Feature: add AI Prompts in Flow Automation, can be used in live chat
We are excited to introduce AI Prompts in Flow Automation! This feature enables custom AI-driven responses that can be shared among all bots in the workspace and used in live chat interactions.
📌 Where to Find It
Navigate to AI & Automation → AI Prompts in the sidebar.
🚀 Key Capabilities
Centralized AI prompt management for all bots in a workspace.
Easily create, edit, and activate/deactivate prompts.
Enhance live chat interactions by providing AI-generated responses based on predefined prompts.
🔧 How to Use
Go to AI Prompts under AI & Automation.
Click on “+ AI Prompt” to create a new prompt.
Define the prompt name and content (e.g., summarize text, generate a reply, analyze sentiment).
Use the prompt in live chat or integrate it into automation flows.
🔥 Example Use Cases
Summarization: Automatically generate concise summaries of user messages.
AI-powered replies: Provide AI-driven responses to common user queries.
Lead qualification: Analyze user responses and categorize them based on AI analysis.
💡 AI Prompts bring automation and intelligence to live chat interactions! Try it out today.
Added DeepSeek AI Integration under the Artificial Intelligence section, allowing users to connect their DeepSeek API key for advanced AI capabilities.
Benefits:
Enables seamless integration with DeepSeek AI for enhanced automation and intelligence.
Expands the range of AI tools available for building smarter workflows and interactions.
Add trigger Instagram Ad Referral - when user clicks Instagram Ad
We’ve added a new trigger for Instagram Ad Referral. This feature allows you to capture when users click on Instagram ads and map key ad information, such as Referral Payload and Ad ID, to user fields.
- Configure filters to refine the bot users impacted. - Add optional notes for better organization.
This enhancement makes tracking Instagram ad performance more seamless and integrates ad interactions directly into your workflows. 🎯
We’ve introduced the "Remove All Collaborators" action to streamline your workflow.
This action allows you to quickly remove all collaborators from a conversation with a single click, improving efficiency in managing team interactions. Perfect for closing collaboration loops effortlessly!
We’ve introduced a new functionality to capture UTM and other URL parameters on our sign-up page and include them in the partner webhook.
This enhancement enables precise tracking of traffic sources and affiliate attribution for partners.
How to Use It:
Purchase the HTML Script Add-On: This is required to add custom scripts on your partner page.
Insert the Script:
Add the following code to capture parameters:
<script type="text/javascript" charset="utf-8"> var _uf = _uf || {}; _uf.domain = ".dfktv2.com"; // Replace with your partner domain _uf.additional_params_map = { affiliate: "UC_AFFILIATE", code: "UC_code" }; </script> <script src="https://d12ue6f2329cfl.cloudfront.net/resources/utm_form-1.2.0.min.js" async></script>
Make sure to replace _uf.domain with your own partner domain.
Customization: To capture additional parameters, refer to our help documentation or YouTube tutorials for guidance.
With this setup, UTM parameters and custom URL parameters will automatically be sent to the partner webhook upon user sign-up, making it easier to track campaign performance and affiliate sources.
We’re excited to introduce the IP Whitelist feature, a paid add-on available for a one-time payment of $199.
This feature gives UChat partner clients more control by restricting platform access based on IP addresses.
With IP Whitelist, you can ensure that agents can only log in from approved locations, such as the office, enhancing workspace security.
Easily configure this in your UChat dashboard by adding IP addresses and selecting the applicable workspace and roles. Multiple entries are allowed per workspace, but only the first entry will be active. For more information or to activate the feature, reach out to our support team!
Custom WhatsApp API Support for Evolution V2.0 with Direct QR Code Scan
This update introduces support for Evolution API V2.0 in custom WhatsApp API integrations.
By setting up a global API key, partners can now easily generate a QR code for their customers to scan, which will automatically create and connect the instance.
This feature simplifies the setup process, making it more efficient for partners who have their own Evolution API to quickly onboard customers.
This is a paid add-on for Partners, you need to have the custom WhatsApp API add-on.
