Message Scheduling, WhatsApp Number Verification, Sending .ogg Audio Files

Feature 1: Intelligent Message Scheduling Implementing a message scheduling system enhances interaction between agents and end-users, allowing for better organization and communication efficiency. This functionality should allow for quick scheduling of messages for a specific date and time, with the option to assign a particular agent to the scheduled conversation. A dedicated interface for managing these schedules is essential, enabling intuitive and effective viewing, editing, or deletion of schedules. Expected Benefits: - Improved workflow organization for agents. - Time optimization through planning of future interactions. - Increased end-user satisfaction due to timeliness and relevance of messages. Feature 2: WhatsApp Number Verification to Prevent Duplicity Data integrity is crucial in messaging systems. The functionality to verify the authenticity and uniqueness of a WhatsApp number when manually creating or importing contacts prevents contact duplicity, ensuring a clean and reliable database. This mechanism should be robust enough to efficiently validate numbers, minimizing errors and inconsistencies. Expected Benefits: - Reduction of operational errors related to contact duplicity. - Improved data quality, facilitating contact management. - Resource optimization by avoiding repeated messages or messages to incorrect contacts. Feature 3: Sending .ogg Audio Files as Native Audio The ability to send .ogg audio files, treating them as native audios recorded at the moment, on both official and unofficial WhatsApp platforms, represents a valuable addition. This functionality ensures that audio files sent are perceived by end-users as more personal and direct, rather than just shared files, enhancing the communication experience. Expected Benefits: - Enriched end-user experience through a more personalized and direct form of communication. - Greater flexibility in the choice of file formats, without compromising the quality or perception of the sent content. - Improvement of engagement and interaction strategies, using multimedia resources innovatively. Each of these proposed features aims not only to enhance the functionality of the messaging system but also to enrich the experience of both agents and end-users, aligning with the expectations of a modern, efficient, and highly responsive communication service.