Add filters in live chat messages, allow to filter by message type and sent by

We have introduced new filtering options in live chat to enhance message management and improve workflow efficiency.

Add new filters in the live chat UI

New Filtering Options:

  1. Message Type:

    • Filter messages by their type, including:
      • Image
      • Video
      • Email
      • Audio
      • File
      • Text
  2. Sent By:

    • Filter messages based on the sender:
      • User
      • Agent
      • Bot

Benefits:

  • Easily locate specific types of messages within a conversation.
  • Focus on messages from a particular source (e.g., user-generated or bot replies).
  • Streamline live chat management for better customer support.
This update ensures you can quickly and efficiently manage live chat interactions. 🚀

Add trial_days in partner create workspace api

We’ve added the trial_days parameter to the Partner Workspace Creation API, allowing greater flexibility when creating new workspaces.


Key Highlights:

  • Custom Trial Periods: Partners can now set a specific trial duration (in days) for newly created workspaces.
  • Parameter Integration: Include the trial_days key in the request body when calling the API.
  • Default Behavior: If trial_days is not provided, the system will fall back to the default trial duration.

Example Request Body:

{
  "name": "string",
  "email": "string",
  "password": "string",
  "team_name": "string",
  "require_email_verification": "yes",
  "template_ns": "string",
  "trial_days": 14
}

Allow to use Markdown for Partner Whatsnew

Partners can now use Markdown to format content in the "What's New" section.
  • Key Features:
    • Add links, images, and rich text formatting with Markdown.
    • Syntax highlighting for code blocks and inline code.
    • Preview changes in real-time while editing.
This enhancement allows for more visually engaging and structured announcements, making updates more interactive and informative for users.



Add Default Timezone and Default Country Code in Partner Settings

We’ve added two new settings under Partner Settings for improved customization and efficiency:

  • Default Timezone: Set a default timezone for newly created workspaces, ensuring uniformity across accounts.
  • Default Country Code: Define a default country code prefix for phone numbers when creating new bot users, streamlining data entry and consistency.
These enhancements aim to simplify your workflow and provide a better user experience.




Update whatsapp flow to use v6.0 and add init value and visible field. support to open url in Optin and embedded link






Add trigger Instagram Ad Referral - when user clicks Instagram Ad

We’ve added a new trigger for Instagram Ad Referral. This feature allows you to capture when users click on Instagram ads and map key ad information, such as Referral Payload and Ad ID, to user fields.

- Configure filters to refine the bot users impacted.
- Add optional notes for better organization.

This enhancement makes tracking Instagram ad performance more seamless and integrates ad interactions directly into your workflows. 🎯

Add Last X Hours in Bot User API - List Chat Text Message action

We've introduced a Last X Hours filter in the Bot User API's List Chat Text Messages action.

This allows you to fetch chat text messages within a specific time frame, providing more flexibility and precision in retrieving recent conversations.

Simply set the desired number of hours to filter messages effectively.




New Date-Time Filter Options - "after x days ago" and "before x days ago"

We've enhanced the filtering options with two new date-time conditions: "after x days ago" and "before x days ago".

These options provide more flexibility when creating conditions based on time, making it easier to filter users or records by specific recent or past activity periods.

Perfect for targeted follow-ups or data analysis within custom date ranges!

New Date-Time Filter Options

Group by Agent Type and Rating Type Fields in Ticket List

We've added a new grouping feature for ticket lists! Now, you can group your tickets by Agent Type and Rating Type fields in both Table and Board views.

This improvement allows for better ticket organization and lets teams quickly view tickets based on specific agents or ratings, streamlining support workflows and making it easier to manage and assess performance.

Group by Agent Type and Rating Type Fields in Ticket List

Last Message Type in System JSON Field for User

We’ve introduced a new field called Last Message Type in the system JSON for user data. This field helps you identify the nature of the last interaction with the user and supports the following values:
  • in: The last message was received from the user.
  • out: The last message was sent to the user by the bot.
  • agent: The last message was sent by a live chat agent.
This enhancement allows you to better track recent interactions and personalize responses based on the last message type.

