This allows Partners to provide a Single Sign-On feature for their clients in case they want to provide the same type of login to users of their platforms and UChat at the same time. No more separate logins for this.

Full documentation on this can be found here:


We have added new option inside the chatbot settings regarding what can be used and sent when the conversation is paused.

  1. Only messages from agents can be sent
  2. Messages from agent, trigger and smart delay will be sent

This allows for more flexibility

You can find the settings, in the settings -> general -> Pause bot automation option

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Partner Add-on: Global Search for bot user across workspace

This new update and addon allows you to search bot users from all bots

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This is the update only available to UChat partners.

You can find the settings, by going to your UChat main workspace, and then go to "white label settings", and then "partner settings" and then go to "Custom add-on", and then you can purchase this addon.

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More info can be found in this video:

Add Custom Bot User URL for Live Chat

A new feature inside chatbot settings has been added to input your own custom url.

This will allow you to directly access for example your own crm inside of livechat to update data inside.
Great for live chat agents to manage a crm not integrated into UChat.

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Add Assigned Agent Filter

At the request of quite a few users we added a new filter to be used in the conditions. This will allow you to filter the bot users by assigned agent id.

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add TopupPoints and DeductPoints in partner api

We have added two new actions. Top up Points and Deduct points in our partner API


List chat messages under bot user api action

We have added the ability to fetch the chat messages by using the bot user api action


this allows you to create nice transcripts by using one of the 3 formats we provide

Support of Sendgrid Category in email and notifications

We have added the ability to add the category of the type of email sent if you select your Sendgrid account using the email node as well as the email notification

WhatsApp flows goes into beta

We have added the new feature WhatsApp Flow into beta. it can now be used for anyone who uses the WhatsApp cloud API integration


Keys to remove for ghl v2 api

Sometimes the return payload on GHL actions contain too many characters to be saved properly so we now added the ability to remove certain keys you do not need to only be left with the information you like to store


Debug Text type messages

We have added the ability to add debug texts on text-type nodes

Making function flows editable on templates even on none editable templates

We have added the ability to allow users to edit the function flows from templates when user disabled auto update or even when the template is set to none editable. 

this is used to allow the installed bot to modify some contents, such as whatsapp template message. So the template creator can move all the whatsapp template messages to function flow to allow user change it after install. and all other subflows can still be protected and auto updated. But if the sub flow template is not viewable, then even the user disabled the auto update feature from function flow, it will still be not viewable.

OpenAI Assistant is now supported

We have integrated OpenAI Assistant actions under the integration section of your chatbot flow builder

Also you will be able to create and update assistants and files under the integration section of your UChat Dashboard:


New language added

We added a new language: Kurdish


Agent Group Online Only option

When creating or editing an agent group you are now able to only allow assigning to happen if an agent in that group is online


this will prevent assigning to live chat agents who are offline and prevent tickets from not being picked up properly

Partner Paid Addon

This addon will allow you to set permissions per workspace member.

Determine exactly which permissions each member gets and get more control. You will be able to see a more complete overview in this video tutorial

WhatsApp Catalog Message

Similar to single product message

Feature: allow country, region, city to be updated in set custom field

We now added the ability to set the values for the following system fields using the set variables: 
  • Country
  • Region
  • City

WhatsApp Cloud now supports message with button url type

The WhatsApp channels now provide the support of messages with website type buttons without the need for sending message templates.


