This allows Partners to provide a Single Sign-On feature for their clients in case they want to provide the same type of login to users of their platforms and UChat at the same time. No more separate logins for this.
Full documentation on this can be found here: https://uchat-com-au.atlassian.net/wiki/spaces/UKB/pages/758939741/White+label+Single+Sign-On+with+JWT?fbclid=IwAR1K71fdbmoI5UjftedAU02l9IdBtcPR7XsiB8CJBm_j7gKjntlbxBSAU34
This is the update only available to UChat partners.
You can find the settings, by going to your UChat main workspace, and then go to "white label settings", and then "partner settings" and then go to "Custom add-on", and then you can purchase this addon.
A new feature inside chatbot settings has been added to input your own custom url.
This will allow you to directly access for example your own crm inside of livechat to update data inside. Great for live chat agents to manage a crm not integrated into UChat.
At the request of quite a few users we added a new filter to be used in the conditions. This will allow you to filter the bot users by assigned agent id.
Support of Sendgrid Category in email and notifications
We have added the ability to add the category of the type of email sent if you select your Sendgrid account using the email node as well as the email notification .
Sometimes the return payload on GHL actions contain too many characters to be saved properly so we now added the ability to remove certain keys you do not need to only be left with the information you like to store
Making function flows editable on templates even on none editable templates
We have added the ability to allow users to edit the function flows from templates when user disabled auto update or even when the template is set to none editable.
this is used to allow the installed bot to modify some contents, such as whatsapp template message. So the template creator can move all the whatsapp template messages to function flow to allow user change it after install. and all other subflows can still be protected and auto updated. But if the sub flow template is not viewable, then even the user disabled the auto update feature from function flow, it will still be not viewable.
We have integrated OpenAI Assistant actions under the integration section of your chatbot flow builder . Also you will be able to create and update assistants and files under the integration section of your UChat Dashboard:
This addon will allow you to set permissions per workspace member. . Determine exactly which permissions each member gets and get more control. You will be able to see a more complete overview in this video tutorial
In the past we needed to have a workaround to provide a text and button combination since the official endpoint was not there. The downside was the character limit was that of a card. This is no longer needed and we are now able to send text with regular buttons to the users
We have added the ability to pin custom fields of your preference directly into the live chat conversation with your bot users . This allows you to see the most important custom fields directly inside the conversation
Partner update: more control of your plans features
We have added more control on the number of features you want to include into your pricing plans . We have added the my contents sections, boards, contents- custom events, tools- multiple languages, tools- custom reports and tools -inbound webhooks as additional features to include or exclude from your pricing plans
Partners requested the ability to hide the bot, members and bot users from the pricing plans as they create separate plans inside of their own billing software like Stripe.
Notify user when WhatsApp Cloud token is about to expire
We have added a new feature where you will be notified 5 days in advanced when a WhatsApp cloud token is about to expire. We will send you an email to give you enough time to act and prevent any disruptions in your chatbot automations
This new update allows you to check where your specific actions are used inside your flows. We have implemented this check for custom event, menu, otn topic, persona, sequence
Previously we sent the export file of bot users by email. Because some users reported the email took very long or did not receive it at all we have now added an additional section under the tool section in your chatbot menu. .
After pressing the all export button on the bot users overview you will automatically get redirected to this section to download your file.
Keep in mind that any generated file will be saved for a total of 7 days, so make sure you have downloaded it before that time
Expired for each buttons now trigger default reply
We have now added the ability to trigger a default reply on expired for each buttons. this allows it that whenever a user interacts several days later you can still send them to the next follow up question based on those button clicks
In order to provide an allround solution where your team can communicate not only with your customers we now bring you a new feature that allows your team to communicate directly inside of UChat.
No need anymore to go back and forth to platforms like Slack. you can now do the exact same inside of UChat and keep everything very handy together
We have added a new integration with Mapbox . Similar to Google Map you will be able to have access to location based actions inside your flow builder. Go to flow builder -› action node -› integrations -› Map box and you will see the following actions .
You are now able to use a new section in the e-commerce settings called "locations". . With this feature, you are able to set up your store location and use the e-commerce api to find the nearest locations according to the user location
We have added a new permission role you can use when you would like to invite your team members inside your workspace.