Remove All Smart Delays and Scheduled Messages in Bot User API

We've added two new delete actions in the Bot User API to streamline your flow management:
  • Remove All Smart Delays: Instantly clear all smart delay actions associated with a bot user.
  • Remove All Scheduled Messages: Quickly delete all scheduled messages queued for a bot user.
These additions make it easier for you to reset or adjust bot activities in bulk, ensuring more flexible and precise management of user interactions.

Remove All Smart Delays and Scheduled Messages in Bot User API

Export Custom Event Data with Filter Limit

We've added a new capability to export custom event data when the filtered records are under 20,000. 

This enhancement allows for streamlined data extraction within manageable record limits, ensuring efficient handling of custom event exports for deeper analysis.

Exclude Unsubscribed Bot Users from Unanswered Filter

We've refined the Unanswered filter to better support live chat agents by excluding unsubscribed users. 

Now, if a user has replied "STOP" or unsubscribed as their last message, they will no longer appear in the default unanswered filter. 

This adjustment focuses the filter on users who actively require responses, helping agents prioritize conversations that truly need attention.

Add Option to show only email messages in live chat

We’ve added a new "Only Email Messages" toggle in the Live Chat view, allowing agents to filter conversations to display only email messages.

This feature is especially useful for agents who need to focus on email-based interactions, streamlining their view and enhancing workflow efficiency.

Add Option to show only email messages in live chat

Add Display Order to Partner topup options

We’ve introduced a Display Order setting in the Partner Topup Options, allowing you to define the order in which top-up options appear for your clients.

This feature provides greater control over the presentation of different currency and amount options, making it easier to prioritize specific top-up choices.

Arrange the options in a sequence that best suits your business needs for a smoother user experience.

Add Display Order to Partner topup options

Add Max bot users per minute setting in Broadcast

We’ve added a new setting in the Broadcast feature that allows users to control the Max Bot Users per Minute.

This setting lets you specify the rate limit for broadcasting messages, ensuring messages are sent to a defined number of users per minute.

By adjusting this rate, you can manage the flow of broadcast messages to avoid overloading the system and maintain optimal performance.

Add Max bot users per minute setting in Broadcast


Video Tutorial:
https://www.youtube.com/watch?v=lknKCcf5exQ

Add Navigate to step button in some system messages, such as add tag action, set user field action

We’ve added a Navigate to Step button to certain system messages, such as Add Tag Action and Set User Field Action.

This feature allows users to quickly jump to the relevant step in the flow, streamlining the process of troubleshooting and editing workflows.

It provides a more efficient way to track actions and make adjustments directly in the flow builder.

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Delete User Added to Audit Logs

We’ve enhanced the audit logging system by including a delete log entry specifically for audit logs when a bot user is deleted.

This update ensures that all deletions involving bot users, including their associated audio logs, are accurately tracked and recorded in the audit logs.

This provides a more comprehensive view of user actions and system changes, enhancing transparency and traceability.

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Set Custom Chart Titles in Ticket Chart View

We’ve added the ability to customize chart titles within the ticket chart view.

You can now set personalized titles for the Current Items Chart, New Items Chart, and Change Logs Chart, giving you more flexibility and clarity in how you present and organize your data.

This update allows users to tailor their chart views to better match their reporting needs, making it easier to understand ticket metrics at a glance.

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Allow to hide ticket list view based on user role

We’ve added a new setting that allows you to control the visibility of ticket lists based on user roles.

Admins can now hide the "All Items" view for specific roles, such as Live Chat Supervisor and Live Chat Agent, ensuring that only authorized users have access to this view.

This feature enhances privacy and allows better management of sensitive information within your team.

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Add "Powered By" Text in Chat Widget

We’ve added a new setting that allows users to customize the Powered By text in the chat widget.

You can now specify your own branding or message in the "Powered By" section of the widget, along with a customizable URL link.

This feature offers greater flexibility in representing your brand while using the chat widget.

Add "Powered By" Text in Chat Widget


Send Audio via URL in Question Node for WhatsApp Channels

We’ve added support for sending audio files in the Question Node when the input is an audio URL.

If you share an audio URL in the question node, it will be sent as an audio file to the user.

This feature works with both the Official WhatsApp Channel and the Custom WhatsApp API Channel. Supported audio formats include .aac, .amr, .mp3, .m4a, and .ogg (with OPUS codecs only).

