Agents can now schedule messages directly in live chat, allowing for flexible timing options such as 5 minutes, 10 minutes, 1 hour, or even up to 24 hours, with a custom time option available as well.
This feature enhances efficiency by enabling agents to plan follow-up messages or send time-sensitive communications without needing to be live. To use, simply type your message, click the schedule icon, select the desired time, and you're all set.
This addition makes managing conversations easier and ensures timely responses for improved customer interactions.
P.S: Schedule WhatsApp template message is supported as well.