This is now supported for WhatsApp Cloud API as well as


Instagram channel now supports button support

In the past we needed to have a workaround to provide a text and button combination since the official endpoint was not there. The downside was the character limit was that of a card. This is no longer needed and we are now able to send text with regular buttons to the users

New Feature: Rate limiter

We added a new feature called "Rate Limit Attempt"

consider this action as a condition check, if too many attempts, then it will skip the following actions, if allowed, it will continue as normal


This can be used for a bunch of use cases like: 
  • Notification attempts per time interval
  • retries on external requests
  • limit the number of users going through a certain section of a flow

Boards update: Search option enabled

We have added a search option inside the boards section to allow you to quickly find any user on your board and inside any column

This will be useful if you have a lot of users on your boards where you need to search through

New API endpoint added: Send broadcast by tag

We have added a new endpoint to allow you to send broadcasts to users by tag ns id

Pin custom fields in live chat

We have added the ability to pin custom fields of your preference directly into the live chat conversation with your bot users

This allows you to see the most important custom fields directly inside the conversation


this way you will be able to see important information that you saved like order information, account info, and more

Partner update: more control of your plans features

We have added more control on the number of features you want to include into your pricing plans

We have added the my contents sections, boards, contents- custom events, tools- multiple languages, tools- custom reports and tools -inbound webhooks as additional features to include or exclude from your pricing plans

New API endpoint added: Broadcast by segment

This new endpoint allows you to broadcast to bot users based on the segment they are in


New API endpoint added: list flow segment

This new endpoint will allow you to retrieve all segments inside of a chatbot


Partner update: Hide pricing plan features

Partners requested the ability to hide the bot, members and bot users from the pricing plans as they create separate plans inside of their own billing software like Stripe.


New Live chat setting: Only show agent assigned conversations

We have added another option to the live chat settings for agents to only see the conversations assigned to them only


This allows for more control as to what kind of conversation your live chat agents have access to

User notification -› Agent Group Chat

Whenever you are mentioned inside of one of the agent group chats you will receive a notification like following:


this will allow for better communication between yourself and other agents of the workspace

Notify user when WhatsApp Cloud token is about to expire

We have added a new feature where you will be notified 5 days in advanced when a WhatsApp cloud token is about to expire. We will send you an email to give you enough time to act and prevent any disruptions in your chatbot automations

Check in use

This new update allows you to check where your specific actions are used inside your flows. We have implemented this check for custom event, menu, otn topic, persona, sequence

Full video overview can be viewed here

new partner paid addon - translation

this new addon lets you fully customize the labels to your own language


GHL endpoints added: Opportunity

We have added the recently added opportunity endpoints to our native integration


add remote control by owner for auto update sub flow template

We have added the ability to remotely manage the template installations


from here you will be able to remotely disable or enable certain permissions on a per template basis


More information can be found on a our video guide

New way of Accessing Bot Export file

Previously we sent the export file of bot users by email. Because some users reported the email took very long or did not receive it at all we have now added an additional section under the tool section in your chatbot menu.

After pressing the all export button on the bot users overview you will automatically get redirected to this section to download your file. 

Keep in mind that any generated file will be saved for a total of 7 days, so make sure you have downloaded it before that time

Feature: partner: user registration page allow to enable signup phone field

We have added another field upon the Partner request we received  requesting the phone number on the registration page


this allows you to either make it required or hide the field entirely

Expired for each buttons now trigger default reply

We have now added the ability to trigger a default reply on expired for each buttons. this allows it that whenever a user interacts several days later you can still send them to the next follow up question based on those button clicks

Agent group chats

In order to provide an allround solution where your team can communicate not only with your customers we now bring you a new feature that allows your team to communicate directly inside of UChat.

No need anymore to go back and forth to platforms like Slack. you can now do the exact same inside of UChat and keep everything very handy together

Video walkthrough can be seen here

Two new partner features: add partner credit auto topup and partner client points auto topup

We have added two new features for our partners:

  • Partner credit auto topup. When your credits are too low you can now automatically top-up to prevent workspaces getting downgraded
  • Partner client points auto topup. Similar to the first option but based on a client level

Mapbox integration

We have added a new integration with Mapbox

Similar to Google Map you will be able to have access to location based actions inside your flow builder. Go to flow builder -› action node -› integrations -› Map box and you will see the following actions

Google Map integration

We have added a new integration for Google Maps. You can just insert your own API key in order to connect to your account


Inside the flow builder -› action node -› integrations -› Google Map API you will find the following actions


E-commerce Locations

You are now able to use a new section in the e-commerce settings called "locations".

