Switch Bot/Flow Feature available in All channels now!
Yesterday we added a new feature about switching bot/flow between different phone numbers in WhatsApp, SMS and Voice.
The feature is now available for all channels! But there is a difference to mention:
WhatsApp, SMS and Voice channel are using users' phone numbers for user_id (user identification), so there is no conflict when you switch a bunch of users from an old number to another phone number.
However, channels like Facebook are using user_id to identify users and each user_id is unique only under this page, it's not unique in the whole Facebook. If the user is switched from one Facebook page to another Facebook page carrying the old page user_id, conflicts might appear.
Therefore, all bot users will be removed to avoid conflicts.
when you unlink a bot (not in WhatsApp, SMS or Voice), your bot users are kept in the flow.
when you link a bot (not in WhatsApp, SMS or Voice), all bot users in the flow are removed.
Switch Bot/Flow between Phone Numbers (WhatsApp, SMS & Voice)
Before the update, if you need to move a flow from no/one number to another, you will need to publish the old flow to be a template then install it to the new numbers. In that way, bot users in the old flow are not moved to the new number. Only the flow is moved.
Now you can easily switch flow between numbers, all bot users are moved together with the flow and settings.
Simply, click on the unlink button to disconnect the flow with the number and click on link button, then choose a standalone flow to link the flow with the number:
We add a new way for you to auto cleanup bot users. You can cleanup bot user when reached bot user limit or time interval.
For example, set up the cleanup to 90 days and the bot will automatically remove users who haven't interacted with your bot over 90 days.
These cleanup conditions are checked once per day, not in real-time.
Alternatively, for more customized cleanup conditions, we suggest you use a datetime based trigger to do a regular check and in the workflow, setup your own condition like only clean guest user or user without contact information, etc.