• Voice Channel AI Agent Support:
  • Enabled Voice Channel to integrate with AI Agents using the OpenAI Realtime API.
  • Supports real-time, low-latency, human-like phone call conversations.
  • Seamlessly integrates with OpenAI Realtime Streaming and ElevenLabs Voice synthesis.
  • Also supports:
    • Function calling
    • Business data access
    • All features available in other text-based channels

• Provides a natural and dynamic voice interface for conversational AI bots.
• Unlocks use cases like voice assistants, booking hotlines, and spoken IVRs.

🗣️ Real-time conversations are here — bring your AI agents to life with voice!

• Store Locations Moved to Workspace Settings:
  • The Store Locations configuration panel has been relocated from Ecommerce Settings to the main Workspace Settings section.
  • Now accessible directly under the top navigation tab labeled “Store Locations.”

• Centralizes key workspace configuration in one place for better accessibility.
• Makes store-related settings available for broader use cases beyond ecommerce bots.

• Set Permissions for Mailed Invitations (Partner Permission Add-on):
  • You can now assign permissions immediately after sending a user invitation — no need to wait for invite acceptance.
  • A “Permissions” button is now available next to each pending invite if the Partner Permission Add-on is enabled.
  • Ideal for pre-configuring roles like Live Chat Supervisor, limiting access from the moment the invite is accepted.

• Enhances onboarding efficiency for team-based workspaces.
• Ensures users have the correct access from their first login.

✉️ Pre-set roles and permissions right after sending an invite — no delays, full control!

• Bot Deletion While Workspace is Paused:
  • Workspace Owners can now delete bots even if the workspace is in a paused state.
  • This would be helpful if the workspace under partner domain is paused, they can remove the extra bot or member to stay within the limits and upgrade to the right plan

• Prevents owners from being blocked by paused status when managing unused or outdated bots.
• Improves administrative flexibility without compromising workspace integrity.

• Business Hours Settings Relocation:
  • Moved the Business Hours configuration panel from Ecommerce Settings to the main Workspace Settings section.
  • Now accessible via the top-level navigation under the new “Business Hours” tab.

• Centralized configuration improves discoverability and aligns business logic with workspace-level behavior.
• Supports all bot logic, including availability rules, regardless of ecommerce usage.

🕒 Easier access and more flexible use — Business Hours now live in Workspace Settings!

• Conversation Visibility by Agent Group:
  • Enhanced the Conversation Visibility settings under Live Chat to support visibility based on Agent Groups.
  • New options allow fine-grained control over what conversations Live Chat Agents and Supervisors can access based on their group memberships:
    • Assigned to me
    • Assigned to me or unassigned
    • Assigned to me or my groups
    • Assigned to my groups only
    • Assigned to my groups or unassigned
    • Assigned to me or to my groups or unassigned

• Enables flexible multi-team structures by isolating conversation access per agent group.
• Prevents supervisors or agents from accessing conversations outside their scope of responsibility.

👥 Powerful role-based access control now supported with Agent Group-level visibility!

• Partner Custom Menu - Live Chat Sidebar Location:
  • Added a new location option: Live Chat Sidebar (Single Bot Style) to the Partner Custom Menu.
  • Enables partners to place custom menu links directly in the sidebar of the Live Chat interface.
  • Compatible with the Single Bot Style layout for a seamless and streamlined experience.

• More flexible placement options for custom links.
• Enhances usability by allowing context-aware menu visibility tied to the Live Chat experience.

📌 Now you can pin helpful resources right inside the Live Chat sidebar!

• Live Chat Sidebar - Single Bot Style Option:
  • Introduced a new toggle: Single Bot Style within Live Chat Sidebar Settings.
  • When enabled, displays all conversations in a simplified single bot view format.
  • Ideal for teams using one primary bot per workspace, reducing sidebar clutter.

• Cleaner and more focused sidebar layout for streamlined agent experience.
• Helps reduce noise in environments with minimal routing logic or bot variation.

• OpenAI - Model Response with Function Call Output:
  • Introduced a new action to handle function call outputs returned from Create model response actions.
  • Supports structured input including:
    • Function Call ID
    • Function Call Output (JSON)
    • Previous Response ID
    • Tool Choice (auto, required, or none)
    • Optional: System Message and storage flag

• Enables multi-turn conversations and dynamic tool execution based on prior function responses.
• Supports GPT-4o and compatible models for advanced API orchestration.

🧠 Build smart, multi-step AI workflows with function call output handling in OpenAI integrations!

• Permission: Delete Bot User:
  • Introduced a new permission setting: Delete Bot User.
  • Admins can now enable or disable whether agents have access to delete bot users.
  • Provides enhanced control and prevents accidental or unauthorized deletions of bot users.

• Granular role-based permission management across the team.
• Better safeguards for bot configuration integrity.