It is called Live chat supervisor. This is similar to live chat agent, but can see analytics and always be able to see all conversations and reassign agents.
add Signup Email verification switch in partner settings
We have added the feature inside your partner settings to enable or disable Signup Email Verification. This will allow you to set up an extra layer of security to only allow valid email addresses during signups.
You can find this feature by going to your whitelabel settings -› Partner settings
auto-embed the video player if the content contains youtube, vimeo and loom url
We have added a new feature where whenever you share YouTube, Vimeo, and or Loom links these will automatically auto-embed inside the chat conversation in our Webchat channel.
This will improve the user experience and at the same time allow you to keep the user inside the chat at all times
We have added the new live chat agent operator "GHL" to your chatbot live chat settings. This can be used to forward your live chat support to GHL/Airchatty whenever the bot is paused. Do note you need to have CRM V2 integration connected
We have added an easy way for you to reply to any email you receive in your live chat inbox. Just press the dropdown on the email received and click reply
We pushed the new SSO feature live to all accounts
. Link to the video overview: https://youtu.be/sM92YlTQFq0 Link to documentation: https://uchat-com-au.atlassian.net/wiki/spaces/UKB/pages/714539009/Single+Sign-On+SSO
Allow to use Custom Sender ID in Send SMS and SMS notification action
We have added the feature you can now add in your own Custom Sender ID inside the send sms and sms notification actions if your connected provider supports it
Improved feature: allow to select style (full page, embed, popup..) for ref url widget for web channel
We have added the option to choose how you would like to open the webchat widget under the ref url settings, giving you more freedom to select your preferred option .
Allow partner Admin to edit clients workspace bots
We have now extended the ability for Partner admins to not only log in and view the client workspace but also make edits on them to resolve issues, explain features, and so on
With this new template type you will be able to let users verify their account by copy and pasting generated login codes from a sent message template .
new option "User Profile - Language" for set language action
We have added a more dynamic way of setting the language of the Chatbot. Instead of a pre-set dropdown, you can now directly set the access by using the user profile language instead
. Under the value section, you can then use the user profile system field and select the language dynamically
We have added an additional section inside the SMS channel Telemarketing hours called Telemarketing Timezone . By default the system will use the user timezone but if it is unable to find it then will revert to the workspace timezone instead.
But you might want to set up another timezone altogether and that is now easily done with the release of this feature
We have completely rebuilt the intent system and provided it in a well-deserved place in the chatbot automation section
. complete video walkthrough can be seen at: https://youtu.be/YHHG3-COwoI Our documentation: https://uchat-com-au.atlassian.net/wiki/spaces/UKB/pages/709820429/OpenAI+Intent+Detection
We have released the much-requested master template feature which has an auto-update feature to update all installed templates when changes are being made to the master template
We have added a new endpoint where you can now set multiple custom fields by name which will reduce the number of API request needed to update multiple custom fields
We have added a new storage option under the integration section called S3 storage. it is working with AWS S3, backblaze, digital ocean and all s3 compatible cloud storage
Webchat update: collect user ip, country, region, city, browser, platform, device type, referrer, landing page
We have added several data points to be collected from users by webchat: collect user ip, country, region, city, browser, platform, device type, referrer, landing page
You can access these inside the flow builder under the user system field; webchat user data
We have added the button "Try Generate by AI" to the JS node. Generate JS by AI
This will only work if you have your OpenAI account connected under your workspace integrations. Once done you can give a prompt and see the code being automatically added to the code block;
We have added a new trigger under the automation section that allows you to also trigger automations whenever a person shares one of your regular Instagram posts
With the arrival of ChatGPT we also introduced the AI live chat asisstant. AI assistant
With this new feature you can get suggestions from ChatGPT about what your next reply could be. Very useful if users are asking about topics outside of the business setting
1. Select how many days of free trial they can offer
2. Offer free trial for new user or every new created workspaces.
More details here: https://uchat-com-au.atlassian.net/wiki/spaces/UKB/pages/688881665/Partner+free+trial+option https://www.youtube.com/watch?v=2ySxPEzWJ-Q
With this update, UChat partners will be able to access all the customer's workspace under their custom domain to offer support.
