Improved Updated
8 months ago

Add Closing Note in condition and display closing note in user profile

We're excited to announce new functionality for managing conversations:

You can now add "Closing Notes" as a condition in workflows, enabling more targeted follow-up actions.

Additionally, closing notes are now displayed in the user profile, providing clearer insights and historical context for each interaction. This feature helps streamline support and optimize user engagement strategies.

Take advantage of these improvements for deeper conversation management and user understanding!

Enhanced User Profiles with Closing Notes 1.jpg 105.45 KB


Enhanced User Profiles with Closing Notes.jpg 86.63 KB