Feature: update Live chat UI with sidebar and add live chat sidebar setting in workspace settings
Added
-
Live Chat Sidebar Settings: Introduced a customizable Live Chat Sidebar panel in the Live Chat interface.
- Users can now configure visibility of sidebar elements like:
- Agent assignment (e.g. Assigned, Unassigned, Collaborating)
- Message status (e.g. Unread, Spam, Invalid)
- Channels (e.g. WhatsApp, Facebook, Google, SSO)
- Segments
- Users can now configure visibility of sidebar elements like:
-
Workspace Settings Panel: Added a Live Chat Sidebar Settings section within Workspace Settings.
- Admins can enable/disable sidebar visibility and selectively hide elements for better focus and cleaner UI.
Improved
- Enhanced Live Chat UX with structured sidebar grouping and visual clarity.
- Better control for teams to tailor chat visibility per workspace or role.