Add Collaborators for agent, can be enabled from workspace settings - Settings
We've introduced a Collaborator feature that allows multiple team members to work together on a single live chat conversation.
This feature can be enabled in the Workspace Settings under the Settings tab. Agents can now easily add or remove collaborators (up to 5) in live chat, providing more flexibility in managing complex conversations that require input from multiple agents.
Additionally, new actions—Add Collaborator and Remove Collaborator—have been added to the flow builder, allowing bots to automate collaboration by assigning or removing agents as collaborators.
Collaborators will have the same view as assigned agents, ensuring smooth coordination.
A new option has been added to the dropdown menu when viewing Bot User profiles: Merge Bot User.
This feature allows agents to manually merge Bot User profiles, consolidating data from multiple profiles into one for streamlined management and efficient handling of bot interactions.
All relevant data from the secondary user will be transferred to the primary user, with options to either keep or delete the secondary user after the merge.
Agents can now schedule messages directly in live chat, allowing for flexible timing options such as 5 minutes, 10 minutes, 1 hour, or even up to 24 hours, with a custom time option available as well.
This feature enhances efficiency by enabling agents to plan follow-up messages or send time-sensitive communications without needing to be live. To use, simply type your message, click the schedule icon, select the desired time, and you're all set.
This addition makes managing conversations easier and ensures timely responses for improved customer interactions.
P.S: Schedule WhatsApp template message is supported as well.
New API Endpoint to Pull Custom Event Data We have added a new API endpoint /flow/custom-events/data to the UChat API.
This allows you to pull all custom events through the API, providing flexibility to fetch event data based on specified timestamps and event namespaces.
You can filter events by start time, end time, and limits to streamline your data collection process.
Mask Phone Numbers in WhatsApp Channel To improve customer privacy, you can now hide the full phone number of bot users and only display the last 4 digits in the WhatsApp channel.
This feature can be enabled in the "Live Chat Settings" for agents and supervisors, offering better privacy protection.
HTML Script Add-on for Partners Introducing a new paid add-on for partner users.
This feature allows partners to add global scripts under their custom domain.
Examples include integrating Google Tag Manager scripts, affiliate tracking codes, and more. This update enhances customization options, providing greater flexibility for managing and tracking external tools across your platform.
You can now set up the main flow (start flow) through an API endpoint.
Additionally, there is support for setting up the main flow triggered by the web chat widget via the API. This makes it easier for developers to manage flow configurations programmatically.
Add Option to Prepend Agent Name for Web Chat in Live Chat Settings
A new setting is now available to prepend the agent's name in messages when the live chat is taken over by an agent.
This allows customers to clearly know which agent they are communicating with during the conversation, providing a more personalized and transparent experience.
Add Search for Bot Users by Phone, Email, and User ID
This update allows you to easily find duplicate contacts by searching their phone number, email, or user ID through the Advanced Actions -> Bot User API.
You can now choose to search for these details at either the bot level or the workspace level.
This makes managing and identifying bot users more efficient and straightforward.
Add SMS blacklist, STOP to add to blacklist, START to remove from blacklist
Automatic Blacklist Addition: When users send "STOP" via the SMS channel, their phone number is automatically added to the blacklist, ensuring no further messages are sent to them.
Opt-in Removal from Blacklist: Users can rejoin the communication list by sending "START," which removes their phone number from the blacklist.
"Matched with Blacklist" Trigger: Utilize this trigger to engage users from different numbers when their phone number matches the blacklist.
Add Live Chat Setting to Hide System Messages from Agents
A new setting has been added to the Live Chat configuration allowing you to hide system debug messages from live chat agents and supervisors.
This feature helps keep the live chat window clean and focused by ensuring only relevant messages are visible to the team, improving the overall user experience.
You can toggle this option in Settings -> Live Chat under Live Chat Features.
Add In-iframe CSS Class in Body for Partner Domains
A new CSS class will be added to the <body> tag when a partner domain is loaded within an iframe.
This feature allows for better customization and styling of content displayed in iframes by detecting if the partner’s domain is embedded, providing enhanced control for partners.
