Previously we sent the export file of bot users by email. Because some users reported the email took very long or did not receive it at all we have now added an additional section under the tool section in your chatbot menu.

After pressing the all export button on the bot users overview you will automatically get redirected to this section to download your file. 

Keep in mind that any generated file will be saved for a total of 7 days, so make sure you have downloaded it before that time