• Live Chat - Unreplied Toggle UI:
  • Renamed the “Unanswered” filter to “Unreplied” in the Live Chat interface for better clarity and alignment with user expectations.
  • Introduced a new toggle switch UI element to easily enable or disable the Unreplied filter.
  • Makes it more intuitive to filter chats that haven’t received a response from an agent.

• Enhanced agent workflow by surfacing clearer labeling and quick-toggle capability.
• Promotes quicker identification of chats that require attention.

📬 Rebranded and improved: Filter your conversations with the new Unreplied toggle!

• Live Chat Sidebar - Additional Display Options:
  • Introduced new visibility toggles in Live Chat Sidebar Settings:
    • ✅ Show Labels – display or hide label tags on live chat conversations.
    • ✅ Show Lead Status – show contact lead status for easier qualification.
    • ✅ Show Department – show the department assignment of each conversation.

• Greater flexibility for customizing the Live Chat workspace based on operational needs.
• Enables teams to prioritize the most relevant information in a clutter-free interface.

🧩 Personalize your Live Chat view even more with labels, lead status, and department toggles!

• Disable Live Chat Sidebar Option: Introduced a new setting to completely disable the Live Chat Sidebar within the Live Chat Sidebar Settings.
  • When enabled, the entire sidebar is hidden from the Live Chat interface.
  • Ideal for teams that prefer a minimal interface or rely solely on search and filters.

• Simplified UI control by offering a one-click option to hide all sidebar components.
• Works in combination with individual visibility toggles for granular or full suppression.

🧼 Go minimalist — disable the Live Chat Sidebar entirely with a single toggle!

• Live Chat Sidebar Settings: Introduced a customizable Live Chat Sidebar panel in the Live Chat interface.
  
  
  • Users can now configure visibility of sidebar elements like:
    • Agent assignment (e.g. Assigned, Unassigned, Collaborating)
    • Message status (e.g. Unread, Spam, Invalid)
    • Channels (e.g. WhatsApp, Facebook, Google, SSO)
    • Segments
• Workspace Settings Panel: Added a Live Chat Sidebar Settings section within Workspace Settings.
  
  
  • Admins can enable/disable sidebar visibility and selectively hide elements for better focus and cleaner UI.

• Enhanced Live Chat UX with structured sidebar grouping and visual clarity.
• Better control for teams to tailor chat visibility per workspace or role.

🧩 Fully customizable live chat sidebar is here — clean, focused, and flexible!

• Live Chat - Assigned Agent Read Control: Added a new setting in Live Chat Features to control read status behavior:
  • New option: “Mark as read only if viewed by assigned agent”
  • When enabled, messages are marked as read only when the assigned agent views them.
  • Default behavior remains unchanged: messages are marked as read if any agent views them.

• Provides greater control and accountability in team-based live chat workflows.
• Prevents miscommunication caused by unassigned agents inadvertently clearing unread indicators.

👁️ Ensure only assigned agents trigger read receipts in Live Chat!

• Topup Points URL in Partner Settings: Added a new field to Partner settings to define a custom Topup Points URL.
  • Used when the billing type is set to Billing URL, allowing redirection to an external payment or billing page.
  • Supports dynamic variables such as:
    • {workspace_id}, {workspace_name}
    • {owner_name}, {owner_email}
    • {points}, {currency}, {amount}

• Seamlessly integrates third-party billing systems in point top-up flows.
• Fallback to Stripe remains available if no URL is provided.

💳 Customize your top-up flow with a branded billing URL experience!

• Cal.com Integration: Introduced full integration with Cal.com
  , including triggers and comprehensive booking-related API actions.
  • 📅 Booking Actions supported:
    
    
    • Generate booking URL (CREATE)
    • Find bookings (SEARCH)
    • Create a booking (CREATE)
    • Get a booking (READ)
    • Reschedule a booking (UPDATE)
    • Cancel a booking (DELETE)
    • Confirm, Decline, Mark absence (UPDATE/DELETE)
  • 👤 User Actions:
    
    
    • Get user profile (READ)
  • 🔄 Designed to support automated workflows for scheduling, rescheduling, and managing appointment lifecycles.
    
    
  • 🔔 Future support for webhooks to auto-trigger flows based on booking events.
    
    

• Streamlined scheduling capabilities for integrated apps.
• Centralized booking and calendar management within automation workflows.

📆 Your workflows now sync effortlessly with Cal.com bookings!

• Broadcast Rate Limit Increase: Raised the broadcast sending limit from 100 messages per minute to 200 messages per minute.
  • Improves efficiency for bulk messaging campaigns.
  • Reduces total time required for large-scale broadcasts.
  • Applies to all eligible broadcast channels with rate-limiting enabled.

