The supervisor role now also sees the bot users along with having access to the analytics section. this provides a more management role for this specific type of workspace member
For partners we updated the translations addon to now also be able to translate the custom menu title. You can use custom menu title as key for translation.
Sometimes the return payload on GHL actions contain too many characters to be saved properly so we now added the ability to remove certain keys you do not need to only be left with the information you like to store
Making function flows editable on templates even on none editable templates
We have added the ability to allow users to edit the function flows from templates when user disabled auto update or even when the template is set to none editable.
this is used to allow the installed bot to modify some contents, such as whatsapp template message. So the template creator can move all the whatsapp template messages to function flow to allow user change it after install. and all other subflows can still be protected and auto updated. But if the sub flow template is not viewable, then even the user disabled the auto update feature from function flow, it will still be not viewable.
the assistant often refers citations where it based its replies on which makes for a weird experience inside of chatbots. We have added a citation removal to automatically remove any if they are present in the assistant reply
In the past we needed to have a workaround to provide a text and button combination since the official endpoint was not there. The downside was the character limit was that of a card. This is no longer needed and we are now able to send text with regular buttons to the users
The text type question node now also supports no match upon user request. if a user is sending anything other than regular text messages this no match option will be triggered
Partner update: more control of your plans features
We have added more control on the number of features you want to include into your pricing plans . We have added the my contents sections, boards, contents- custom events, tools- multiple languages, tools- custom reports and tools -inbound webhooks as additional features to include or exclude from your pricing plans
Previously we sent the export file of bot users by email. Because some users reported the email took very long or did not receive it at all we have now added an additional section under the tool section in your chatbot menu. .
After pressing the all export button on the bot users overview you will automatically get redirected to this section to download your file.
Keep in mind that any generated file will be saved for a total of 7 days, so make sure you have downloaded it before that time
We have pushed an update to allow to overcome a huge issue which is the ability to capture multiple user inputs in one go. We have added a timeout option for you to now capture all input from a user during your selected timeout and save it into one custom field
. Do note that this option is only available for question node with a text based type. tutorial can be seen here
improved the variable input box cursor position issue
We have made an update to the way variables are inserted. Previously there were issues that upon variable insertion between words the cursor would end up at the end of the text box.
Also when wanting to remove variables it would cause the cursor to skip to the end.
Improved feature: allow to select style (full page, embed, popup..) for ref url widget for web channel
We have added the option to choose how you would like to open the webchat widget under the ref url settings, giving you more freedom to select your preferred option .
New notification type added: Facebook Notification
With this notification you are now also to send admin notifications on the Facebook channel. . You will be able to search through any of your connected Messenger bots inside the workspace and can search for the user by subscriber id or ns, email and or phone number
you will also be able to select any of the 3 special Messenger tags to notify the person of your choosing .
New Agent feature added: Round Robin an agent groups
We now added the ability to select the Round Robin feature directly inside the agent group. . This will provide a more equal distribution of tickets between the agents inside the group based on their weighting
We also improved the conversion of custom field variables into actual custom fields . This way you will be able to dynamically let those variables convert into the actual custom fields.
On some elements like buttons when you pressed enter it went to a new line which did not make much sense on that element itself has now been solved to stick to just 1 line.
We have added the button "Try Generate by AI" to the JS node. Generate JS by AI
This will only work if you have your OpenAI account connected under your workspace integrations. Once done you can give a prompt and see the code being automatically added to the code block;
We have added a Clear button in the integration section to let you easily clear any login values on any of the integrations. This will allow you to clear with a single button press instead of needing to manually remove all data first then press save
fix omni-channel create bot user from api issue, if phone is provided, then it will use whatsapp channel by default if the channel is not sent in the payload, "channel" is new key added, only available for omni-channel api.
Add min_score and fallback_to in dialogflow dynamic response json
if min_score is set, then it will check the min_score with confidence score.
if confidence_score < min_score, then it will not process the content. if the fallback_to is set, then it will process fallback_to (similar to goto, can use node_ns, sub_flow_ns, or node name), otherwise, do nothing
Line Channel: use replyToken for the first message sent
This is an update about the Line channel.
Thanks to the suggestion from Winho!!
Before the update, we were using "push" to send all the message. Winho mentioned that this can cost their "push message" quota and suggested we can send message by using the replyToken, which means that, using "reply" instead of "push". This can save a lot consumption of "push message" to their Line account.
Now the system will use the replyToken to send the first message. For example, a user sends "hi". If you have 2 messages to respond to this greeting. The first one will be sent using "reply" and the second one (all the rest) using "push".
This can somehow save your "push" messages amount in your Line account.
Partner Plan: show only selected templates & mini-apps in custom domain
This is an update about Agency Settings for Partner Plan subscribers with credit billing enabled.
Before the update, all templates and mini-apps in the UChat template/app store will show in your custom domain for all your clients. Now you can choose to show or not show each one of the templates and apps.
