Add Custom Url Target to allow open custom url in live chat side panel, popup window, new tab

We have added a new option for Custom URL Targets in the live chat settings.
Agents can now open a custom URL in three different ways when interacting with users in live chat:
  • Side Panel: Open the URL directly within the live chat window for quick access.
  • Popup Window: Open the URL in a separate window for more flexibility.
  • New Tab: Open the URL in a new browser tab for easy multitasking.
This feature provides agents with enhanced versatility when accessing external links while assisting users.

Custom URL Target Settings in Live Chat.jpg 120.9 KB