• Optimized backend handling to support increased throughput without impacting system performance.
• Enhanced user experience with faster broadcast delivery.

• OpenAI - Create Model Response API: Added a new action to Create Model Response in OpenAI integrations.
  • Allows sending structured input to models and retrieving custom model responses.
  • Enables fine-tuned workflows for non-chat, model-specific operations.
  • Supports use cases such as embedding generation, classification, or specialized model inference.

• Enhanced the OpenAI action menu with new Model Response section including:
  • Create model response (CREATE)
  • Get model response (READ)
  • List input items (SEARCH)
  • Delete model response (DELETE)

🤖 More power to your AI workflows with direct model response operations!

• Loop Workflow Action in Workflow: Enabled the use of Loop Workflow action inside standard Workflows.
  • Allows iterating over datasets or repeating actions within a workflow.
  • Enhances flexibility for batch processing and automation loops.

• Added safeguard to prevent nesting Loop Workflow inside another Loop Workflow.
  • Protects against infinite loops and system performance issues.
  • Displays clear validation error if a Loop Workflow action is attempted inside a looping context.

• Optimized workflow execution with intelligent loop context checks.
• Enhanced user guidance with warnings for invalid loop nesting.

• Custom Title for WhatsApp Templates: Introduced the ability to assign a Custom Title to each WhatsApp Message Template.
  
  
  • Helps with better organization and readability when managing multiple templates.
  • Allows users to override default template names with more meaningful titles.
• Live Chat Visibility Toggle: Added an option to hide templates from Live Chat.
  
  
  • Users can toggle template visibility individually.
  • Reduces clutter by allowing only relevant templates to be shown in the Live Chat interface.

• Enhanced WhatsApp Template management with clearer display customization and visibility control.
• Updated UI with columns for Custom Title and Live Chat Status toggles.

📲 Customize how your WhatsApp Templates appear and control their visibility in Live Chat!

• Sub Flow Template Install & Auto-Update Node Limit Check: Added validation to prevent installing or auto-updating sub flow templates if the target bot exceeds the maximum allowed node limit.
  • The system will now check node count before performing sub flow template installations or updates.
  • Install/Update actions will fail gracefully with a clear error message if the bot’s node limit is exceeded.

• Enhanced platform stability by preventing node overflow issues.
• Improved user feedback with actionable error messages for node limit violations.

• ElevenLabs Speech to Text Integration: Introduced Speech to Text (STT) capabilities in the ElevenLabs API integration.
  • Supports transcription of audio files via URL input.
  • Allows specifying:
    • Model selection (e.g., scribe_v1, experimental versions).
    • Language (ISO-639-1 format for accuracy and latency improvement).
    • Number of Speakers for multi-speaker audio differentiation.
  • Provides JSON path extraction and custom field saving for easy data handling.

• Added intuitive UI for configuring ElevenLabs STT requests.
• Supports real-time transcription testing with Test Request button.

🎤 Easily transcribe audio into text with ElevenLabs Speech to Text API integration!

• Top Navbar Location for Partner Custom Menu: Enhanced the Partner Custom Menu feature to support Top Navbar placement.
  • Users can now add custom menu items to the top navigation bar for quicker access.
  • Maintains existing options for Side Menu and Billing Menu, now expanded with the Top Navbar option.

• Updated UI dropdown for menu location selection with new Top Navbar option.
• Improved user customization for partner portal navigation.

📋 Easily place important links right on the top navigation bar with the new Top Navbar location support!

• Live Chat System Messages Permission: Added a new permission item “A.I Agent – Live Chat – System Messages” in the Partner permission add-on.
  • Allows administrators to control whether individual users can view system messages within Live Chat.
  • Useful for decluttering live chat interfaces for agents by disabling non-essential system messages.
  • Permission can be toggled per user for granular access control.

• Enhanced flexibility in managing chat visibility and agent experience.
• Updated permission management UI to include new item with clear labeling.

🔒 Fine-tune who sees system messages in Live Chat with this new permission setting!

• OpenAI Image Generation - gpt-image-1 Support: Updated the image generation action to support the newly released gpt-image-1 model.
  • Users can now leverage advanced image generation capabilities with higher quality outputs.
  • Maintains backward compatibility with previous image generation models.
  • Added model selection field for choosing between available image generation models.

• Enhanced UI for model selection with descriptive tooltips for gpt-image-1 capabilities.
• Optimized request handling for faster image generation responses.

• Start Node for Make Call Action: Added a new Start Node field to the Make Phone Call action.
  • Allows users to specify a node reference (Node NS) to determine where the call flow should begin.
  • Supports advanced call handling scenarios like directing calls to specific flows, branches, or actions.

• Enhanced flexibility and precision for outbound call workflows.
• Clear input validation and placeholder guidance for node format.

