Hide channel or limits bots in channels

You can now hide channel or limited the bots can be built in particular channel.

You can find the settings in your dashboard, "workspace settings" and then "channels"

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Improved

Select Caller ID options when transfer phone call

When transfer to agency in the voice channel, you can choose to show the real caller phone number or twilio/signalwire phone number.

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Delete Bot User in Action Step or Setup Bot User limit

Hello guys,

You can now clear bot users automatically!

1. Flow Builder - Action Step - Basic Actions - Delete Bot User
2. Settings - General - Bot User Limit

Kindly check this tutorial: https://youtu.be/izVqpPbRf24

Stop/Recover Bot Automation in Facebook Inbox

For the Facebook Messenger chatbot, you can now stop/recover bot automation without accessing UChat.

By simply
1. move the user to "done"
2. move the user to "main"
in your Facebook Business Suit (web or phone) inbox.

Kindly check this tutorial: https://www.youtube.com/watch?v=Gyyxl8oFuJk

User Menu available in Telegram Chatbot

You can now see "User Menus" section added in:

Telegram flow - Contents - User Menus

Beside, use "Set User Menu" to switch from one menu to another:

Action Step - Advanced Actions - Set User Menu

Please check on this tutorial for how to use it. https://www.youtube.com/watch?v=BlsJG9msZHQ

Create Bot User in WhatsApp Channel

Hello guys! An update for u about importing uses in WhatsApp.

From now on, please always add a "+" sign in front of a phone number when you create bot users in the WhatsApp channel. The system will remove the "+" for u automatically when creating user_id. It doesn't matter you are creating via API, the create button or import bulk data(csv file).

Besides, when u create via API, only phone value is needed now.

Mini app 2.0 beta introduced

With mini app 2.0, you can build your mini app integration with third party visually and no coding required.

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WhatsApp Template Improved

Now you can set up WhatsApp template that included buttons with variable.

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Reply all Facebook & Instagram post comments are supported

New condition of " If comments is anything" is added to Facebook & Instagram comments growth tool.

As per screenshot below, now you can set up automation to reply to all comments.

Instagram Story Mention

update on the instagram story mention feature, now it can reply to the new subscriber and existing subscriber.

Add cloudinary integration

We added cloudinary integration, now you can save your file(image, videos, documents) up to cloudinary, and use the upload file in the flow builder.

Agency Billing updates

Now the agency or agency plus plan can get 20% commission on any paid workspace under their domain name.

The agency need to connect with their stripe account. 

Auto Slot filling added to Dialogflow Action

Now you can enable or disable auto slot filling in the Dialogflow Action.

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VideoSDK Integrate with UChat

Now you can initiate video calls right inside of all the channel UChat support

Two Factor Authentication supported

WhatsApp Messenger Templates supported

You can find the template section in the WhatsApp Channel, Content Tag. 

Sync the template from your BSP provider, and use the template in send message module.

Human agent Tag added for Facebook Messenger Channel

Now with the new tag added, you can reach out to customer within 7 days window. Don't abuse it, you need to comply with Facebook messenger policy, other you might put your page at risk.

Facebook Ads Payload Support

With this updates, now you can connect chatbot flows with your Facebook Ads Manager. 

Also you can pass the UTM parameters right into your chatbot. 

You can also see the analytics of the ads performance in UChat.

Video tutorials:
https://www.youtube.com/watch?v=DGq3RtEjFYg

Google Analytics Integration

Now you can install Google Analytics mini app. 

With our Google Analytics Integration, you can pass the conversion event to your Google Analytics property. 

Also you can pass extra UTM parameters to your Google Analytics. 


Add listener to payload for Inbound Webhook

Improvement:

Add listen to payload for inbound webhook.

Dialogflow Slot filling support with UChat

Imaging now you can do the same "slot filling" in UChat. 

Make your chatbot smarter, and collect the necessary information from your customer. 

Here is the video of how to set it up.
https://www.youtube.com/watch?v=GYvjq6ot0nA

Email Templates

Now we allow you to create email templates with a simple, powerful email builder. 

The templates can be used across all the channels in the workspace. 

You can insert custom variable in the email content. 

Telegram Support Markdown & HTML

Telegram message support "Parse mode", MarkdownV2 , Markdown ,HTML.

MarkdownV2 may not work if the message or content of user field contains some special characters. If only simple markdown required, then use Markdown

Block sending message if the user is out of 24 hour window

In the live chat window, if the user is out of 24 hour window, you won't be able to send messages, unless you use the "tag" that Facebook support

Inbound Webhook Introduced

With inbound webhook, now you can connect your chatbot automation with 3rd party applications, CRMs directly.

Live demo:
https://www.youtube.com/watch?v=L5WxUm1TehU&t=1s