You can now search and identify which flow or node has used a specific custom user field or bot field within the platform.
This feature allows for better tracking and management of field usage across your workflows, providing an easy way to optimize or troubleshoot configurations.
With this update, UChat introduces Conversation Mode to provide detailed insights into your support operations.
New Features:
Track Conversations: Keep a record of new, closed, and reopened conversations for deeper analysis.
Agent Performance Reports: Monitor the speed at which conversations are assigned and resolved, as well as how quickly agents respond to assigned conversations.
Conversation Analytics: View conversation reports with insights into the number of conversations solved, response times, and resolution efficiency.
How to Access:
Go to Workspace Settings -> Conversation to enable the feature and configure the session timeout.
For more detailed information on how to use Conversation Mode, refer to our help documentation.
A new Unsubscribed status filter has been added to the live chat dropdown.
This allows you to quickly and easily locate users who have unsubscribed from your bot, enhancing your ability to manage your bot audience efficiently.
Simply select "Unsubscribed" from the live chat dropdown to view these users.
Feature: add sample code in webchat widget for Set Custom User Id
You can now easily set and match up custom user IDs with your bot users via the webchat widget.
This feature includes helpful sample codes for implementation, making it easier to integrate and synchronize your external user IDs with the bot system.
Note: This new feature improves user identification and session tracking, providing a seamless experience between web applications and bot user management.
We are excited to introduce integration with Coze AI Chatbot! This new AI agent offers enhanced automation for your bots. You can now integrate Coze into your UChat platform to power your AI-driven workflows.
API Key Required: Sign up for a Coze account to obtain your API Key and Default Bot ID.
Usage: Enter the API Key and Default Bot ID in the settings to activate Coze AI for your bots.
Partner can manage two new addons, Inbound webhook and Timeout
Inbound Webhook Addon Partners can now manage the Inbound Webhook Addon for their clients. This addon allows for the management of inbound webhook requests with the following details:
Cost: $20 per month per 1000 requests.
Limit: The limit applies to the number of inbound webhook requests per 24 hours for each bot.
Default Requests: 500 requests per 24 hours for each bot.
Addon Increase: When the first addon is added to a bot, the limit increases to 1000 requests per 24 hours (not 1500).
Timeout Addon Partners can also manage the Timeout Addon for their clients, with additional seconds added to the default timeout settings:
Cost: $20 per month per 10 additional seconds.
Default Timeout: 15 seconds for external requests, 30 seconds for OpenAI requests.
Addon Increase: After the first addon is added, the external request timeout will be 15+10=25 seconds, and the OpenAI timeout will be 30+10=40 seconds.
Add Whatsapp Template Message Analytics, Whastapp cloud only
Introducing WhatsApp Template Message Analytics for WhatsApp Cloud users. This feature allows you to track and analyze important metrics for each template message, providing insights into:
- Cost of each message sent. - Delivered message statistics. - Sent, Read, and Clicked rates, giving you a complete overview of message engagement.
Where to Find It: Navigate to Content -> WhatsApp Conversations to view these insights.
Integration API for Shopify, WooCommerce, OpenAI, and S3 Storage
Now you can manage the integration credentials for Shopify, WooCommerce, OpenAI, and S3 Storage directly through API endpoints, giving you flexibility and control over your integrations.
Features:
Shopify Integration: Set up, get, and delete Shopify credentials using API.
WooCommerce Integration: Manage WooCommerce credentials through API actions.
OpenAI Integration: Integrate OpenAI API directly using our endpoints for seamless operations.
S3 Storage Integration: Set up and manage your S3 storage credentials via API endpoints.
Where to Find It: Access these APIs through the Integration section of the UChat API documentation.
Now you can track all the email webhook events from SendGrid directly in your UChat dashboard! This new feature allows you to monitor the status of emails, ensuring better tracking of the communication sent to bot users.
Features:
- Logs all email events such as Sent, Delivered, Opened, and Failed. - Status and timestamps for each webhook event. - Logs stored for two weeks, providing a clear history of email activities.