With this feature, you are able to set up your store location and use the e-commerce api to find the nearest locations according to the user location


New partner addons (paid)

We have added two more addons you can upgrade yourself and customize loading page and dashboard page
full details are explained in this video

Webchat button to websites types

We have added a new option for buttons that targets to go to external links. 
When you set the open status to native you get the 3 following options: 
  1. Default -› opens in chat window
  2. Current window -› moving to the external link inside the same tab
  3. New window -› Moving to the external link in a new tab

New permission role added: Live chat Supervisor

We have added a new permission role you can use when you would like to invite your team members inside your workspace.

It is called Live chat supervisor. This is similar to live chat agent, but can see analytics and always be able to see all conversations and reassign agents.


New Datastores added

We have added two new Datastores: 
  • MySQL
  • Postgresql

SSO actions added

You can now access SSO actions directly inside your flow builder by going with an action block -› advanced actions -› SSO options


You will have access to 6 actions inside

New partner webhook added

We have added a new partner webhook: usage_alert

Custom events and reporting

We have added a completely new feature that allows you to create custom events and even custom reports

Log into any chatbot then go to Analytics. You will find both new features at the bottom

Copy Text Button Type for Webchat

We have added a new button type for the webchat channel: Copy Text

this will allow users to copy the value you insert inside the button which is useful for all sorts of use case


Do take note this is only available on the webchat channel!

intents can be used as functions

We have added the feature where you can now add intents as functions inside your chat completions


Add Google My Business API to manage reviews

We have added Google API under the advanced actions of your flow builder. Actions Available:
  • List Reviews: Get a list of all your reviews
  • Get Review: Get information about a single review
  • Reply to Review: Enables you to respond to a review
  • Delete Review Reply: Enables you to delete a reply that has been made to a review

Documentation can be found here

Switch added to display System messages in live chat

We have added a toggle to allow you to display or hide System messages like adding/removal of tags, custom fields value changes and so on.

You can find this in your chatbot settings


Display the online status of your workspace members

We have added the ability to check the online status of your workspace members.

You will find this feature by going to the workspace settings -› Members


add Signup Email verification switch in partner settings

We have added the feature inside your partner settings to enable or disable Signup Email Verification. This will allow you to set up an extra layer of security to only allow valid email addresses during signups.

You can find this feature by going to your whitelabel settings -› Partner settings


auto-embed the video player if the content contains youtube, vimeo and loom url

We have added a new feature where whenever you share YouTube, Vimeo, and or Loom links these will automatically auto-embed inside the chat conversation in our Webchat channel.

This will improve the user experience and at the same time allow you to keep the user inside the chat at all times


Send Email/SMS actions added to CRM V2 actions

We have added the ability for you to send Email and or SMS through your GHL/Airchatty accounts using the CRM V2 actions inside your flow builder


Use GHL as your live chat agent

We have added the new live chat agent operator "GHL" to your chatbot live chat settings. This can be used to forward your live chat support to GHL/Airchatty whenever the bot is paused. Do note you need to have CRM V2 integration connected


Email two-way syncing using Sendgrid

We have pushed a new feature allowing you to use Sendgrid to send emails but also receive and reply to them as well using the live chat inbox


Reply to emails received in your live chat inbox

We have added an easy way for you to reply to any email you receive in your live chat inbox. Just press the dropdown on the email received and click reply


On-Premises only for location request message in whatsapp

We have added the feature for On-Premises only for location request message in WhatsApp

New UI Design for the Bot page

We have implemented a new UI for the Chatbot page being able to minimize the menu items to give you more space when building out your automations


The sub menu on each menu section are now display vertically instead of horizontally


SSO Feature is now Live!!!