The maximum file size supported is 16 MB.
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Collaborating Filter in Live Chat

We’ve introduced a new Collaborating filter in live chat for users with the Collaborators feature enabled.

This filter allows you to view conversations where you are a collaborator, in addition to conversations where you are the primary assigned agent.

Easily switch between conversations you’re assigned to and those you’re collaborating on, streamlining the management of multi-agent interactions.

P.S: You will need to enable the collaborators feature in your "Workspace Settings" first.

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Allow to filter Nodes by Node Item type

We’ve added a new functionality in the Flow Builder that allows users to filter nodes based on the Node Item Type.

With this feature, you can quickly narrow down your view to specific node types such as Start, Send Message, Question, Action, Condition, Split, Send Email, and Goto.

This improves navigation and makes managing complex flows much easier, allowing you to focus on specific actions or message types with just a few clicks.

Allow to filter Nodes by Node Item type



Allow to schedule whatsapp template message from live chat

We’ve added the ability to schedule WhatsApp template messages directly from live chat. 

Agents can now plan and set specific times for sending template messages to users, allowing for better timing and automation of follow-ups. 

This feature enhances customer communication by ensuring important messages are sent at the most appropriate moments, even when agents are not actively engaged.

Add Ticket Lists Share Code feature to allow create new list with share code in other workspace

We’ve introduced a new Share Code feature for Ticket Lists, enabling users to share ticket lists across multiple workspaces.

By generating a unique share code, users can create new lists in other workspaces effortlessly, streamlining collaboration and ensuring consistent list management across different teams or projects.

This feature enhances flexibility and coordination when managing tickets in multiple environments.

Share Ticket Lists Across Workspaces


Add system fields Lists and ListOption, this will return json with the defined list_code, field_code, option_code

We’ve introduced new system fields, Lists and ListOption, which allow users to retrieve JSON responses based on the defined list_code, field_code, and option_code.

These system fields simplify the process of working with lists and options in chatbot templates by returning relevant data in JSON format.

This feature enhances flexibility, enabling users to automate workflows more efficiently within the flow builder, using unique codes for better tracking and analytics.

JSON Response for List Options



Add System Fields - Lists & ListOption


Add List code, Field code, Option code for Ticket Lists

We’ve added List Code, Field Code, and Option Code fields for ticket lists.

This update lays a solid foundation for using list APIs/actions within the flow builder.

Because the codes are unique, users can now easily build ticketing systems into their chatbot templates for analytics, tracking, and support tickets.

These unique codes allow for greater flexibility and automation, enhancing workflow capabilities within bots.

Add Option Code in the Ticket Lists


Add List Code in the Tickets


Add Field Code in the Tickets



Check In Use for WhatsApp Template Messages

We’ve introduced a Check In Use option for WhatsApp template messages.

This feature allows users to easily track where a specific WhatsApp template message is being used in their bot, making it convenient to manage and update templates across different workflows.

With just a click, users can see all instances where the template is applied, streamlining template management and ensuring consistency.

Check Where WhatsApp Template Message Is Used in Your Bot

Use Default Values in WhatsApp Template Messages

We’ve added a Use Default Values option for sending WhatsApp message templates in both the message node and WhatsApp template notification actions.

This new feature allows users to quickly populate default values, saving time when building WhatsApp template messages into chatbot templates.

By automatically selecting variables, this feature simplifies the process, ensuring users can easily and efficiently integrate WhatsApp templates into their workflows without manually filling in each field.

Set Up Default Values for WhatsApp Template Messages


Use Default Values in WhatsApp Template Messages

Remove Google business message channel and deprecated Facebook group api

Google Business Message Channel Removed
The Google Business Message channel has been removed. Existing connections will no longer be supported, and users are encouraged to explore alternative channels.

Deprecated Facebook Group API
The Facebook Group API has been deprecated. It will no longer be supported in future updates, and any functionality dependent on this API will be discontinued.

Custom File Name for Document Headers in WhatsApp Templates

You can now set a custom file name when using a document as the header type in WhatsApp message templates. 

This feature enhances file organization and adds a personalized touch when sending documents, making the experience more efficient and tailored to your needs.