Where to Find It: You can access this by navigating to Dashboard -> Webhook Logs -> SendGrid.
Add WhatsApp Conversation Analytics, WhatsApp Cloud only
This feature is exclusive to WhatsApp Cloud! Now, you can track detailed analytics for all your WhatsApp conversations directly in the UChat dashboard.
Key Metrics:
Total messages sent and received.
Cost of each conversation.
Template message types used.
This comprehensive data allows you to monitor and optimize your WhatsApp conversations efficiently.
Where to Find It: Navigate to Content -> WhatsApp Conversations in the UChat dashboard to view these analytics.
Display WhatsApp Template Message Notification in Live Chat
Previously, WhatsApp template messages sent to users were not displayed in the live chat interface. Now, all WhatsApp template message notifications will show up directly in the live chat window, enhancing transparency and providing full conversation visibility for agents.
Details:
All template messages sent via WhatsApp will be visible in live chat.
Improved live chat experience for agents managing conversations.
Add "Stripe Automatic Tax" option in Partner Settings, used for Internal billing checkout
UChat partners can now collect taxes seamlessly during subscription checkout. When enabled, the tax rates configured in your Stripe account will be applied to the UChat checkout page for your clients.
Details:
This feature allows automatic tax calculations based on your Stripe setup.
Enhance your team collaboration with color-coded labels. You can now assign specific colors to your labels, making it easier to organize and differentiate them.
Details:
Choose from a range of colors for your team labels.
This feature improves visual organization and team clarity.
We've added a "What's New" section, available exclusively for UChat Partners. This feature allows you to manage and announce important updates across all workspaces under your custom domain.
How to Access:
1. Navigate to Whitelabel Settings -> Partner Settings. 2. Under the "What's New" section, you can create new announcements or choose system updates to be shown across your workspaces.
By utilizing this, UChat Partners can ensure all their workspaces stay informed with the latest updates from UChat or custom announcements from your business.
For more detailed instructions, check out the tutorial videos on the UChat YouTube Channel.
Add "List workspace members" and "Remove member from workspace" to Partner API
We’ve introduced two powerful new endpoints for UChat Partners:
List Workspace Members Easily retrieve a list of all members in any specified workspace.
Remove Member from Workspace Manage access efficiently by removing members from workspaces with this API endpoint.
These features are available exclusively for UChat Partners. Access the new API endpoints via the Partner documentation to manage workspace members more effectively.
Add option in live chat features, Prepend Agent name to the message sent by agent, whatsapp channel only
We've added a new option in Live Chat Features: Prepend Agent Name to Messages for the WhatsApp channel.
This feature allows you to automatically add the agent's name to the beginning of messages they send, enhancing clarity and personalization in your communications.
Activate this setting to improve message transparency and provide a more personalized experience to your WhatsApp users.
Add "Invite member to workspace" under partner api
We're excited to announce a new feature for UChat Partners: the "Invite Member to Workspace" option in the Partner API.
Partners can now effortlessly add team members through API calls, streamlining collaboration and workspace management.
Utilize this feature to efficiently expand your team and enhance workflow coordination. For further details, explore the updated Partner API documentation.
Empower your team with seamless member integration today!
Add Unanswered filter under status dropdown in live chat
We're introducing a new Unanswered filter under the status dropdown in Live Chat.
This filter allows you to easily identify and focus on messages that haven't received a reply from an agent or bot, ensuring no conversation is overlooked.
Enhance your response efficiency and customer support by leveraging this convenient filtering option!
Add Default Flow Theme in Partner Settings, this will be used for clients workspace if they are using default theme in workspace settings
We're excited to introduce the Default Flow Theme setting in Partner Settings, exclusively for UChat partners.
This feature allows you to select a preferred flow builder theme as the default for client workspaces, provided they are using the default theme settings.
Enhance consistency and streamline the user experience across all projects with this customizable option!
Add Parnter api, list workspace flows and install template to bot
We're introducing Partner API capabilities to enhance your control and efficiency:
List Workspace Flows: Easily retrieve all flows within a workspace using the list-flows endpoint. Filter by channel type and manage your workflows effortlessly.