We pushed the new SSO feature live to all accounts


Link to the video overview:
Link to documentation:

Disable reassign conversation by agent

We have now provided the action to re-assign the conversation by agent as a separate option and is now no longer dependant on the visibility status


Feature: allow user to set online or offline status from the top right corner

You can now determine your online status of your profile by setting it either active or away. Just go to the top right corner and press the dropdown


Allow to use Custom Sender ID in Send SMS and SMS notification action

We have added the feature you can now add in your own Custom Sender ID inside the send sms and sms notification actions if your connected provider supports it


Feature: do not allow agent to reassign to another agent from live chat if Conversation visibility setting is disabled

When you have the conversation ability disabled inside the chatbot settings agents will not be able to re-assign the conversation to another agent


Feature: add new sms provider Telnyx

A new SMS provider upon request has been added: Telnyx

Improved feature: allow to select style (full page, embed, popup..) for ref url widget for web channel

We have added the option to choose how you would like to open the webchat widget under the ref url settings, giving you more freedom to select your preferred option

New action added: clear multiple variable value

Besides the single and clear all variables we have now added a new action "clear multiple variable value"

Allow partner Admin to edit clients workspace bots

We have now extended the ability for Partner admins to not only log in and view the client workspace but also make edits on them to resolve issues, explain features, and so on

New WhatsApp template type: Authentication type

With this new template type you will be able to let users verify their account by copy and pasting generated login codes from a sent message template

New action and Trigger: Conversation invalid

You are now able to mark any conversation as invalid:

And at the same time also start an automation on it:

Two new conditions based on SSO

We have added two new conditions for our SSO beta feature: 
  • Is SSO user
  • Has SSO user connected

With these conditions you are now able to use it in different use cases to identify the user across channels

New Partner API endpoint: Create new workspace for existing user

We have added a new endpoint to the partner API to allow you to create a new workspace for an existing user.

This allows you to have more freedom in terms of setup

You can find the endpoint here

More information has been given in our recorded video at:

Shopify Abandoned cart wait time option

We have pushed an update to the Shopify integration. You now have the option to set your own desired waiting time to trigger an abandoned cart trigger


This will allow you to bypass the default 30 minutes and set it anywhere from 5 minutes all the way up to 60 minutes

new option "User Profile - Language" for set language action

We have added a more dynamic way of setting the language of the Chatbot. Instead of a pre-set dropdown, you can now directly set the access by using the user profile language instead


Under the value section, you can then use the user profile system field and select the language dynamically


this will skip the need for the user language

Telemarketing Timezone is added

We have added an additional section inside the SMS channel Telemarketing hours called Telemarketing Timezone

By default the system will use the user timezone but if it is unable to find it then will revert to the workspace timezone instead. 

But you might want to set up another timezone altogether and that is now easily done with the release of this feature

New languages have been added

We have added new languages for Korean and Vietnam

Partner Update: Remove add-on from workspace

Partner now can remove addon from UI if the workspace has an add-on

Question block multiple choice pagination option

We have added the option to allow you to have a pagination on dynamic multiple-choice options


This will help you if your total number of items needing to show surpasses 10. This is available in the following channels: 
  • Webchat
  • Messenger
  • Instagram
  • Google

New search bar added in mini-apps

We have added a search bar option to search for specific actions if the mini-app has more than 8 actions available


this will allow you to quickly search for your preferred action and give a better user experience

New Intent system powered by OpenAI and ChatGPT!

We have completely rebuilt the intent system and provided it in a well-deserved place in the chatbot automation section


complete video walkthrough can be seen at:
Our documentation:

New Live chat webhook Added

We have added a new integration to allow you to send incoming messages to webhook url when bot is paused


Show Shop Orders in user profile in live chat

You can now view orders of bot users directly inside of the live chat


Master Template is live

We have released the much-requested master template feature which has an auto-update feature to update all installed templates when changes are being made to the master template


Video with complete overview can be found here:

New currency added: IQD

We have added the currency IQD to the e-commerce store


Open AI system messages for agent assist in live chat

We have added the OpenAI system message to the live chat assistant. this allows you to generate better replies based on the system message

System message support in live chat assistant

You can have multiple system messages and you can create and select them when pressing the button "Select"

New Instagram API action: reply to comments

We have added the endpoint to the Instagram API action to allow you to reply to comments made on any of your posts.


