Collaborating Filter in Live Chat

We’ve introduced a new Collaborating filter in live chat for users with the Collaborators feature enabled.

This filter allows you to view conversations where you are a collaborator, in addition to conversations where you are the primary assigned agent.

Easily switch between conversations you’re assigned to and those you’re collaborating on, streamlining the management of multi-agent interactions.

P.S: You will need to enable the collaborators feature in your "Workspace Settings" first.