📞 Start your call flows exactly where you need them with the new Start Node option!

• Image Handling Mode for AI Agent Actions: Introduced a new Image Handling Mode setting to control how the AI Agent processes incoming images from users.
  • Available options allow AI Agents to either:
    • Wait for user instruction before processing images.
    • Automatically process images as part of the conversation flow.
  • Helps in managing AI agent behavior with multimedia inputs for better context handling.

• Added a new dropdown field under AI Agent configuration for selecting the desired image handling mode.
• Includes tooltips and helper text for clarity on behavior.

🖼️ Gain more control over how your AI Agent handles images during conversations!

• AI Function Integration in AI Agent Actions: Introduced the ability to add an AI Function directly within the AI Agent action flow.
  • Simplifies workflows where calling an AI Function should stop the AI Agent and immediately proceed to the next defined step.
  • Ensures smoother error handling, external data fetching, and custom logic execution without breaking the flow.

• Added clear UI button “+ AI Function” for quick access in AI Agent action configuration.
• Enhanced control flow flexibility after AI Function execution.

⚡ Streamline your automation by seamlessly connecting AI Functions to AI Agent actions!

• ElevenLabs Text to Speech - Custom Voice Settings: Enhanced the Text to Speech feature to support detailed custom voice settings.
  • Users can now fine-tune speech output with parameters for:
    • Speed: Controls pace of speech.
    • Stability: Adjusts emotional variability.
    • Similarity: Defines voice replication accuracy.
    • Style Exaggeration: Amplifies the speaker’s unique style.
    • Speaker Boost: Increases similarity fidelity to the original speaker.
  • Custom settings available via an intuitive UI toggle with real-time adjustments.

• Visual interface for voice parameter configuration.
• Enhanced API integration for applying custom voice profiles dynamically.

🎚️ Customize every nuance of your AI-generated voice with ElevenLabs’ advanced controls!

• Region Selection for WhatsApp Cloud Number Registration: Added a new option to select the Region when registering a WhatsApp Business number via Cloud API.
  • Users can now specify their region during the number registration process to ensure proper configuration and compliance.
  • Supports improved localization and regional routing for WhatsApp Cloud services.

• Enhanced registration flow to provide clearer options for international businesses.
• Reduced potential errors related to regional mismatches during number onboarding.

• WhatsApp Cloud Typing Indicator: Implemented support for displaying typing indicators in WhatsApp Cloud API conversations.
  • Agents can now send “typing on” and “typing off” signals to simulate real-time typing feedback.
  • Enhances user experience by providing visual feedback during message processing or delays.

• Improved UX for WhatsApp Cloud chat interactions, making conversations feel more human-like and interactive.
• Compatible with existing message flow and automation triggers.

• ElevenLabs Integration: Added ElevenLabs as a new integration for AI voice capabilities.
  • Supports Text to Speech conversion to generate realistic AI-generated voice outputs.
  • Supports Speech to Text conversion for voice input processing.
  • Provides endpoints to List models, List voices, Get voice details, Get voice settings, and Update voice settings.

• Added ElevenLabs action dropdown with categorized actions:
  • Text to speech (CREATE)
  • Speech to text (CREATE)
  • List models (READ)
  • List voices (SEARCH)
  • Get voice, Get voice settings (READ)
  • Update voice settings (UPDATE)

🎙️ Now you can leverage ElevenLabs’ advanced voice synthesis and recognition directly in your automation workflows!

• WhatsApp Embedded Signup Enhancement: Updated the embedded signup flow to support connecting an existing WhatsApp Business App account to the Cloud API.
  • Simplified onboarding for users migrating from WhatsApp Business App to Cloud API.
  • Users can now link their current WhatsApp numbers and business profiles without creating a new WABA.

• Enhanced user experience by streamlining the integration process for existing WhatsApp Business accounts.
• Added clear instructions and validation checks during the account linking process.

• Web Search Chat Completion: Introduced a new action option under OpenAI integrations named Create Chat Completion - Web Search.
  • Enables AI agents to perform real-time web searches during chat completion requests.
  • Useful for retrieving up-to-date information dynamically within conversations.

• Updated the OpenAI action selector dropdown to include the new Create Chat Completion - Web Search action.
• Highlighted with a green CREATE badge for consistency with other creation actions.

🚀 This addition empowers AI agents to enhance responses with real-time web search capabilities!

• 🔄 Take Thread Control
  Take over the conversation thread from another receiver (e.g., Meta Inbox).
  
  
• 📤 Pass Thread Control to Meta Inbox
  Seamlessly return the thread to Meta’s human agent inbox for live support.
  
  

• 🧠 Get Thread Owner
  Identify the current owner of the conversation thread.
  
  
• 👥 Get Non-Primary Receivers
  See which apps are available to take over the conversation.
  