You can find this option under Actions, advanced actions, Instagram API, reply to comment

New Facebook API action: Update Page post

We have added a new action that allows you to update posts on your connected Facebook page

Update Facebook page post

Set multiple user fields by name in api

We have added a new endpoint where you can now set multiple custom fields by name which will reduce the number of API request needed to update multiple custom fields

Set multiple custom fields

Google Tag Manager Integration

We have added the Google Tag Manager to the integration options.

Google Tag Manager

add send gtag event for webchat

New OpenAI action: Detect Intent with autoslot filling

This new feature allows you detect the intent of the user and automatically capture any data as parameters very easily

OpenAI Intent detection

For a video walkthrough watch here

New Storage added: S3

We have added a new storage option under the integration section called S3 storage. it is working with AWS S3, backblaze, digital ocean and all s3 compatible cloud storage

New S3 storages

New Language added: Japanese

We have added a new language to be used inside the platform which is Japanese

Feature: added Goto Node Ns

We have added the a new action that allows you to go to any node by using the node's ns id.

goto node by ns id

You will find the action by creating an action block, go to advanced actions then select Goto Node Ns

Webchat update: collect user ip, country, region, city, browser, platform, device type, referrer, landing page

We have added several data points to be collected from users by webchat: collect user ip, country, region, city, browser, platform, device type, referrer, landing page

You can access these inside the flow builder under the user system field;
webchat user data

JS node update: Generate script by AI

We have added the button "Try Generate by AI" to the JS node.
Generate JS by AI

This will only work if you have your OpenAI account connected under your workspace integrations. Once done you can give a prompt and see the code being automatically added to the code block;

AI generated code

New API Endpoints: add multiple tags, delete multiple tags, set multiple user fields

We have added new endpoints for bulk options of tags and user fields

Bulk option endpoints added

New API endpoint added: add generate open ai embeddings

We have added a new API endpoint to allow you to regenerate embeddings through our API now
regenerating OpenAI embeddings through API

Last agent interaction system fields added

We have added two new live chat agent system fields:
  • Last agent interaction (minutes ago)
  • Last agent interaction

Viber Channel update

We have now added the support of quick reply buttons on the Viber Channel

Facebook API, list ads posts will show Dark posts

We have added a new action to the Facebook API where you can now comment on ads posts

list and comment on ads posts comments

Display Facebook Ads Posts in comment keywords dropdown list

We have now added the ability to see your Facebook ads posts in the comment trigger automation dropdown list

Facebook ads posts

New Automation Triggers added:

We have added New Shopify triggers:
Shopify Webhook for:
  • abandoned cart(30 minutes)
  • order created
  • order cancelled 
  • order fulfilled
  • order paid events
Shopify Automation Triggers

You can find these triggers by going to Automation -› Triggers -› Press button + New Trigger -› Shopify Webhook

Support of GrapgQL body type in external request

A new body type is now supported in the external request node: GraphQL
GraphQL now supported

Showing System messages in live chat

You will now be able to see system messages directly inside of live chat:

  • Custom field value changes
  • tag added, removed

Add JS function library "Chrono" a natural language date parser, extract date time from any given text

We have added a new library to the js node. this allows you to catch the date and time more easily inside of any free input given by a user.

New JSON library added called Chrono

From other sub flows" reference in the node if it is used by other sub flows goto node

If a flow has been triggered by a different flow you will now see a reference of all flows pointing to the current one
previous flow reference inside starting node

Default menu item website url to use bot field (text type only)

You can now use bot fields as well inside your default menu item url type

Instagram Media/Post Shared trigger

We have added a new trigger under the automation section that allows you to also trigger automations whenever a person shares one of your regular Instagram posts

Instagram Post trigger

New operator for set custom field action -> input value multiple lines

You can now set custom fields with multiple lines instead of just the single one.
Multiple line value

It will then look like this;

