add Random Offset Minutes to Smart Delay action

Users can now search text messages sent by user or agent in live chat from the last 6 months

Improved Updated
about 1 year ago

Feature: Added Content Message setting in Partner Settings for Stripe Checkout consent.


What’s New

  • Partners can now add a consent checkbox to the Stripe Checkout page when using UChat’s internal billing.
  • The consent text can be fully customized under:
    Whitelabel Settings → Partner Settings → Stripe Consent Message
  • Clients must check the box before completing payment.

Why It Matters

  • Ensures clients explicitly accept your terms or policies during checkout.
  • Helps partners stay compliant with legal and billing requirements.
  • Adds professionalism and transparency to your payment process.
👉 Partner-only feature, available in Whitelabel → Partner Settings → Stripe Consent Message.
Improved Updated
over 1 year ago

Feature: add roles to partner custom menus to allow show the custom menus only to selected roles

This feature enhances Partner Custom Menus by introducing role-based visibility, allowing you to control which user roles can see specific custom menu entries.

New Capability:
• Under the Roles section, you can now select from:
• Owner
• Admin
• Member
• Live Chat Supervisor
• Live Chat Agent

📌 This means each custom menu item can be targeted to relevant users only, helping:
• Admins declutter the UI for agents
• Partners control documentation access
• Reduce confusion by showing context-specific links

🛠️ Found under: Whitelabel Settings > Custom Menu
🔒 Great for permission-sensitive environments and multi-role partner deployments.

custom menu user role.png 287.45 KB
Improved Updated
over 1 year ago

Feature: move Store Locations from Ecommerce settings to Workspace Settings

Updated

  • Store Locations Moved to Workspace Settings:
    • The Store Locations configuration panel has been relocated from Ecommerce Settings to the main Workspace Settings section.
    • Now accessible directly under the top navigation tab labeled “Store Locations.”

Improved

  • Centralizes key workspace configuration in one place for better accessibility.
  • Makes store-related settings available for broader use cases beyond ecommerce bots.
📍 Store Locations are now easier to manage — right from Workspace Settings!
New Improved
over 1 year ago

Feature: update Whatsapp embedded signup to allow connect an existing WhatsApp Business app account to Cloud API

Added

  • WhatsApp Embedded Signup Enhancement: Updated the embedded signup flow to support connecting an existing WhatsApp Business App account to the Cloud API.
    • Simplified onboarding for users migrating from WhatsApp Business App to Cloud API.
    • Users can now link their current WhatsApp numbers and business profiles without creating a new WABA.

Improved

  • Enhanced user experience by streamlining the integration process for existing WhatsApp Business accounts.
  • Added clear instructions and validation checks during the account linking process.
🔗 Seamless upgrade path from WhatsApp Business App to Cloud API is now available!
Improved Updated
over 1 year ago

Feature: Add Claude as provider in AI Agent

  • Claude LLM Integration: Added support for Claude as a selectable model provider in the AI Agent setup interface.
    • Users can now choose Claude (default: claude-3-5-haiku-latest) when configuring their AI-powered agents.
🎉 Claude is now live as an LLM option for your AI agents!

Xnapper-2025-03-30-08.49.56.png 265.06 KB

Improved Updated
over 1 year ago

[Feature] Add Claude and Gemini as Providers in AI Task


We’ve added Claude and Gemini as new AI model providers in the AI Task builder! 🎉


🔧 What’s New:

  • You can now choose Claude or Gemini as your model provider when configuring an AI Task.
  • This provides greater flexibility and allows you to leverage the strengths of multiple LLMs for different use cases.

📍Where to Find It:

  • Go to AI Hub > AI Tasks > Add AI Task
  • Under the Settings panel on the right, open the Model dropdown and select from the new options.

🧠 Why It Matters:

Now you can experiment with different providers to get better results for tasks like:

  • Summarization
  • Email extraction
  • Message follow-ups
  • And more!
Start testing out Claude and Gemini in your workflows today!

Xnapper-2025-03-30-09.12.40.png 326.26 KB
Improved Updated
over 1 year ago

Feature: Add Option to Continue Viewing Chat Messages After Status Change



We have introduced a new “Continue Viewing Chat Messages” option in live chat settings.


How It Works:

  • Location: Navigate to Settings → Live Chat → Live Chat Features to enable this option.
  • Functionality:
    • When enabled, chat messages will remain visible even after the status changes.
    • Chats will only disappear after a page refresh or reload, preventing them from being instantly removed.