Set Default Values for WhatsApp Templates

You can now predefine default values for your WhatsApp message templates, making it easier and quicker to send template messages in live chat.

The predefined fields will automatically populate when sending a message, streamlining the process and saving you time.

Set Default Values for WhatsApp Templates

Add Assigned Agent to Ticket List Fields

The "Assigned Agent" field has been added as a system field in the Ticket List.

This feature makes it easier to track which agent is handling each ticket, improving visibility, accountability, and overall ticket management efficiency.

Add Assigned Agent to Ticket List Fields


Bulk Action for Flow Label Management

We’ve introduced Bulk Action for Flow Label Management!

Now, you can efficiently manage multiple sub-flows at once by adding or removing labels, moving them into folders, or even deleting them in bulk.

This update is designed to help you streamline your workflow management with greater ease.

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WhatsApp Template Editing Now Available

You can now edit WhatsApp message templates directly within UChat!

Previously, you could only create and sync templates, but with this update, you have the flexibility to make changes to existing templates as well, enhancing your control and customization for more dynamic communication.

WhatsApp Template Editing Now Available

Update CUF Display Options: Pin or Hide

We've enhanced the Custom User Fields (CUF) display options in live chat to make the interface more streamlined and focused.

You now have the ability to pin important fields to the main profile or hide irrelevant fields from live chat agents. This allows for a cleaner and more efficient live chat experience.

Update CUF Display Options: Pin or Hide


New JavaScript Library: Compromise

The Compromise (v14.14.0) JavaScript library has been added to the JavaScript Function feature.

This lightweight library is designed to handle natural language processing tasks, allowing you to easily parse, transform, and analyze text. Simplify your text management workflows with this powerful new tool!

New JavaScript Library - Compromise

Chart View for Ticket Add-on

The Ticket Add-on now features a Chart View! You can group tickets by status and visualize data in a chart layout.

This update allows for better tracking of ticket progress and enhanced workflow management. Additionally, you can apply filters to refine the data display, ensuring you focus on the most relevant information for your needs.

Chart View for Ticket Add-on

Enhanced Subscriber Reports in Flow Analytics

We’ve introduced detailed reports on subscribers, including conversation status, unassigned chats, unsubscribed users, and opt-in preferences (SMS or email).

Now you can track key performance indicators (KPIs) by source category to gain deeper insights. To access this feature, ensure that "Conversation Mode" is enabled in your workspace settings for comprehensive tracking and analysis.

Enhanced Subscriber Reports in Flow Analytics


Support for Evolution V2 API

Support for the Evolution V2 API has been added, allowing users to seamlessly configure WhatsApp by entering essential information such as WhatsApp Number, API Domain, API Key, and Instance Name.

This new integration provides a more streamlined and efficient method for managing WhatsApp connections within the platform.

Support for Evolution V2 API

Flow Labels for Sub-Flows

Introducing Flow Labels to enhance sub-flow management.

This feature allows users to easily add and assign labels with unique colors, improving the organization and categorization of sub-flows for better visual representation and workflow management.

With Flow Labels, you can quickly identify and filter sub-flows, making it easier to manage complex flows. The label creation option can be found within the Flow Builder, simplifying the process of assigning labels to your flows.

Flow Labels for Sub-Flows


Flow Labels for Sub-Flows

File Upload in Ticket Comments

You can now upload files when adding a comment to a ticket.

This feature enhances communication and collaboration by allowing you to attach relevant files or media directly within the comments section of a ticket.

File Upload in Ticket Comments

Add Name to Bot Triggers

You can assign names to your triggers in the automation tab.

This feature allows for better organization, as the trigger name will be visible in the trigger list, making it easier to identify and manage different automation rules within your workflows.

Add Name to Bot Triggers

Email Templates in Flow Contents

Email Templates in Flow Contents We've introduced the ability to manage Email Templates directly under the "Contents" tab in Flow Builder.

Email templates are shared across all bots within the workspace, making it easier to create, edit, and manage email templates in one place.

This update streamlines email communication and ensures consistency across different bots.



Partner Credit Logs and Workspace Enhancements

Feature: Export Partner Credit Logs
Partners can now export their credit logs to a CSV file for easier tracking and analysis.

New Search and Sort Options
Added more search fields and sorting options in the partner workspace tab, enabling partners to filter and organize workspace data more efficiently.