Inserting multiple lines

Dashboard live chat show number of new messages badge for other bots

We pushed an update to allow you to see which bots have new messages directly from your dashboard live chat section

Live chat new messages overview

This allows you to clearly see which bots might require your attention related to customer support

AI live chat assistant

With the arrival of ChatGPT we also introduced the AI live chat asisstant.
AI assistant

With this new feature you can get suggestions from ChatGPT about what your next reply could be. Very useful if users are asking about topics outside of the business setting

Use AI suggestion

ChatGPT Integration now Live in UChat

ChatGPT API was released two days ago and we integrated with it asap to bring you the most complete solution.

UChat's native integration with ChatGPT

take a look at how you can use them here
and here

Display quick reply buttons again when click next page in foreach

Display quick reply buttons again when click next page in foreach

Add "Note" and "Note Type" for Board

Now you can add note and select note type when adding to the board.

Partner Internal billing update

Partner: add billing type "Internal Billing"

Partner: add Addon Credit billing

Partner: Add Stripe Billing Portal for partner client

More details & tutorial here:

Add shop tags, vendors, product types in Web and API

add shop tags, vendors, and product types in Web and API

Add broadcast API

With this update, you will be able to send broadcast through our API.

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Partner: pause workspace in UI and partner api, when workspace is paused, the bot will be paused and workspace become readonly

Partner: pause workspace in UI and partner api, when workspace is paused, the bot will be paused and workspace become readonly

Video tutorial:

UChat Free trial options for partners

With this update, UChat partners can:

1. Select how many days of free trial they can offer

2. Offer free trial for new user or every new created workspaces.

More details here:

UChat Partners Admin Mode

With this update, UChat partners will be able to access all the customer's workspace under their custom domain to offer support.

More details here:

Stripe billing automation for UChat partners

You can connect your Stripe subscription products with your paid plan, UChat will automate the purchase and cancellation.

More details here:

Introducing UChat Partner API

With partner API, you will be able to:

- Create user/new workspace
- Upgrade/downgrade the user's workspace to your own pricing plan
- Add/remove addon
- Enable/disable auto-renew
- Set up webhook to listen to the below events in your custom domain
  • user_registered
  • workspace_created
  • workspace_deleted
  • plan_changed
  • plan_renewed
  • overdue
This is only available for partners.

More about our partner program:
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Add GMB Name and GMB Place Id system field to GMB Bot

Add GMB Name and GMB Place Id system field to GMB Bot, if you have business in multiple locations, you can use this in the condition of the flow.
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Multiple language support

In the user settings, you can set up language, also if you are our partners, you can also find the language settings in your partner settings.

If you set up the default language in your partner settings, every workspace created will be in that language by default.

Currently support language is:
- English
- Chinese
- Spanish
- French
- Hebrew
- Portuguese(Brazil)
- Turkish

If you want to help us translate the language, here is how to do that:

Add new system field "Last Message"

Add image, sticker, audio, video, file, location check in keywords

Delete workspace under Partner settings

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Now partner can delete the workspace under their custom domain.

This is only available for partners.

More about our partner program:

More updates you can find here:

If you have any suggestion, you can submit here:


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Add fb comment through dialogflow

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Now you can use Dialogflow to automatically detect the intent of the comment and then reply.

More details you can find in this video:

Add stripe invoice payment trigger.

add stripe invoice payment succeeded and stripe invoice payment failed trigger for stripe buy button of subscription webhook
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The sample data in the webhook payload:

'id', 'object', 'account_country', 'account_name', 'amount_due', 'amount_paid', 'amount_remaining',
                        'attempt_count', 'attempted', 'created', 'currency', 'customer', 'customer_email', 'customer_name',
                        'hosted_invoice_url', 'invoice_pdf','livemode', 'number', 'payment_intent',
                        'period_end', 'period_start', 'status', 'subscription', 'tax', 'tax_percent',
                        'total', 'total_discount_amounts', 'total_excluding_tax', 'total_tax_amounts'

Triggers: assigned to agent trigger added

This is an update about triggers. We added a new trigger called "assigned to agent".