Install Templates: Quickly install templates to bots via the install-template endpoint. Simplify setup and standardize bot functionality across your workspace.
These tools, requiring "Manage Team" scope, are designed to optimize your workflow and enhance your management capabilities.
New feature: Team Label, similar to tags but it is shared in workspace level
We're excited to launch the new Team Label feature, designed to function like tags but shared across the entire workspace.
Team Labels enable seamless collaboration and are ideal for use with the "Global Contacts" paid add-on for UChat partners.
This feature helps you segment users with consistent labels across all bots in the same workspace, enhancing your ability to manage and engage with your audience effectively.
Streamline your user segmentation and improve organizational efficiency with Team Labels!
We're excited to announce a new API that allows you to fetch summaries of custom events effortlessly.
With customizable parameters such as range (for selecting specific time frames) and event_ns (for targeted event namespace searches), this API provides insightful data at your fingertips.
Incorporate this tool to gain valuable insights into your event data efficiently!
You can find more information about this API endpoint here: https://www.uchat.com.au/api#/Flow%20Custom%20Events/flowEventsSummary
Add new Permission item in Member permission addon "Upload files", when disabled, the upload box will not be shown, but still can use url or library to send image or file
We're introducing a new permission item in the Member Permission add-on: "Upload Files."
When this option is disabled, the upload box will be hidden, but users can still send images or files via URL or library access.
Please note that this setting is exclusive to UChat partners, and the "User Permission" paid add-on must be activated.
Enhance your control over file handling with this new feature!
We're pleased to announce the integration of Claude AI into our platform.
This enhancement enables more intelligent, context-aware interactions to elevate user engagement and service.
Leverage Claude AI's capabilities to provide nuanced responses and support across various communication channels, enhancing both user experience and operational efficiency.
Get started with Claude AI to revolutionize your interaction dynamics!
Add webchat new feature, Text Typing Effect, this will display the text message like streaming text
A new feature called Text Typing Effect has been added to the WebChat Widget settings.
Text Typing Effect: When enabled, this feature will display messages in a streaming format, simulating the effect of typing out the text message as it is being sent.
This can enhance the user experience by adding a dynamic and interactive touch to the chat interface.
We have introduced a new Media Library section under My Contents.
This feature will allow you to easily manage, store, and organize your media assets, like images and audio, directly from your content management interface.
It streamlines file management and access for a smoother user experience.
No additional setup is required. Simply navigate to My Contents to start using the Media Library today.
New Integration: We've added Google Gemini integration, allowing you to leverage powerful AI capabilities such as Chat Completion, Vision (Image to Text), and model management through actions like List Models.
You can find and configure this integration in the Integrations section under Artificial Intelligence.
add Viber Colors in Flow settings, this allow to set their own colors for the button template
New Feature: Viber color customization is now available in Flow settings!
You can now set your own colors for the button template and card template, including background color, button color, text color, and subtitle color, giving you more control over the design and branding of your Viber bot.
Add new api flow/set-bot-fields, this allows to update multiple bot fields
API to set bot fields New API Added: The flow/set-bot-fields API allows you to update multiple bot fields in a single call, with support for up to 20 bot fields at once.
This feature simplifies bulk updates and improves the efficiency of managing bot data.
Allow partner to use their api key to manage their clients workspace api
New Feature for UChat White Label Partners: White label partners can now manage all workspaces under their domain through API calls. To manage bots for your client’s workspace, simply add the headers x-client-workspace-id and x-client-flow-ns when using the Workspace API.
We support you to set up actions with dynamic content. So you can set up the action like "add a tag" etc in the dynamic content. Dynamic Content Support Actions.png1.16 MB
This allows Partners to provide a Single Sign-On feature for their clients in case they want to provide the same type of login to users of their platforms and UChat at the same time. No more separate logins for this.
Full documentation on this can be found here: https://uchat-com-au.atlassian.net/wiki/spaces/UKB/pages/758939741/White+label+Single+Sign-On+with+JWT?fbclid=IwAR1K71fdbmoI5UjftedAU02l9IdBtcPR7XsiB8CJBm_j7gKjntlbxBSAU34
This is the update only available to UChat partners.