  

These actions are essential for teams blending automation with live human support on Instagram DM.

• Toggle this on to pass the previous AI conversation history into the task
• Enables better context and continuity for AI responses
• Note: This is excluded from preview testing for now

• Now you can pass up to 10 image URLs to the AI task
• Each URL must start with https://, one per line
• Great for scenarios like visual product feedback, image description, or AI-based visual analysis

Go to:
AI Task → Action Settings → Input Section

• Under Partner Settings, you can now configure a Default Addon Topup Option
• When Credit Billing for Addons is enabled, the platform will:
  • Automatically apply the selected top-up option
  • Prevent downgrades to the free plan due to low credit

Navigate to:
Partner Settings → Credit Billing for Addons → Default addon topup option

• Instantly halts all AI Agent activity for that user session
• After being triggered, any new user message will:
  • 🔁 Follow the default reply (if configured), or
  • 🔁 Restart from the main flow

Use this to create smarter hand-offs, reset interactions, or redirect users back into your desired automations.

• Uses LLMs (e.g., OpenAI) to detect user intent based on their input
• Supports custom prompts and contextual analysis
• Can optionally include AI Agent message history to improve recognition accuracy

• Model: Choose from your available LLM providers
• System Prompt: Customize with business-specific rules or terminology
• Include AI Agent Messages: Enable to pass previous conversation context
• Input: Define the variable or field to evaluate (default is ST Last Text Input)

• Loops through each item in an array (e.g., a list of follow-up messages, products, etc.)
• Triggers a sub flow for each item
• Stores the current item in {{LOOP_ITEM}} for use inside the sub flow

• Send dynamic follow-up messages at different timeframes
• Iterate over Shopify products, lead records, or AI-generated suggestions
• Combine with AI to generate personalized actions per item

Empower your automations to process lists, sequences, and multi-step personalization with this powerful new logic block.

• A new toggle Schedule Message has been added.
• Specify the scheduled time in the format:
  yyyy-MM-dd HH:mm:ss
• Emails will be sent based on your workspace timezone.

Perfect for follow-ups, reminders, onboarding sequences, or time-sensitive messages!

• Toggle the Schedule Message option to enable timed delivery
• Enter your desired scheduled time in the format:
  yyyy-MM-dd HH:mm:ss
• Messages will be sent based on your workspace timezone

Go to:
Actions → Notifications → WhatsApp Template Notification

• A Schedule Message toggle has been added to:
  • Actions → Advanced Actions → Send SMS
  • Actions → Notifications → SMS Notification
• Define a scheduled time using the format:
  yyyy-MM-dd HH:mm:ss
• Messages are sent based on your workspace timezone

• Enables the “Array” toggle to return a list of output items
• Each item can contain multiple fields (e.g., date_time, message)
• Ideal for tasks like:
  • Generating follow-up messages at different timeframes
  • Listing recommendations
  • Creating dynamic sequences

This update makes AI output more flexible and structured—unlocking more advanced automation use cases in your flows.

{
  "sub_flow_ns": "string"
}

• Set a delay duration (e.g., wait 30 seconds)
• Automatically trigger a sub flow after the delay
• Optionally apply a continue time limit for more control

• Automatically transcribes any audio input from users into text
• Transcribed text will appear in the Live Chat window
• Also works seamlessly with AI Agents by updating the AI Agent message history

Now your AI and support teams can handle audio just like text—effortlessly and efficiently.

• When enabled, the AI Agent will automatically suggest 3 follow-up questions after responding.
• You can also choose to include agent skills and service information to personalize suggestions further.

• ✅ Enable Auto Suggestion
• ✅ Include skills and service context for more relevant results

This helps guide users through the conversation, improves retention, and creates a more dynamic experience with your AI Agent.

• Input Tokens and Output Tokens used per task
• Processing Time (in milliseconds)
• Logs for both AI Agents and AI Tasks
• Filtering, searching, and exporting options

• Debugging AI behavior
• Tracking usage and cost
• Performance optimization

A new API action has been added to the Bot User API:
🟠 Append assistant message to AI Agent Messages

• Facebook comments
• Instagram comments
• Any custom frontend interface

• Maintain full chat context across platforms
• Improve AI Agent response quality and continuity
• Streamline multi-platform conversations

• Go to your Bot User API
• Under the Action dropdown, select
  Append assistant message to AI Agent Messages
• Enter the target Bot User Ns and message content
• Test and save

This feature pairs well with the existing Append user message to AI Agent Messages, giving you full control over dynamic, contextual AI conversations across your automations.

