Feature: add Agent Group filter for some analytics reports, allow to quick select the agents within the selected agent group
What’s New
- Filter reports by Agent Groups instead of selecting agents one by one.
- Quickly select all agents within a chosen group.
- Works in key analytics views such as Conversations and LeaderBoard.
Why It Matters
- Faster reporting when managing large teams.
- More accurate group-level performance insights.
- Simplifies agent selection with one click.
👉 Available now in Analytics → Agent Groups filter.