You can find the settings, by going to your UChat main workspace, and then go to "white label settings", and then "partner settings" and then go to "Custom add-on", and then you can purchase this addon.
A new feature inside chatbot settings has been added to input your own custom url.
This will allow you to directly access for example your own crm inside of livechat to update data inside. Great for live chat agents to manage a crm not integrated into UChat.
At the request of quite a few users we added a new filter to be used in the conditions. This will allow you to filter the bot users by assigned agent id.
Support of Sendgrid Category in email and notifications
We have added the ability to add the category of the type of email sent if you select your Sendgrid account using the email node as well as the email notification .
Sometimes the return payload on GHL actions contain too many characters to be saved properly so we now added the ability to remove certain keys you do not need to only be left with the information you like to store
Making function flows editable on templates even on none editable templates
We have added the ability to allow users to edit the function flows from templates when user disabled auto update or even when the template is set to none editable.
this is used to allow the installed bot to modify some contents, such as whatsapp template message. So the template creator can move all the whatsapp template messages to function flow to allow user change it after install. and all other subflows can still be protected and auto updated. But if the sub flow template is not viewable, then even the user disabled the auto update feature from function flow, it will still be not viewable.
We have integrated OpenAI Assistant actions under the integration section of your chatbot flow builder . Also you will be able to create and update assistants and files under the integration section of your UChat Dashboard:
This addon will allow you to set permissions per workspace member. . Determine exactly which permissions each member gets and get more control. You will be able to see a more complete overview in this video tutorial
In the past we needed to have a workaround to provide a text and button combination since the official endpoint was not there. The downside was the character limit was that of a card. This is no longer needed and we are now able to send text with regular buttons to the users
We have added the ability to pin custom fields of your preference directly into the live chat conversation with your bot users . This allows you to see the most important custom fields directly inside the conversation
Partner update: more control of your plans features
We have added more control on the number of features you want to include into your pricing plans . We have added the my contents sections, boards, contents- custom events, tools- multiple languages, tools- custom reports and tools -inbound webhooks as additional features to include or exclude from your pricing plans
Partners requested the ability to hide the bot, members and bot users from the pricing plans as they create separate plans inside of their own billing software like Stripe.
Notify user when WhatsApp Cloud token is about to expire
We have added a new feature where you will be notified 5 days in advanced when a WhatsApp cloud token is about to expire. We will send you an email to give you enough time to act and prevent any disruptions in your chatbot automations
This new update allows you to check where your specific actions are used inside your flows. We have implemented this check for custom event, menu, otn topic, persona, sequence
Previously we sent the export file of bot users by email. Because some users reported the email took very long or did not receive it at all we have now added an additional section under the tool section in your chatbot menu. .
After pressing the all export button on the bot users overview you will automatically get redirected to this section to download your file.
Keep in mind that any generated file will be saved for a total of 7 days, so make sure you have downloaded it before that time
Expired for each buttons now trigger default reply
We have now added the ability to trigger a default reply on expired for each buttons. this allows it that whenever a user interacts several days later you can still send them to the next follow up question based on those button clicks
In order to provide an allround solution where your team can communicate not only with your customers we now bring you a new feature that allows your team to communicate directly inside of UChat.
No need anymore to go back and forth to platforms like Slack. you can now do the exact same inside of UChat and keep everything very handy together
We have added a new integration with Mapbox . Similar to Google Map you will be able to have access to location based actions inside your flow builder. Go to flow builder -› action node -› integrations -› Map box and you will see the following actions .
You are now able to use a new section in the e-commerce settings called "locations". . With this feature, you are able to set up your store location and use the e-commerce api to find the nearest locations according to the user location
We have added a new permission role you can use when you would like to invite your team members inside your workspace.
It is called Live chat supervisor. This is similar to live chat agent, but can see analytics and always be able to see all conversations and reassign agents.
add Signup Email verification switch in partner settings
We have added the feature inside your partner settings to enable or disable Signup Email Verification. This will allow you to set up an extra layer of security to only allow valid email addresses during signups.