• Facebook API → Reply to Comment
• Instagram API → Reply to Comment

• Added to the AI Agent’s chat history
• Visible in the Live Chat thread (but excluded from preview testing)

• Input Tokens and Output Tokens used per task
• Processing Time (in milliseconds)
• Logs for both AI Agents and AI Tasks
• Filtering, searching, and exporting options

• Debugging AI behavior
• Tracking usage and cost
• Performance optimization

  

• Claude LLM Integration: Added support for Claude as a selectable model provider in the AI Agent setup interface.
  • Users can now choose Claude (default: claude-3-5-haiku-latest) when configuring their AI-powered agents.

🎉 Claude is now live as an LLM option for your AI agents!

• You can now choose Claude or Gemini as your model provider when configuring an AI Task.
• This provides greater flexibility and allows you to leverage the strengths of multiple LLMs for different use cases.

• Go to AI Hub > AI Tasks > Add AI Task
• Under the Settings panel on the right, open the Model dropdown and select from the new options.

• Summarization
• Email extraction
• Message follow-ups
• And more!

Start testing out Claude and Gemini in your workflows today!

• Manage Team

• Centralized AI prompt management for all bots in a workspace.
• Easily create, edit, and activate/deactivate prompts.
• Enhance live chat interactions by providing AI-generated responses based on predefined prompts.

1. Go to AI Prompts under AI & Automation.
2. Click on “+ AI Prompt” to create a new prompt.
3. Define the prompt name and content (e.g., summarize text, generate a reply, analyze sentiment).
4. Use the prompt in live chat or integrate it into automation flows.

• Summarization: Automatically generate concise summaries of user messages.
• AI-powered replies: Provide AI-driven responses to common user queries.
• Lead qualification: Analyze user responses and categorize them based on AI analysis.

💡 AI Prompts bring automation and intelligence to live chat interactions! Try it out today.

1. Last Bot Interaction Minutes Ago
   
   
   • Allows filtering users based on the time elapsed since their last bot interaction.
2. Last Message Minutes Ago
   
   
   • Filters users based on when the last message was received in a conversation. It doesn’t matter the message was send by the bot or the user.

• These filters can be used in conditions when setting up automation, audience segmentation, and workflows.
• Helps refine user targeting based on engagement activity.

• Enables better automation triggers based on user inactivity.
• Helps segment users for re-engagement campaigns.
• Improves chatbot flow optimization by responding based on recent user activity.

• Location: Navigate to Settings → Live Chat → Live Chat Features to enable this option.
• Functionality:
  • When enabled, chat messages will remain visible even after the status changes.
  • Chats will only disappear after a page refresh or reload, preventing them from being instantly removed.

• Allows agents to review chat history even after a status update.
• Prevents accidental loss of context when handling multiple conversations.
• Enhances workflow efficiency and chat management.

Enable this feature today to improve chat handling and ensure a seamless user experience! 🚀

• Added the ability to set Partner Addons to an Inactive status, providing more control over addon availability.

• Enables easy deactivation of unused or outdated addons without deleting them.
• Improves addon management by allowing toggling between Active and Inactive states.

• Added DeepSeek AI Integration under the Artificial Intelligence section, allowing users to connect their DeepSeek API key for advanced AI capabilities.

• Enables seamless integration with DeepSeek AI for enhanced automation and intelligence.
• Expands the range of AI tools available for building smarter workflows and interactions.

• Added new fields to the API response for managing subscriber status:
  • SubscribeToBot: Tracks when a user subscribes to the bot.
  • UnsubscribeFromBot: Tracks when a user unsubscribes from the bot.
  • OptinSms: Tracks when a user opts into SMS communication.
  • OptoutSms: Tracks when a user opts out of SMS communication.
  • OptinEmail: Tracks when a user opts into email communication.
  • OptoutEmail: Tracks when a user opts out of email communication.

• Enhances the ability to track and manage subscriber interactions and preferences effectively.
• Provides detailed insights into subscription and opt-in/opt-out activity for better personalization and compliance.

• Added a new Trigger: “Message Sent by Agent,” allowing workflows to activate when an agent sends a message during a conversation.

• Enables automation based on agent interactions with users.
• Improves efficiency by triggering relevant actions or workflows in response to agent-sent messages.

• Introduced a Media Library option in Workspace Settings, allowing users to manage and display media uploaded by the current agent.
• The default configuration shows media uploaded by all agents, but this can be customized to display only the media uploaded by the active agent.

• Streamlines media management with agent-specific filtering.
• Enhances accountability and reduces clutter by showing relevant media files.

• Added a Usage and Limit Display feature on the Inbound Webhook page, showing the number of webhook requests used out of the daily limit.

• Provides real-time visibility into webhook usage to help users manage their limits effectively.
• Enables better planning and monitoring of inbound webhook requests for uninterrupted functionality.

• Introduced an Audio Recorder toggle in the WebChat widget settings, enabling users to record and send audio messages directly through the chat interface.