Partner Credit Logs and Workspace Enhancements

Partner Credit Logs and Workspace Enhancements

Partner Credit Logs and Workspace Enhancements

Export Ticket List to CSV

You can now export the ticket list to a CSV file directly from the dashboard.

This new functionality allows you to easily download and manage your ticket data for offline use or reporting purposes.

The export option is accessible through the export button located on the ticket list interface.

Export Ticket List to CSV


Disable Selected Lists for Live Chat Agent in Permission

Partners can now control access to specific ticket lists in the live chat agent settings using the user permission add-on.

This update allows you to disable selected lists, ensuring agents only see the lists they are authorized to access.

This feature is available exclusively for partners who have purchased the paid user permission add-on.

Disable Selected Lists for Live Chat Agent in Permission

Add "Create Bot User if Not Exist" Option in Send SMS Action and SMS Notification

We have introduced a new option to create bot users if they do not exist within the "Send SMS Action" and "SMS Notification" settings.

This feature allows for the automatic creation of bot users, streamlining communication and improving user tracking when sending SMS messages.

Add "Create Bot User if Not Exist" Option in Send SMS Action and SMS Notification

Add Search for Bot Users by Phone, Email, and User ID

This update allows you to easily find duplicate contacts by searching their phone number, email, or user ID through the Advanced Actions -> Bot User API.

You can now choose to search for these details at either the bot level or the workspace level.

This makes managing and identifying bot users more efficient and straightforward.

 
Add Search for Bot Users by Phone, Email, and User ID



Add Search for Bot Users by Phone, Email, and User ID



Feature: Add and Remove Labels in Bot User API

Now you can programmatically manage labels for bot users through the Bot User API Action.

New actions include the ability to list labels, check if a user has a specific label, add labels, remove labels, and remove all labels.

This allows more flexibility in managing user segmentation and interactions based on labels within your bot.

Add and Remove Labels in Bot User API

Feature: Field Prefix for System and Bot Fields

Added a prefix "S" for system fields and "B" for bot fields in the field selection dropdown.

This update makes it easier to distinguish between system and bot fields while building flows, improving overall usability and clarity.

Feature: Field Prefix for System and Bot Fields

Create and Use WhatsApp Limited Time Offer Template

  • You can now create a Limited-Time Offer template for your WhatsApp campaigns.
  • The template includes options for adding expiration dates, copy code buttons, and customizable headers, body text, and call-to-action buttons.

Add "WhatsApp Welcome Message" Trigger

You can now set up a WhatsApp Welcome Message trigger to greet users when they first interact with your WhatsApp bot.

The trigger includes optional bot user filters and a note field for better management and customization of the welcome experience.

Add "WhatsApp Welcome Message" Trigger

Show Active and Completed Bot Users Count for Sequences

  • You can now view detailed statistics for sequence messages, including how many users have completed the sequence and how many are still active in the sequence.
  • This update provides better insight into user engagement and helps track the progress of your sequence campaigns.

Feature: Add Status and Type Filters for Flow Triggers

If you have many triggers, and now you can filter by the trigger status(active or inactive) and also by the different type of triggers used. check the screenshot to find the new settings in the trigger.

Add "View Template" option in Sub Flow List Dropdown

If a sub flow was installed from a template, you will now see a "View Template" option in the sub flow list dropdown.

This allows you to quickly access and view the original template of the installed sub flow for easy reference and modifications.

Add "Forward to URL" for SendGrid Integration

We’ve added the ability to forward email events to your own Webhook URL with the SendGrid integration.

This allows you to receive a copy of all email events at the specified URL.

You can find this option in the SendGrid integration settings, allowing greater flexibility and control over email notifications.

Add "Forward to URL" for SendGrid Integration

Default Model for OpenAI Set to gpt-4o-mini

The default model for the OpenAI integration has been updated to gpt-4o-mini to support the latest release.

This model offers enhanced capabilities, making it faster and more efficient.

You can find this update in the OpenAI integration settings, under Create Chat Completion.

Default Model for OpenAI Set to gpt-4o-mini

Add Live Chat Setting to Hide System Messages from Agents

A new setting has been added to the Live Chat configuration allowing you to hide system debug messages from live chat agents and supervisors.