Benefits:

  • Allows agents to review chat history even after a status update.
  • Prevents accidental loss of context when handling multiple conversations.
  • Enhances workflow efficiency and chat management.
Enable this feature today to improve chat handling and ensure a seamless user experience! 🚀

continue.png 231.96 KB
Improved Updated
over 1 year ago

Feature: display inbound webhook usage and limit in Inbound webhook page

What’s New:

  • Added a Usage and Limit Display feature on the Inbound Webhook page, showing the number of webhook requests used out of the daily limit.

Benefits:

  • Provides real-time visibility into webhook usage to help users manage their limits effectively.
  • Enables better planning and monitoring of inbound webhook requests for uninterrupted functionality.
Improved Updated
almost 2 years ago

Add filters in live chat messages, allow to filter by message type and sent by

We have introduced new filtering options in live chat to enhance message management and improve workflow efficiency.

Add new filters in the live chat UI

New Filtering Options:

  1. Message Type:

    • Filter messages by their type, including:
      • Image
      • Video
      • Email
      • Audio
      • File
      • Text
  2. Sent By:

    • Filter messages based on the sender:
      • User
      • Agent
      • Bot

Benefits:

  • Easily locate specific types of messages within a conversation.
  • Focus on messages from a particular source (e.g., user-generated or bot replies).
  • Streamline live chat management for better customer support.
This update ensures you can quickly and efficiently manage live chat interactions. 🚀
Improved Updated
almost 2 years ago

Add trial_days in partner create workspace api

We’ve added the trial_days parameter to the Partner Workspace Creation API, allowing greater flexibility when creating new workspaces.


Key Highlights:

  • Custom Trial Periods: Partners can now set a specific trial duration (in days) for newly created workspaces.
  • Parameter Integration: Include the trial_days key in the request body when calling the API.
  • Default Behavior: If trial_days is not provided, the system will fall back to the default trial duration.

Example Request Body:

{
  "name": "string",
  "email": "string",
  "password": "string",
  "team_name": "string",
  "require_email_verification": "yes",
  "template_ns": "string",
  "trial_days": 14
}
Improved Updated
almost 2 years ago

Allow to use Markdown for Partner Whatsnew

Partners can now use Markdown to format content in the "What's New" section.
  • Key Features:
    • Add links, images, and rich text formatting with Markdown.
    • Syntax highlighting for code blocks and inline code.
    • Preview changes in real-time while editing.
This enhancement allows for more visually engaging and structured announcements, making updates more interactive and informative for users.



Improved Updated
almost 2 years ago

Add Default Timezone and Default Country Code in Partner Settings

We’ve added two new settings under Partner Settings for improved customization and efficiency:

  • Default Timezone: Set a default timezone for newly created workspaces, ensuring uniformity across accounts.
  • Default Country Code: Define a default country code prefix for phone numbers when creating new bot users, streamlining data entry and consistency.
These enhancements aim to simplify your workflow and provide a better user experience.




Improved Updated
almost 2 years ago

Update whatsapp flow to use v6.0 and add init value and visible field. support to open url in Optin and embedded link






Improved Updated
almost 2 years ago

Add Last X Hours in Bot User API - List Chat Text Message action

We've introduced a Last X Hours filter in the Bot User API's List Chat Text Messages action.

This allows you to fetch chat text messages within a specific time frame, providing more flexibility and precision in retrieving recent conversations.

Simply set the desired number of hours to filter messages effectively.




Improved Updated
almost 2 years ago

New Date-Time Filter Options - "after x days ago" and "before x days ago"

We've enhanced the filtering options with two new date-time conditions: "after x days ago" and "before x days ago".

These options provide more flexibility when creating conditions based on time, making it easier to filter users or records by specific recent or past activity periods.

Perfect for targeted follow-ups or data analysis within custom date ranges!

New Date-Time Filter Options
Improved Updated
almost 2 years ago

Group by Agent Type and Rating Type Fields in Ticket List

We've added a new grouping feature for ticket lists! Now, you can group your tickets by Agent Type and Rating Type fields in both Table and Board views.

This improvement allows for better ticket organization and lets teams quickly view tickets based on specific agents or ratings, streamlining support workflows and making it easier to manage and assess performance.

Group by Agent Type and Rating Type Fields in Ticket List

Remove All Collaborators Action

We’ve introduced the "Remove All Collaborators" action to streamline your workflow.

This action allows you to quickly remove all collaborators from a conversation with a single click, improving efficiency in managing team interactions. Perfect for closing collaboration loops effortlessly!

Remove All Collaborators Action



Improved Updated
almost 2 years ago

Last Message Type in System JSON Field for User

We’ve introduced a new field called Last Message Type in the system JSON for user data. This field helps you identify the nature of the last interaction with the user and supports the following values:
  • in: The last message was received from the user.
  • out: The last message was sent to the user by the bot.
  • agent: The last message was sent by a live chat agent.
This enhancement allows you to better track recent interactions and personalize responses based on the last message type.
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