Feature: add Show Labels, Show Lead Status, Show Department options in live chat sidebar settings

Added

  • Live Chat Sidebar - Additional Display Options:
    • Introduced new visibility toggles in Live Chat Sidebar Settings:
      • Show Labels – display or hide label tags on live chat conversations.
      • Show Lead Status – show contact lead status for easier qualification.
      • Show Department – show the department assignment of each conversation.

Improved

  • Greater flexibility for customizing the Live Chat workspace based on operational needs.
  • Enables teams to prioritize the most relevant information in a clutter-free interface.
🧩 Personalize your Live Chat view even more with labels, lead status, and department toggles!

live chat sidebar.png 435.85 KB