Improved
3 days ago

Mini-App V2 - Source - Dynamic Source - Variable Value Supported in Parameters


This is an update about Mini-App Version 2. (not available in Version 1 yet)

In "Source" - "Dynamic Source",

Before the update, the parameters are fixed values, you cannot get different results for different users.

Now you can send a variable value in the parameter and get different dynamic source lists!

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Limitations:

1. What fields can be used as parameters?
1) inputs in Auth section - Api Key type
2) client id, secret, access token, refresh token, etc in Auth section - OAuth v2 type
3) inputs of actions in Actions section
2. Dynamic Source invalid in One Time Url - 2. Web Forms - Inputs
When you go setting the inputs of web forms in a one-time URL, dynamic source won't work here.
3. the drop-down list only loaded when first click "edit action"
In the chatbot flow, when you create a new action of the Mini-App, and first click "Edit Action", the system will do an external request and generate the drop-down list based on the current value in the fields. If you change the parameter e.g. the value in Auth inputs, the drop-down list won't be re-fresh, please delete the action and create a new one.


Improved
7 days ago

No Stripe for Testing Checkout Now


This is an update about ecommerce syste.

Before the update, you will need to connect your Stripe account to process to the checkout page.

Now you can test the checkout process without connecting your Stripe:

there will be a "Cash on pickup" option by default

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Improved
9 days ago

Duplicate Multiple Steps Supported


This is an update about flow builder.

Before the update, you can duplicate only one step at a time. Now you can select multiple steps and duplicate them.

Please note that,

- after copying multiple steps, you can only paste once. copy again for another paste
- where can I paste the steps?
   (1) to the same bot/flow
   (2) to the different bot/flow but the same channel (associate custom fields will be created automatically)
   (3) to different channels (unsupported features will be removed)


Improved
9 days ago

Bot Template Updated


This is an update about bot template.

- subflow template supported (installed subflow goes to a folder)
- template configuration added: viewable, editable, version number (only for subflow template)
- install template from different channel
- interface changed

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Improved
10 days ago

New Operation Added to JSON Operation

 
This is an update about JSON operation.

The new operation is "Remove items by key and value". You can now remove an item in an array by providing a key name and it's value:

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Improved
27 days ago

Bot User Auto Cleanup has one conditions now


This is an update about Bot User Auto Cleanup Feature in Settings. Change the auto cleanup days to be greater than 1 then you can setup condions.

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Scan QR Code to Preview in Phone App


This is an update about the preview feature in all channels which support preview (Facebook, Telegram, WhatsApp, Line and Viber)

When you click the "Preview" button, there will be a QR code generated, you can click "Open in XX" to talk to the bot in the website/desktop application or scan the code with your camera or according phone application.

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Dynamic Quick Reply in Send Message Step Now Available


This is an update about Send Message Step.

Before the update, you will need to list all the quick replies yourself but now, by selecting a JSON variable, your chatbot can list the quick replies from the JSON variable for you:

Please note that these replies expire in 30 minutes. 


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Dynamic Quick Answer in Question Step Now Available

 
This is an update about Question Step.

Before the update, you will need to list all the quick answers yourself but now, by selecting a JSON variable, your chatbot can list the quick answers from the JSON variable for you:

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Navigate to a step in live chat


This is an update about Live Chat.

Now each message sent by the bot has a little drop-down button, click on it to "Resend Message" or navigate to the step to edit the step, do your improvement in a more convenient way.

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Navigate to a step in error log


This is an update about Error Log.

When you check error log, you can see which step in which subflow went wrong, before the update, you will need to navigate to the step yourself. Now by simply click on the step name, you will jump to the step right away.

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Get information from HTTP request header


This is an update about External Request.

When you click on the "Response Headers", a list of hearer information will show. Now the hearer information is all clickable. For example, in the screenshot below, you can click on the "Response-Code: 200" to get its path "$H['Response-Code'] and save the value "200" to a variable for later usage.


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Select Caller ID options when transfer phone call

When transfer to agency in the voice channel, you can choose to show the real caller phone number or twilio/signalwire phone number.

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Create Bot User in WhatsApp Channel

Hello guys! An update for u about importing uses in WhatsApp.

From now on, please always add a "+" sign in front of a phone number when you create bot users in the WhatsApp channel. The system will remove the "+" for u automatically when creating user_id. It doesn't matter you are creating via API, the create button or import bulk data(csv file).

Besides, when u create via API, only phone value is needed now.

WhatsApp Template Improved

Now you can set up WhatsApp template that included buttons with variable.

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Auto Slot filling added to Dialogflow Action

Now you can enable or disable auto slot filling in the Dialogflow Action.

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Add listener to payload for Inbound Webhook

Improvement:

Add listen to payload for inbound webhook.

Dialogflow Slot filling support with UChat

Imaging now you can do the same "slot filling" in UChat. 

Make your chatbot smarter, and collect the necessary information from your customer. 

Here is the video of how to set it up.
https://www.youtube.com/watch?v=GYvjq6ot0nA

Block sending message if the user is out of 24 hour window

In the live chat window, if the user is out of 24 hour window, you won't be able to send messages, unless you use the "tag" that Facebook support