Feature: add option in live chat settings to allow mark as read only if viewed by assigned agent, default will be mark as read if any agent viewed
Added
-
Live Chat - Assigned Agent Read Control: Added a new setting in Live Chat Features to control read status behavior:
- New option: “Mark as read only if viewed by assigned agent”
- When enabled, messages are marked as read only when the assigned agent views them.
- Default behavior remains unchanged: messages are marked as read if any agent views them.
Improved
- Provides greater control and accountability in team-based live chat workflows.
- Prevents miscommunication caused by unassigned agents inadvertently clearing unread indicators.