• Enhances communication by supporting voice-based interaction.
• Provides a more accessible and convenient option for users who prefer speaking over typing.

• Added a Send Test Email button to the email template editor, allowing users to preview their email designs in their inbox before sending them to recipients.

• Ensures email templates are reviewed and display correctly across devices and email clients.
• Saves time by identifying and resolving formatting issues before finalizing the email.

• Updated server IP list to include new IPs for improved system functionality and enhanced connectivity.
• Reference the latest server IP list here: Server IP List to Whitelist
  .

• Stripe Checkout URL Action:
  Added a Currency field allowing users to specify the transaction currency directly within the action setup.
  
  
• PayPal Checkout URL Action:
  The same Currency field functionality is now available, enabling custom currency settings for each checkout.
  
  
• Default Option:
  Currency defaults to E-commerce Settings but can now be overridden for greater flexibility.
  
  

• Support for multi-currency transactions.
• Enhanced control over payment workflows, ideal for global businesses.

New Filtering Options:

1. Message Type:
   
   
   • Filter messages by their type, including:
     • Image
     • Video
     • Email
     • Audio
     • File
     • Text
2. Sent By:
   
   
   • Filter messages based on the sender:
     • User
     • Agent
     • Bot

• Easily locate specific types of messages within a conversation.
• Focus on messages from a particular source (e.g., user-generated or bot replies).
• Streamline live chat management for better customer support.

• Trigger Actions: Automatically respond or take specific actions when users react to your posts on Facebook or Instagram.
• Support for All Reactions: Includes all reaction types like Like, Love, Haha, Wow, Sad, and Angry.

• Engagement Tracking: Monitor user reactions to measure the effectiveness of your posts.
• Personalized Follow-Ups: Send tailored messages or offers based on user reactions.

This feature empowers you to engage with your audience in real time and strengthen your social media strategy! 🎉

• Trigger Actions: Automate responses or workflows when users react to your messages on WhatsApp.
• Reaction Support: Compatible with all WhatsApp reactions like 👍, ❤️, 😂, 😮, 😢, 🙏, and more.

• Real-Time Engagement: Instantly acknowledge or respond to user reactions on your messages.
• Insightful Follow-Ups: Customize your next steps based on the type of reaction received.

This feature allows you to keep the conversation flowing and create more meaningful interactions on WhatsApp! 🚀

• Custom Trial Periods: Partners can now set a specific trial duration (in days) for newly created workspaces.
• Parameter Integration: Include the trial_days key in the request body when calling the API.
• Default Behavior: If trial_days is not provided, the system will fall back to the default trial duration.

{
  "name": "string",
  "email": "string",
  "password": "string",
  "team_name": "string",
  "require_email_verification": "yes",
  "template_ns": "string",
  "trial_days": 14
}

1. GET /installed-mini-app/list
   
   
   • Purpose: Retrieve the list of all installed mini apps in the system.
   • Use Case: View and manage all installed apps effortlessly.
2. POST /installed-mini-app/update-api-key/{app_id}
   
   
   • Purpose: Update the API key for a specific installed mini app.
   • Parameters:
     • {app_id}: The unique identifier of the installed mini app.
   • Use Case: Refresh or change API keys for improved security or new integration configurations.

These endpoints empower developers and administrators to better manage mini app installations and their respective credentials. 🚀

• Key Features:
  • Add links, images, and rich text formatting with Markdown.
  • Syntax highlighting for code blocks and inline code.
  • Preview changes in real-time while editing.

• Default Timezone: Set a default timezone for newly created workspaces, ensuring uniformity across accounts.
• Default Country Code: Define a default country code prefix for phone numbers when creating new bot users, streamlining data entry and consistency.

• Navigate to the desired WhatsApp flow.
• Use the new “Edit Screens” option to make updates to your flow screens seamlessly.

This feature streamlines updates and keeps your flows agile for real-time improvements. 🚀

• in: The last message was received from the user.
• out: The last message was sent to the user by the bot.
• agent: The last message was sent by a live chat agent.

• Remove All Smart Delays: Instantly clear all smart delay actions associated with a bot user.
• Remove All Scheduled Messages: Quickly delete all scheduled messages queued for a bot user.

These additions make it easier for you to reset or adjust bot activities in bulk, ensuring more flexible and precise management of user interactions.

1. Purchase the HTML Script Add-On: This is required to add custom scripts on your partner page.
2. Insert the Script:
   • Add the following code to capture parameters:
3. <script type="text/javascript" charset="utf-8">
     var _uf = _uf || {};
     _uf.domain = ".dfktv2.com";  // Replace with your partner domain
     _uf.additional_params_map = {
       affiliate: "UC_AFFILIATE",
       code: "UC_code"
     };
   </script>
   <script src="https://d12ue6f2329cfl.cloudfront.net/resources/utm_form-1.2.0.min.js" async></script>
   
   
   • Make sure to replace _uf.domain with your own partner domain.
4. Customization: To capture additional parameters, refer to our help documentation or YouTube tutorials for guidance.

