when any agent view the chat messages in live chat, the last_agent_read_at will get updated and mark as read

We've implemented a new feature in the Live Chat system:

When any agent views a chat message, the last_agent_read_at timestamp is automatically updated, marking the conversation as read.

This ensures that your team has real-time visibility into message status, enabling more efficient communication and response tracking.

Benefit from improved accountability and streamlined chat management with this enhancement!