Add Collaborators for agent, can be enabled from workspace settings - Settings

We've introduced a Collaborator feature that allows multiple team members to work together on a single live chat conversation.

This feature can be enabled in the Workspace Settings under the Settings tab. Agents can now easily add or remove collaborators (up to 5) in live chat, providing more flexibility in managing complex conversations that require input from multiple agents.

Additionally, new actions—Add Collaborator and Remove Collaborator—have been added to the flow builder, allowing bots to automate collaboration by assigning or removing agents as collaborators.

Collaborators will have the same view as assigned agents, ensuring smooth coordination.