In any bot, go Automation > Triggers and you will find it here:

This can be used along with the "assign to agent" action. In Action Step > Basic Actions > Assign to Agent:

Instagram/Omni Channel - Action Step - Instagram API action added

This is an update about the Action Step on Instagram Channel and Omni Channel.

Action Step > Advanced Actions > Instagram API:

There are 3 actions available:

1. Get IG User - get the Instagram profile of this bot user including info like "have the user followed you?" and their Instagram username, etc

2. Get IG Account - get the Instagram account info of the current chatbot including info like "how many followers does it have?".

3. Get IG Account Media - get media like video etc.

Facebook Comment - Hide user comment

This is an update about Facebook channel - comment growth tool.

You can now select "Hide the user comment" when setting a comment in your Facebook bot:

This means that, when keyword matched, your bot can automatically hide this comment in your post.

Released WhatsApp Cloud API as new Channel

You can now build your whatsapp chatbot with cloud API.

Demo video:

Help documentation:

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Send WhatsApp Single / Multiple Product Message

This is an update about the WhatsApp channel - Send Message Step.

Two new message types are added to the Send Message Step in the WhatsApp channel.

They are "Single Product" and "Multiple Products", find them in the "Catalog Product":

Catalog Id and Product Id are required:

Send WhatsApp & Telegram Notification in the Action Step!!

This is an update about Action Step - Notification.

Before the update, you are able to send SMS, Voice, Email and Slack Notifications.

Now you can also send WhatsApp and Telegram notifications!!

In an action step, select "Notification":

WhatsApp Notification:

Select a sender from the "From Phone Number" list. A valid sender must have a WhatsApp bot connected to it in the same workspace.

Besides, the receiver must be an existing bot user in the WhatsApp bot, plus, within the 24 hours window. Otherwise, the action fails.

Telegram Notification:

The same applies to Telegram notification. You must have a Telegram chatbot in the same workspace to send out a Telegram notification. And the receiver must be an existing bot user.

You can search a receiver in the Telegram bot by their Telegram User Id, User Ns, Email or Phone Number.

Switch Bot/Flow Feature available in All channels now!

Yesterday we added a new feature about switching bot/flow between different phone numbers in WhatsApp, SMS and Voice.

The feature is now available for all channels! But there is a difference to mention:

WhatsApp, SMS and Voice channel are using users' phone numbers for user_id (user identification), so there is no conflict when you switch a bunch of users from an old number to another phone number.

However, channels like Facebook are using user_id to identify users and each user_id is unique only under this page, it's not unique in the whole Facebook. If the user is switched from one Facebook page to another Facebook page carrying the old page user_id, conflicts might appear. 

Therefore, all bot users will be removed to avoid conflicts.


when you unlink a bot (not in WhatsApp, SMS or Voice), your bot users are kept in the flow.


when you link a bot (not in WhatsApp, SMS or Voice), all bot users in the flow are removed.

Switch Bot/Flow between Phone Numbers (WhatsApp, SMS & Voice)

Before the update, if you need to move a flow from no/one number to another, you will need to publish the old flow to be a template then install it to the new numbers. In that way, bot users in the old flow are not moved to the new number. Only the flow is moved.

Now you can easily switch flow between numbers, all bot users are moved together with the flow and settings.

Simply, click on the unlink button to disconnect the flow with the number and click on link button, then choose a standalone flow to link the flow with the number:

Add WhatsApp/Telegram/Line Chat Widget on your Website like Facebook Messenger

This is an update about Flow Builder - Tools - Widgets in WhatsApp, Telegram and Line channels.

Before the update, you can only add Facebook Chatbot on your website like this:

Now you can add your WhatsApp chatbot to your website!

Follow steps 1-4 to create a new widget then click the pencil icon to enter the edit interface

Follow steps 1-7 to edit the widget and save. Copy the snippet to your website page

You can see what will the widget look like on your website while you edit it

New Action Added: Clear All Custom User Fields

This is an update about Action Step.

