New Action Added: Clear All Custom User Fields


This is an update about Action Step.

We add a new action called "Clear All Custom User Fields". This step helps you clear the values from all custom user fields in one action.

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BOT_CURRENT_TIME system field added


This is an update about the system field.

Before the update, there are NOW, TODAY system fields that refer to the current time/date of the users (if they have a timezone in their profile, otherwise based on workspace's timezone).

Now a new system field is added called BOT_CURRENT_TIME. This one is the current time based on the workspace's timezone.

API Added: Get Order by Order ID & Get Orders by User Ns


This is an update about UChat APIs.

2 new APIs added about order:

Get Orders by User Ns:
https://www.uchat.com.au/api#/Ecommerce/Orders

Get Order by Order ID:
https://www.uchat.com.au/api#/Ecommerce/OrderGetInfo

Auto cleanup bot users based on time interval


This is an update about bot settings.

We add a new way for you to auto cleanup bot users. You can cleanup bot user when reached bot user limit or time interval.

For example, set up the cleanup to 90 days and the bot will automatically remove users who haven't interacted with your bot over 90 days.

These cleanup conditions are checked once per day, not in real-time.

Alternatively, for more customized cleanup conditions, we suggest you use a datetime based trigger to do a regular check and in the workflow, setup your own condition like only clean guest user or user without contact information, etc.


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Hide channel or limits bots in channels

You can now hide channel or limited the bots can be built in particular channel.

You can find the settings in your dashboard, "workspace settings" and then "channels"

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Delete Bot User in Action Step or Setup Bot User limit

Hello guys,

You can now clear bot users automatically!

1. Flow Builder - Action Step - Basic Actions - Delete Bot User
2. Settings - General - Bot User Limit

Kindly check this tutorial: https://youtu.be/izVqpPbRf24

Stop/Recover Bot Automation in Facebook Inbox

For the Facebook Messenger chatbot, you can now stop/recover bot automation without accessing UChat.

By simply
1. move the user to "done"
2. move the user to "main"
in your Facebook Business Suit (web or phone) inbox.

Kindly check this tutorial: https://www.youtube.com/watch?v=Gyyxl8oFuJk

User Menu available in Telegram Chatbot

You can now see "User Menus" section added in:

Telegram flow - Contents - User Menus

Beside, use "Set User Menu" to switch from one menu to another:

Action Step - Advanced Actions - Set User Menu

Please check on this tutorial for how to use it. https://www.youtube.com/watch?v=BlsJG9msZHQ

Mini app 2.0 beta introduced

With mini app 2.0, you can build your mini app integration with third party visually and no coding required.

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Reply all Facebook & Instagram post comments are supported

New condition of " If comments is anything" is added to Facebook & Instagram comments growth tool.

As per screenshot below, now you can set up automation to reply to all comments.

VideoSDK Integrate with UChat

Now you can initiate video calls right inside of all the channel UChat support

WhatsApp Messenger Templates supported

You can find the template section in the WhatsApp Channel, Content Tag. 

Sync the template from your BSP provider, and use the template in send message module.

Human agent Tag added for Facebook Messenger Channel

Now with the new tag added, you can reach out to customer within 7 days window. Don't abuse it, you need to comply with Facebook messenger policy, other you might put your page at risk.

Facebook Ads Payload Support

With this updates, now you can connect chatbot flows with your Facebook Ads Manager. 

Also you can pass the UTM parameters right into your chatbot. 

You can also see the analytics of the ads performance in UChat.

Video tutorials:
https://www.youtube.com/watch?v=DGq3RtEjFYg

Google Analytics Integration

Now you can install Google Analytics mini app. 

With our Google Analytics Integration, you can pass the conversion event to your Google Analytics property. 

Also you can pass extra UTM parameters to your Google Analytics. 


Email Templates

Now we allow you to create email templates with a simple, powerful email builder. 

The templates can be used across all the channels in the workspace. 

You can insert custom variable in the email content. 

Telegram Support Markdown & HTML

Telegram message support "Parse mode", MarkdownV2 , Markdown ,HTML.

MarkdownV2 may not work if the message or content of user field contains some special characters. If only simple markdown required, then use Markdown

Inbound Webhook Introduced

With inbound webhook, now you can connect your chatbot automation with 3rd party applications, CRMs directly.

Live demo:
https://www.youtube.com/watch?v=L5WxUm1TehU&t=1s