Feature: change Unanswered to Unreplied and use toggle for unreplied in live chat
Updated
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Live Chat - Unreplied Toggle UI:
- Renamed the “Unanswered” filter to “Unreplied” in the Live Chat interface for better clarity and alignment with user expectations.
- Introduced a new toggle switch UI element to easily enable or disable the Unreplied filter.
- Makes it more intuitive to filter chats that haven’t received a response from an agent.
Improved
- Enhanced agent workflow by surfacing clearer labeling and quick-toggle capability.
- Promotes quicker identification of chats that require attention.
