Feature: Voice Channel can use AI Agent - OpenAI Realtime API

Added

  • Voice Channel AI Agent Support:
    • Enabled Voice Channel to integrate with AI Agents using the OpenAI Realtime API.
    • Supports real-time, low-latency, human-like phone call conversations.
    • Seamlessly integrates with OpenAI Realtime Streaming and ElevenLabs Voice synthesis.
    • Also supports:
      • Function calling
      • Business data access
      • All features available in other text-based channels

Improved

  • Provides a natural and dynamic voice interface for conversational AI bots.
  • Unlocks use cases like voice assistants, booking hotlines, and spoken IVRs.
🗣️ Real-time conversations are here — bring your AI agents to life with voice!

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