This feature helps keep the live chat window clean and focused by ensuring only relevant messages are visible to the team, improving the overall user experience.

You can toggle this option in Settings -> Live Chat under Live Chat Features.

Add Live Chat Setting to Hide System Messages from Agents


Added Timezone Options in Smart Delay

A new Timezone option has been added to the Smart Delay action. You now have the flexibility to choose which timezone to apply for your smart delay tasks:
  • Bot User Timezone
  • Workspace Timezone
  • Telemarketing Timezone (for SMS channel)
This ensures that your delays align with the appropriate time zones based on your bot's users, workspace location, or telemarketing regulations for SMS campaigns.

Added Timezone Options in Smart Delay


Integration API for Shopify, WooCommerce, OpenAI, and S3 Storage

Now you can manage the integration credentials for Shopify, WooCommerce, OpenAI, and S3 Storage directly through API endpoints, giving you flexibility and control over your integrations.
Features:
  • Shopify Integration: Set up, get, and delete Shopify credentials using API.
  • WooCommerce Integration: Manage WooCommerce credentials through API actions.
  • OpenAI Integration: Integrate OpenAI API directly using our endpoints for seamless operations.
  • S3 Storage Integration: Set up and manage your S3 storage credentials via API endpoints.
Where to Find It: Access these APIs through the Integration section of the UChat API documentation.

ntegration API for Shopify, WooCommerce, OpenAI, and S3 Storage


Add Postcode to user system field

We’ve introduced a new Postcode field to the User System Fields. This allows you to capture and store postal code information for bot users in your workspace.
How to Use:
  • You can access the Postcode field through the User System Fields in your bot settings.
  • This field can be used for personalizing automations, filters, or targeting users based on their location.

Update Partner Dashboard Addon with 3 new cards, whatsnew, error logs, audit logs, default is hidden.

We’ve added 3 new cards to the Partner Dashboard Addon for UChat partners:

- What's New
- Error Logs
- Audit Logs

Default Status: These cards are hidden by default but can be shown or hidden as per your preference.

This feature is available only through the "Dashboard" paid add-on. UChat partners can customize their dashboard by adding these cards to provide better insights into the platform's activities and system updates.

How to Access:

Navigate to the Partner Dashboard Settings.
Choose which cards to show or hide for your custom dashboard experience.

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Add Hide icon - user tags, Hide icon - labels from live chat in live chat features

Add sorting and export to csv for partner manage workspaces from Whitelabel settings

We're introducing new functionality for UChat partners in Whitelabel Settings:

Sorting: Easily sort workspaces to streamline management and find information quickly.
Export to CSV: Use the new export button to download workspace data as a CSV file, simplifying data analysis and record-keeping.

These updates empower you to efficiently manage workspaces and optimize your workflow. Enjoy enhanced control and flexibility with these new features!

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Add option in live chat features, Prepend Agent name to the message sent by agent, whatsapp channel only

We've added a new option in Live Chat Features: Prepend Agent Name to Messages for the WhatsApp channel.

This feature allows you to automatically add the agent's name to the beginning of messages they send, enhancing clarity and personalization in your communications.

Activate this setting to improve message transparency and provide a more personalized experience to your WhatsApp users.

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Add bot_created and bot_deleted events to partner webhook

We're introducing two new events to the Partner Webhook: bot_created and bot_deleted.

These events notify you whenever a customer creates or deletes a chatbot across different channels.

Utilize these notifications to set up tailored onboarding processes for each channel, ensuring a seamless and efficient customer experience.

Enhance your management capabilities by integrating these events into your workflow today!

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Refined Read Receipts for Assigned Agents in Live Chat


We've refined the way read receipts are managed in Live Chat:


The last_agent_read_at timestamp will now only be updated if the conversation is assigned to a specific agent, and that assigned agent views the messages.


This change ensures that read statuses accurately reflect the engagement of assigned agents, enhancing accountability and precision in chat management.


Leverage this update to improve team coordination and response accuracy!

when any agent view the chat messages in live chat, the last_agent_read_at will get updated and mark as read


We've implemented a new feature in the Live Chat system:


When any agent views a chat message, the last_agent_read_at timestamp is automatically updated, marking the conversation as read.


