• Manage Team

• Centralized AI prompt management for all bots in a workspace.
• Easily create, edit, and activate/deactivate prompts.
• Enhance live chat interactions by providing AI-generated responses based on predefined prompts.

1. Go to AI Prompts under AI & Automation.
2. Click on “+ AI Prompt” to create a new prompt.
3. Define the prompt name and content (e.g., summarize text, generate a reply, analyze sentiment).
4. Use the prompt in live chat or integrate it into automation flows.

• Summarization: Automatically generate concise summaries of user messages.
• AI-powered replies: Provide AI-driven responses to common user queries.
• Lead qualification: Analyze user responses and categorize them based on AI analysis.

💡 AI Prompts bring automation and intelligence to live chat interactions! Try it out today.

• Location: Navigate to Settings → Live Chat → Live Chat Features to enable this option.
• Functionality:
  • When enabled, chat messages will remain visible even after the status changes.
  • Chats will only disappear after a page refresh or reload, preventing them from being instantly removed.

• Allows agents to review chat history even after a status update.
• Prevents accidental loss of context when handling multiple conversations.
• Enhances workflow efficiency and chat management.

Enable this feature today to improve chat handling and ensure a seamless user experience! 🚀

• Added a Usage and Limit Display feature on the Inbound Webhook page, showing the number of webhook requests used out of the daily limit.

• Provides real-time visibility into webhook usage to help users manage their limits effectively.
• Enables better planning and monitoring of inbound webhook requests for uninterrupted functionality.

New Filtering Options:

1. Message Type:
   
   
   • Filter messages by their type, including:
     • Image
     • Video
     • Email
     • Audio
     • File
     • Text
2. Sent By:
   
   
   • Filter messages based on the sender:
     • User
     • Agent
     • Bot

• Easily locate specific types of messages within a conversation.
• Focus on messages from a particular source (e.g., user-generated or bot replies).
• Streamline live chat management for better customer support.

• Custom Trial Periods: Partners can now set a specific trial duration (in days) for newly created workspaces.
• Parameter Integration: Include the trial_days key in the request body when calling the API.
• Default Behavior: If trial_days is not provided, the system will fall back to the default trial duration.

{
  "name": "string",
  "email": "string",
  "password": "string",
  "team_name": "string",
  "require_email_verification": "yes",
  "template_ns": "string",
  "trial_days": 14
}

• Key Features:
  • Add links, images, and rich text formatting with Markdown.
  • Syntax highlighting for code blocks and inline code.
  • Preview changes in real-time while editing.

• Default Timezone: Set a default timezone for newly created workspaces, ensuring uniformity across accounts.
• Default Country Code: Define a default country code prefix for phone numbers when creating new bot users, streamlining data entry and consistency.

• in: The last message was received from the user.
• out: The last message was sent to the user by the bot.
• agent: The last message was sent by a live chat agent.

• Remove All Smart Delays: Instantly clear all smart delay actions associated with a bot user.
• Remove All Scheduled Messages: Quickly delete all scheduled messages queued for a bot user.

These additions make it easier for you to reset or adjust bot activities in bulk, ensuring more flexible and precise management of user interactions.

• You can now create a Limited-Time Offer template for your WhatsApp campaigns.
• The template includes options for adding expiration dates, copy code buttons, and customizable headers, body text, and call-to-action buttons.

• You can now view detailed statistics for sequence messages, including how many users have completed the sequence and how many are still active in the sequence.
• This update provides better insight into user engagement and helps track the progress of your sequence campaigns.

• Bot User Timezone
• Workspace Timezone
• Telemarketing Timezone (for SMS channel)

This ensures that your delays align with the appropriate time zones based on your bot's users, workspace location, or telemarketing regulations for SMS campaigns.

• Shopify Integration: Set up, get, and delete Shopify credentials using API.
• WooCommerce Integration: Manage WooCommerce credentials through API actions.
• OpenAI Integration: Integrate OpenAI API directly using our endpoints for seamless operations.
• S3 Storage Integration: Set up and manage your S3 storage credentials via API endpoints.

Where to Find It: Access these APIs through the Integration section of the UChat API documentation.

• You can access the Postcode field through the User System Fields in your bot settings.
• This field can be used for personalizing automations, filters, or targeting users based on their location.

• WhatsApp Flows: You can now create, manage, and sync WhatsApp flows easily through the Contents section.
• The API enables smoother automation and enhanced flow management.

• Public segments are available to all workspace members.
• Private segments are only visible to the creator.

Only the admin or owner of the workspace can create public segments, giving you more control over user management and segmentation.