Feature: add roles to partner custom menus to allow show the custom menus only to selected roles
This feature enhances Partner Custom Menus by introducing role-based visibility, allowing you to control which user roles can see specific custom menu entries.
New Capability: • Under the Roles section, you can now select from: • Owner • Admin • Member • Live Chat Supervisor • Live Chat Agent
📌 This means each custom menu item can be targeted to relevant users only, helping: • Admins declutter the UI for agents • Partners control documentation access • Reduce confusion by showing context-specific links
🛠️ Found under: Whitelabel Settings > Custom Menu 🔒 Great for permission-sensitive environments and multi-role partner deployments.
Feature: update Whatsapp embedded signup to allow connect an existing WhatsApp Business app account to Cloud API
Added
WhatsApp Embedded Signup Enhancement: Updated the embedded signup flow to support connecting an existing WhatsApp Business App account to the Cloud API.
Simplified onboarding for users migrating from WhatsApp Business App to Cloud API.
Users can now link their current WhatsApp numbers and business profiles without creating a new WABA.
Improved
Enhanced user experience by streamlining the integration process for existing WhatsApp Business accounts.
Added clear instructions and validation checks during the account linking process.
🔗 Seamless upgrade path from WhatsApp Business App to Cloud API is now available!
New Date-Time Filter Options - "after x days ago" and "before x days ago"
We've enhanced the filtering options with two new date-time conditions: "after x days ago" and "before x days ago".
These options provide more flexibility when creating conditions based on time, making it easier to filter users or records by specific recent or past activity periods.
Perfect for targeted follow-ups or data analysis within custom date ranges!
Group by Agent Type and Rating Type Fields in Ticket List
We've added a new grouping feature for ticket lists! Now, you can group your tickets by Agent Type and Rating Type fields in both Table and Board views.
This improvement allows for better ticket organization and lets teams quickly view tickets based on specific agents or ratings, streamlining support workflows and making it easier to manage and assess performance.
We’ve introduced the "Remove All Collaborators" action to streamline your workflow.
This action allows you to quickly remove all collaborators from a conversation with a single click, improving efficiency in managing team interactions. Perfect for closing collaboration loops effortlessly!
We’ve introduced a new field called Last Message Type in the system JSON for user data. This field helps you identify the nature of the last interaction with the user and supports the following values:
in: The last message was received from the user.
out: The last message was sent to the user by the bot.
agent: The last message was sent by a live chat agent.
This enhancement allows you to better track recent interactions and personalize responses based on the last message type.