You can find this feature by going to your whitelabel settings -› Partner settings
auto-embed the video player if the content contains youtube, vimeo and loom url
We have added a new feature where whenever you share YouTube, Vimeo, and or Loom links these will automatically auto-embed inside the chat conversation in our Webchat channel.
This will improve the user experience and at the same time allow you to keep the user inside the chat at all times
We have added the new live chat agent operator "GHL" to your chatbot live chat settings. This can be used to forward your live chat support to GHL/Airchatty whenever the bot is paused. Do note you need to have CRM V2 integration connected
We have added an easy way for you to reply to any email you receive in your live chat inbox. Just press the dropdown on the email received and click reply
We pushed the new SSO feature live to all accounts
. Link to the video overview: https://youtu.be/sM92YlTQFq0 Link to documentation: https://uchat-com-au.atlassian.net/wiki/spaces/UKB/pages/714539009/Single+Sign-On+SSO
Allow to use Custom Sender ID in Send SMS and SMS notification action
We have added the feature you can now add in your own Custom Sender ID inside the send sms and sms notification actions if your connected provider supports it
Improved feature: allow to select style (full page, embed, popup..) for ref url widget for web channel
We have added the option to choose how you would like to open the webchat widget under the ref url settings, giving you more freedom to select your preferred option .
Allow partner Admin to edit clients workspace bots
We have now extended the ability for Partner admins to not only log in and view the client workspace but also make edits on them to resolve issues, explain features, and so on
With this new template type you will be able to let users verify their account by copy and pasting generated login codes from a sent message template .
new option "User Profile - Language" for set language action
We have added a more dynamic way of setting the language of the Chatbot. Instead of a pre-set dropdown, you can now directly set the access by using the user profile language instead
. Under the value section, you can then use the user profile system field and select the language dynamically
We have added an additional section inside the SMS channel Telemarketing hours called Telemarketing Timezone . By default the system will use the user timezone but if it is unable to find it then will revert to the workspace timezone instead.
But you might want to set up another timezone altogether and that is now easily done with the release of this feature
We have completely rebuilt the intent system and provided it in a well-deserved place in the chatbot automation section
. complete video walkthrough can be seen at: https://youtu.be/YHHG3-COwoI Our documentation: https://uchat-com-au.atlassian.net/wiki/spaces/UKB/pages/709820429/OpenAI+Intent+Detection
We have released the much-requested master template feature which has an auto-update feature to update all installed templates when changes are being made to the master template
We have added a new endpoint where you can now set multiple custom fields by name which will reduce the number of API request needed to update multiple custom fields
We have added a new storage option under the integration section called S3 storage. it is working with AWS S3, backblaze, digital ocean and all s3 compatible cloud storage
Webchat update: collect user ip, country, region, city, browser, platform, device type, referrer, landing page
We have added several data points to be collected from users by webchat: collect user ip, country, region, city, browser, platform, device type, referrer, landing page
You can access these inside the flow builder under the user system field; webchat user data
We have added the button "Try Generate by AI" to the JS node. Generate JS by AI
This will only work if you have your OpenAI account connected under your workspace integrations. Once done you can give a prompt and see the code being automatically added to the code block;
We have added a new trigger under the automation section that allows you to also trigger automations whenever a person shares one of your regular Instagram posts
With the arrival of ChatGPT we also introduced the AI live chat asisstant. AI assistant
With this new feature you can get suggestions from ChatGPT about what your next reply could be. Very useful if users are asking about topics outside of the business setting
1. Select how many days of free trial they can offer
2. Offer free trial for new user or every new created workspaces.
More details here: https://uchat-com-au.atlassian.net/wiki/spaces/UKB/pages/688881665/Partner+free+trial+option https://www.youtube.com/watch?v=2ySxPEzWJ-Q
With this update, UChat partners will be able to access all the customer's workspace under their custom domain to offer support.