• You can now create a Limited-Time Offer template for your WhatsApp campaigns.
• The template includes options for adding expiration dates, copy code buttons, and customizable headers, body text, and call-to-action buttons.

• You can now view detailed statistics for sequence messages, including how many users have completed the sequence and how many are still active in the sequence.
• This update provides better insight into user engagement and helps track the progress of your sequence campaigns.

• A new CSS class will be added to the <body> tag when a partner domain is loaded within an iframe.

• This feature allows for better customization and styling of content displayed in iframes by detecting if the partner’s domain is embedded, providing enhanced control for partners.

• Track Conversations: Keep a record of new, closed, and reopened conversations for deeper analysis.
• Agent Performance Reports: Monitor the speed at which conversations are assigned and resolved, as well as how quickly agents respond to assigned conversations.
• Conversation Analytics: View conversation reports with insights into the number of conversations solved, response times, and resolution efficiency.

• Go to Workspace Settings -> Conversation to enable the feature and configure the session timeout.

For more detailed information on how to use Conversation Mode, refer to our help documentation.

• Bot User Timezone
• Workspace Timezone
• Telemarketing Timezone (for SMS channel)

This ensures that your delays align with the appropriate time zones based on your bot's users, workspace location, or telemarketing regulations for SMS campaigns.

• API Key Required: Sign up for a Coze account to obtain your API Key and Default Bot ID.
• Usage: Enter the API Key and Default Bot ID in the settings to activate Coze AI for your bots.
• Learn More: For further details, visit Coze.

• Cost: $20 per month per 1000 requests.
• Limit: The limit applies to the number of inbound webhook requests per 24 hours for each bot.
• Default Requests: 500 requests per 24 hours for each bot.
• Addon Increase: When the first addon is added to a bot, the limit increases to 1000 requests per 24 hours (not 1500).
• 
  

• Cost: $20 per month per 10 additional seconds.
• Default Timeout: 15 seconds for external requests, 30 seconds for OpenAI requests.
• Addon Increase: After the first addon is added, the external request timeout will be 15+10=25 seconds, and the OpenAI timeout will be 30+10=40 seconds.

• Shopify Integration: Set up, get, and delete Shopify credentials using API.
• WooCommerce Integration: Manage WooCommerce credentials through API actions.
• OpenAI Integration: Integrate OpenAI API directly using our endpoints for seamless operations.
• S3 Storage Integration: Set up and manage your S3 storage credentials via API endpoints.

Where to Find It: Access these APIs through the Integration section of the UChat API documentation.

• Total messages sent and received.
• Cost of each conversation.
• Template message types used.

Where to Find It: Navigate to Content -> WhatsApp Conversations in the UChat dashboard to view these analytics.

• All template messages sent via WhatsApp will be visible in live chat.
• Improved live chat experience for agents managing conversations.

• This feature allows automatic tax calculations based on your Stripe setup.
• Easily manage taxes for client subscriptions.

• Choose from a range of colors for your team labels.
• This feature improves visual organization and team clarity.

• The WhatsNew card will show recent updates and announcements for all workspaces.
• The Error Logs card will display any relevant error information, providing an easier way to monitor and troubleshoot issues across your workspace.

• You can access the Postcode field through the User System Fields in your bot settings.
• This field can be used for personalizing automations, filters, or targeting users based on their location.

• Address
• Website
• Extra Info

These additions enhance your ability to capture detailed user information, improving personalization and engagement strategies.

Update your user profiles today to take advantage of these new fields!

• WhatsApp Flows: You can now create, manage, and sync WhatsApp flows easily through the Contents section.
• The API enables smoother automation and enhanced flow management.

• Text Typing Effect: When enabled, this feature will display messages in a streaming format, simulating the effect of typing out the text message as it is being sent.

This can enhance the user experience by adding a dynamic and interactive touch to the chat interface.

• Side Panel: Open the URL directly within the live chat window for quick access.
• Popup Window: Open the URL in a separate window for more flexibility.
• New Tab: Open the URL in a new browser tab for easy multitasking.

This feature provides agents with enhanced versatility when accessing external links while assisting users.

• List WhatsApp Templates: Retrieve the list of available templates.
• Create a WhatsApp Template: Allows you to add a new template via API.
• Delete WhatsApp Template: Remove unwanted templates using the delete API.
• Sync WhatsApp Templates: Sync your templates with the WhatsApp service.

• Public segments are available to all workspace members.
• Private segments are only visible to the creator.

Only the admin or owner of the workspace can create public segments, giving you more control over user management and segmentation.