This ensures that your team has real-time visibility into message status, enabling more efficient communication and response tracking.


Benefit from improved accountability and streamlined chat management with this enhancement!

Add Name to keyword and facebook comment keyword

We're updating our keyword system to include a Name field for both keyword triggers and Facebook comment keywords.

This addition allows you to label and organize your keywords more effectively, improving manageability and clarity.

Streamline your keyword strategies by easily identifying and categorizing each keyword trigger with a specific name.

Take advantage of this update to optimize your keyword management workflows!

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Update OpenAI to support Assistants V2 and Vector store

We're excited to announce support for OpenAI's Assistants V2 and the new Vector Store feature.

Assistants V2: Now available for selection, this update enhances your AI interactions by providing more advanced and flexible assistant capabilities.

Vector Store: Easily manage and organize your vector files through the new Vector Store tab, streamlining your data management processes.

These updates are designed to elevate your AI integrations and improve overall functionality. Explore these enhancements to optimize your workflow!

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Update on parnter/clients api, to include client owned workspaces in the results

We've enhanced the /partner/clients API endpoint, a feature exclusive to UChat partners.

Now, when you call this endpoint, you'll receive a comprehensive list of all workspaces owned by each client in the response.

This improvement provides a more complete view of your client structures, facilitating better management and support.

Explore these expanded capabilities to enhance your workflow efficiency!

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Add Closing Note in condition and display closing note in user profile

We're excited to announce new functionality for managing conversations:

You can now add "Closing Notes" as a condition in workflows, enabling more targeted follow-up actions.

Additionally, closing notes are now displayed in the user profile, providing clearer insights and historical context for each interaction. This feature helps streamline support and optimize user engagement strategies.

Take advantage of these improvements for deeper conversation management and user understanding!

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Add Closing note category as filter for Conversation is Done trigger

We’ve introduced a new feature in the "Conversation is Done" trigger:

A Closing Note category filter. This allows you to categorize and filter conversations based on specific closure notes, adding a layer of organization and insight.

Easily save context such as category, summary, and attachments to user fields, ensuring comprehensive documentation and follow-up.

Leverage this feature to streamline conversation management and improve analytics!

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Add Combot V2 Api which allow to use WA flows

A new integration using the Combot V2 API has been added, allowing users to create and manage WhatsApp flows directly.
  • WhatsApp Flows: You can now create, manage, and sync WhatsApp flows easily through the Contents section.
  • The API enables smoother automation and enhanced flow management.

Update UI to allow toggle live chat user profile panel

We’ve updated the live chat UI with a new toggle option for the user profile panel.

This allows users to maximize space in the live chat window, offering a cleaner and more efficient workspace.

Easily switch the user profile panel on or off to suit your preferences and workflow needs.

New Toggle Feature for Expanded Live Chat Workspace

Remove Beta from Whatsapp Flow as no bug reported

The WhatsApp Flow feature has now moved out of beta, as no bugs were reported. 

This means the feature is now fully available and stable for all users. 

You can now confidently utilize WhatsApp Flow without the beta tag for smoother automation and communication flows.

Add agent segments for Search Bot Users in workspace live chat

Partner Update: With the paid global contacts add-on activated, UChat partners can now easily create segments using system user custom fields. You can save these segments as either public or private:
  • Public segments are available to all workspace members.
  • Private segments are only visible to the creator.
Only the admin or owner of the workspace can create public segments, giving you more control over user management and segmentation.

Segment


Create public or private segment

Update bot users table to allow change the displayed columns order by drag and drop

New Feature: The Bot Users table now supports reordering displayed columns via drag and drop.

This makes it easier to customize and sort the table according to your preferences, allowing for a more personalized view of your data.

Drag & Drop

Update api to allow get chat messages by user_ns or user_id, was by user_ns only

API Update: The GET /subscriber/chat-messages API now allows fetching chat messages using either user_ns or user_id.

Previously, it only supported queries by user_ns. This update provides more flexibility in retrieving subscriber chat messages.

Updated Get Chat Message API


Deprecate login user timezone

We have deprecated the user timezone as it was confusing to users when it comes to different time displays in the chatbot. Now by default the workspace timezone is uphold
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