To manage the settings, go "Agency Settings" on your dashboard, then "Templates" or "Mini-Apps":
Partner Plan: templates created inside custom domain will be only available for custom domain users
This is an update about Partner / Agency / Agency Plus.
Before the update, templates created from a workspace under your custom domain will be all added to the UChat public template store and all UChat users can install it.
Now, templates created from a workspace under your custom domain, will not be added to UChat public template store. Only users under your custom domain can access it.
Manage One-time Link for Templates (both in workspace & via API)
This is an update about Templates - One-time Link.
Before the update, the one-time link for a template is actually the same as a permanent shared link. The difference is the template turns from "shared" to "private" after one installation.
Now you can manage different one-time links for each sharing and you are able to track the status of the installation. Available status: "Available", "Installed" and "Expired".
You can manage your one-time link either: - manually in your workspace or - automatically via APIs
For manual management, on your dashboard, go "My Contents" - "My Bot Templates", select a template and the drop-down menu will show like this:
Click on 4 in the above screenshot to get the "Template Ns", the id of this template for API usage. Click on 5 in the above screenshot to generate a one-time link for this template:
Edit expiration duration and click "Generate New Link". This link will be added to the list and the status will be "Available" in the beginning. When the link is used and the template is installed, the status changes to "Installed". If the template is not installed within the duration, the status goes to "Expired".
Wherever you need to display a media, a "Select Media" window will show.
Under the "Upload Your File" tag, you can select media from your computer and all those uploaded media go to the "Library" tag. So that from now on you can pick the media in the library instead of uploading it again.
UChat just add a new feature to allow you to delete media in the library. Simply hover over the media and a red delete button will show, click on the button to remove this media from the library.
External Request Update: send file as parameter in API calls
This is an update about the External Request in the Action Step.
You can include a file itself in the API calls instead of the URL link of the file.
In the External Request, go Body, multipart/form-data and you will see an Upload Files section. Put a file direct link here to include the file itself in the parameter. You can put the link you get from a Question Step here. (Please note that the file URL link from a Question Step is only valid for 24 hours) image.png45.51 KB
1) inputs in Auth section - Api Key type 2) client id, secret, access token, refresh token, etc in Auth section - OAuth v2 type 3) inputs of actions in Actions section
2. Dynamic Source invalid in One Time Url - 2. Web Forms - Inputs
When you go setting the inputs of web forms in a one-time URL, dynamic source won't work here.
3. the drop-down list only loaded when first click "edit action"
In the chatbot flow, when you create a new action of the Mini-App, and first click "Edit Action", the system will do an external request and generate the drop-down list based on the current value in the fields. If you change the parameter e.g. the value in Auth inputs, the drop-down list won't be re-fresh, please delete the action and create a new one.
Before the update, you can duplicate only one step at a time. Now you can select multiple steps and duplicate them.
Please note that,
- after copying multiple steps, you can only paste once. copy again for another paste - where can I paste the steps? (1) to the same bot/flow (2) to the different bot/flow but the same channel (associate custom fields will be created automatically) (3) to different channels (unsupported features will be removed)
- subflow template supported (installed subflow goes to a folder) - template configuration added: viewable, editable, version number (only for subflow template) - install template from different channel - interface changed
This is an update about the preview feature in all channels which support preview (Facebook, Telegram, WhatsApp, Line and Viber)
When you click the "Preview" button, there will be a QR code generated, you can click "Open in XX" to talk to the bot in the website/desktop application or scan the code with your camera or according phone application.
Dynamic Quick Reply in Send Message Step Now Available
This is an update about Send Message Step.
Before the update, you will need to list all the quick replies yourself but now, by selecting a JSON variable, your chatbot can list the quick replies from the JSON variable for you:
Please note that these replies expire in 30 minutes.
Dynamic Quick Answer in Question Step Now Available
This is an update about Question Step.
Before the update, you will need to list all the quick answers yourself but now, by selecting a JSON variable, your chatbot can list the quick answers from the JSON variable for you:
Now each message sent by the bot has a little drop-down button, click on it to "Resend Message" or navigate to the step to edit the step, do your improvement in a more convenient way.
When you check error log, you can see which step in which subflow went wrong, before the update, you will need to navigate to the step yourself. Now by simply click on the step name, you will jump to the step right away.
When you click on the "Response Headers", a list of hearer information will show. Now the hearer information is all clickable. For example, in the screenshot below, you can click on the "Response-Code: 200" to get its path "$H['Response-Code'] and save the value "200" to a variable for later usage.
Hello guys! An update for u about importing uses in WhatsApp.
From now on, please always add a "+" sign in front of a phone number when you create bot users in the WhatsApp channel. The system will remove the "+" for u automatically when creating user_id. It doesn't matter you are creating via API, the create button or import bulk data(csv file).
Besides, when u create via API, only phone value is needed now.