Improved Updated
about 1 month ago
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Add filters in live chat messages, allow to filter by message type and sent by

We have introduced new filtering options in live chat to enhance message management and improve workflow efficiency.

  1. Message Type:

    • Filter messages by their type, including:
      • Image
      • Video
      • Email
      • Audio
      • File
      • Text
  2. Sent By:

    • Filter messages based on the sender:
      • User
      • Agent
      • Bot

Benefits:

  • Easily locate specific types of messages within a conversation.
  • Focus on messages from a particular source (e.g., user-generated or bot replies).
  • Streamline live chat management for better customer support.
This update ensures you can quickly and efficiently manage live chat interactions. 🚀