More details here: https://uchat-com-au.atlassian.net/wiki/spaces/UKB/pages/687472641/God+mode+for+UChat+Partners https://www.youtube.com/watch?v=C9t7MffVqHc
You can connect your Stripe subscription products with your paid plan, UChat will automate the purchase and cancellation.
More details here: https://www.youtube.com/watch?v=Fq4E0TIISl0 https://uchat-com-au.atlassian.net/wiki/spaces/UKB/pages/687800321/Stripe+Billing+automation
- Create user/new workspace - Upgrade/downgrade the user's workspace to your own pricing plan - Add/remove addon - Enable/disable auto-renew - Set up webhook to listen to the below events in your custom domain
Add GMB Name and GMB Place Id system field to GMB Bot
Add GMB Name and GMB Place Id system field to GMB Bot, if you have business in multiple locations, you can use this in the condition of the flow. Image 2022-07-21 at 10.12.03 pm.jpg228.92 KB
Send WhatsApp & Telegram Notification in the Action Step!!
This is an update about Action Step - Notification.
Before the update, you are able to send SMS, Voice, Email and Slack Notifications.
Now you can also send WhatsApp and Telegram notifications!!
In an action step, select "Notification":
https://i.imgur.com/suLMYaz.png
WhatsApp Notification:
Select a sender from the "From Phone Number" list. A valid sender must have a WhatsApp bot connected to it in the same workspace.
Besides, the receiver must be an existing bot user in the WhatsApp bot, plus, within the 24 hours window. Otherwise, the action fails.
https://i.imgur.com/Ea3kEan.png
Telegram Notification:
The same applies to Telegram notification. You must have a Telegram chatbot in the same workspace to send out a Telegram notification. And the receiver must be an existing bot user.
You can search a receiver in the Telegram bot by their Telegram User Id, User Ns, Email or Phone Number.
Switch Bot/Flow Feature available in All channels now!
Yesterday we added a new feature about switching bot/flow between different phone numbers in WhatsApp, SMS and Voice.
The feature is now available for all channels! But there is a difference to mention:
WhatsApp, SMS and Voice channel are using users' phone numbers for user_id (user identification), so there is no conflict when you switch a bunch of users from an old number to another phone number.
However, channels like Facebook are using user_id to identify users and each user_id is unique only under this page, it's not unique in the whole Facebook. If the user is switched from one Facebook page to another Facebook page carrying the old page user_id, conflicts might appear.
Therefore, all bot users will be removed to avoid conflicts.
UNLINK:
when you unlink a bot (not in WhatsApp, SMS or Voice), your bot users are kept in the flow.
LINK:
when you link a bot (not in WhatsApp, SMS or Voice), all bot users in the flow are removed.
Switch Bot/Flow between Phone Numbers (WhatsApp, SMS & Voice)
Before the update, if you need to move a flow from no/one number to another, you will need to publish the old flow to be a template then install it to the new numbers. In that way, bot users in the old flow are not moved to the new number. Only the flow is moved.
Now you can easily switch flow between numbers, all bot users are moved together with the flow and settings.
Simply, click on the unlink button to disconnect the flow with the number and click on link button, then choose a standalone flow to link the flow with the number:
Before the update, there are NOW, TODAY system fields that refer to the current time/date of the users (if they have a timezone in their profile, otherwise based on workspace's timezone).
Now a new system field is added called BOT_CURRENT_TIME. This one is the current time based on the workspace's timezone.
We add a new way for you to auto cleanup bot users. You can cleanup bot user when reached bot user limit or time interval.
For example, set up the cleanup to 90 days and the bot will automatically remove users who haven't interacted with your bot over 90 days.
These cleanup conditions are checked once per day, not in real-time.
Alternatively, for more customized cleanup conditions, we suggest you use a datetime based trigger to do a regular check and in the workflow, setup your own condition like only clean guest user or user without contact information, etc.
Human agent Tag added for Facebook Messenger Channel
Now with the new tag added, you can reach out to customer within 7 days window. Don't abuse it, you need to comply with Facebook messenger policy, other you might put your page at risk.
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