More details here: https://uchat-com-au.atlassian.net/wiki/spaces/UKB/pages/687472641/God+mode+for+UChat+Partners https://www.youtube.com/watch?v=C9t7MffVqHc
You can connect your Stripe subscription products with your paid plan, UChat will automate the purchase and cancellation.
More details here: https://www.youtube.com/watch?v=Fq4E0TIISl0 https://uchat-com-au.atlassian.net/wiki/spaces/UKB/pages/687800321/Stripe+Billing+automation
- Create user/new workspace - Upgrade/downgrade the user's workspace to your own pricing plan - Add/remove addon - Enable/disable auto-renew - Set up webhook to listen to the below events in your custom domain
Add GMB Name and GMB Place Id system field to GMB Bot
Add GMB Name and GMB Place Id system field to GMB Bot, if you have business in multiple locations, you can use this in the condition of the flow. Image 2022-07-21 at 10.12.03 pm.jpg228.92 KB
Send WhatsApp & Telegram Notification in the Action Step!!
This is an update about Action Step - Notification.
Before the update, you are able to send SMS, Voice, Email and Slack Notifications.
Now you can also send WhatsApp and Telegram notifications!!
In an action step, select "Notification":
https://i.imgur.com/suLMYaz.png
WhatsApp Notification:
Select a sender from the "From Phone Number" list. A valid sender must have a WhatsApp bot connected to it in the same workspace.
Besides, the receiver must be an existing bot user in the WhatsApp bot, plus, within the 24 hours window. Otherwise, the action fails.
https://i.imgur.com/Ea3kEan.png
Telegram Notification:
The same applies to Telegram notification. You must have a Telegram chatbot in the same workspace to send out a Telegram notification. And the receiver must be an existing bot user.
You can search a receiver in the Telegram bot by their Telegram User Id, User Ns, Email or Phone Number.
Switch Bot/Flow Feature available in All channels now!
Yesterday we added a new feature about switching bot/flow between different phone numbers in WhatsApp, SMS and Voice.
The feature is now available for all channels! But there is a difference to mention:
WhatsApp, SMS and Voice channel are using users' phone numbers for user_id (user identification), so there is no conflict when you switch a bunch of users from an old number to another phone number.
However, channels like Facebook are using user_id to identify users and each user_id is unique only under this page, it's not unique in the whole Facebook. If the user is switched from one Facebook page to another Facebook page carrying the old page user_id, conflicts might appear.
Therefore, all bot users will be removed to avoid conflicts.
UNLINK:
when you unlink a bot (not in WhatsApp, SMS or Voice), your bot users are kept in the flow.
LINK:
when you link a bot (not in WhatsApp, SMS or Voice), all bot users in the flow are removed.
Switch Bot/Flow between Phone Numbers (WhatsApp, SMS & Voice)
Before the update, if you need to move a flow from no/one number to another, you will need to publish the old flow to be a template then install it to the new numbers. In that way, bot users in the old flow are not moved to the new number. Only the flow is moved.
Now you can easily switch flow between numbers, all bot users are moved together with the flow and settings.
Simply, click on the unlink button to disconnect the flow with the number and click on link button, then choose a standalone flow to link the flow with the number:
Before the update, there are NOW, TODAY system fields that refer to the current time/date of the users (if they have a timezone in their profile, otherwise based on workspace's timezone).
Now a new system field is added called BOT_CURRENT_TIME. This one is the current time based on the workspace's timezone.
We add a new way for you to auto cleanup bot users. You can cleanup bot user when reached bot user limit or time interval.
For example, set up the cleanup to 90 days and the bot will automatically remove users who haven't interacted with your bot over 90 days.
These cleanup conditions are checked once per day, not in real-time.
Alternatively, for more customized cleanup conditions, we suggest you use a datetime based trigger to do a regular check and in the workflow, setup your own condition like only clean guest user or user without contact information, etc.
Human agent Tag added for Facebook Messenger Channel
Now with the new tag added, you can reach out to customer within 7 days window. Don't abuse it, you need to comply with Facebook messenger policy, other you might put your page at risk.
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