Enhance the 'Make Phone Call' Action: Continue after call finished, Auto-Update AI Agent Messages, Return End Of Call Summary

For voice calls, initiated by the 'Make Phone Call' Notification Action in the Omnichannel Bot, it would be very comfortable, to have an intuitive way to integrate end of call actions such as summaries or AI Agent Messages back to the 'Make Phone Call' Notification Action, the Omnichannel User passed. Ideally, the 'Make Phone Call' Notification Action should work similar the GoTo-Node with a selected Function Flow inside: looping through the Call in the Voice Bot while the Omnichannel Flow is on hold and continuing then after the call with the information returned from the Voice Bot.

Mark Kalnitski posted 21 days ago

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