subflow went wrong, before the update, you will need to navigate to the step yourself. Now by simply click on the step name, you will jump to the step right away.
Improved