4 days ago

Feature: add Single bot style option in Live Chat Sidebar Settings

Added

  • Live Chat Sidebar - Single Bot Style Option:
    • Introduced a new toggle: Single Bot Style within Live Chat Sidebar Settings.
    • When enabled, displays all conversations in a simplified single bot view format.
    • Ideal for teams using one primary bot per workspace, reducing sidebar clutter.

Improved

  • Cleaner and more focused sidebar layout for streamlined agent experience.
  • Helps reduce noise in environments with minimal routing logic or bot variation.
🎯 Focus your Live Chat experience with the new Single Bot Style view!