We add a new action called "Clear All Custom User Fields". This step helps you clear the values from all custom user fields in one action.

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BOT_CURRENT_TIME system field added

This is an update about the system field.

Before the update, there are NOW, TODAY system fields that refer to the current time/date of the users (if they have a timezone in their profile, otherwise based on workspace's timezone).

Now a new system field is added called BOT_CURRENT_TIME. This one is the current time based on the workspace's timezone.

API Added: Get Order by Order ID & Get Orders by User Ns

This is an update about UChat APIs.

2 new APIs added about order:

Get Orders by User Ns:

Get Order by Order ID:

Auto cleanup bot users based on time interval

This is an update about bot settings.

We add a new way for you to auto cleanup bot users. You can cleanup bot user when reached bot user limit or time interval.

For example, set up the cleanup to 90 days and the bot will automatically remove users who haven't interacted with your bot over 90 days.

These cleanup conditions are checked once per day, not in real-time.

Alternatively, for more customized cleanup conditions, we suggest you use a datetime based trigger to do a regular check and in the workflow, setup your own condition like only clean guest user or user without contact information, etc.

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Hide channel or limits bots in channels

You can now hide channel or limited the bots can be built in particular channel.

You can find the settings in your dashboard, "workspace settings" and then "channels"

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Delete Bot User in Action Step or Setup Bot User limit

Hello guys,

You can now clear bot users automatically!

1. Flow Builder - Action Step - Basic Actions - Delete Bot User
2. Settings - General - Bot User Limit

Kindly check this tutorial:

Stop/Recover Bot Automation in Facebook Inbox

For the Facebook Messenger chatbot, you can now stop/recover bot automation without accessing UChat.

By simply
1. move the user to "done"
2. move the user to "main"
in your Facebook Business Suit (web or phone) inbox.

Kindly check this tutorial:

User Menu available in Telegram Chatbot

You can now see "User Menus" section added in:

Telegram flow - Contents - User Menus

Beside, use "Set User Menu" to switch from one menu to another:

Action Step - Advanced Actions - Set User Menu

Please check on this tutorial for how to use it.

Mini app 2.0 beta introduced

With mini app 2.0, you can build your mini app integration with third party visually and no coding required.

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Reply all Facebook & Instagram post comments are supported

New condition of " If comments is anything" is added to Facebook & Instagram comments growth tool.

As per screenshot below, now you can set up automation to reply to all comments.

VideoSDK Integrate with UChat

Now you can initiate video calls right inside of all the channel UChat support

WhatsApp Messenger Templates supported

You can find the template section in the WhatsApp Channel, Content Tag. 

Sync the template from your BSP provider, and use the template in send message module.

Human agent Tag added for Facebook Messenger Channel

Now with the new tag added, you can reach out to customer within 7 days window. Don't abuse it, you need to comply with Facebook messenger policy, other you might put your page at risk.

Facebook Ads Payload Support

With this updates, now you can connect chatbot flows with your Facebook Ads Manager. 

Also you can pass the UTM parameters right into your chatbot. 

You can also see the analytics of the ads performance in UChat.

Video tutorials:

Google Analytics Integration

Now you can install Google Analytics mini app. 

With our Google Analytics Integration, you can pass the conversion event to your Google Analytics property. 

Also you can pass extra UTM parameters to your Google Analytics. 

Email Templates

Now we allow you to create email templates with a simple, powerful email builder. 

The templates can be used across all the channels in the workspace. 

You can insert custom variable in the email content. 

Telegram Support Markdown & HTML

Telegram message support "Parse mode", MarkdownV2 , Markdown ,HTML.

MarkdownV2 may not work if the message or content of user field contains some special characters. If only simple markdown required, then use Markdown

Inbound Webhook Introduced

With inbound webhook, now you can connect your chatbot automation with 3rd party applications, CRMs directly.

Live demo: