Feature: Added Supervised Agents for the Live Chat Supervisor role.

What’s New

• Live Chat Supervisors can now view all conversations assigned to their selected agents.
• Works across all agent groups, regardless of group assignment.
• Accessible via:
  Workspace Settings → Members → (Supervisor) → Supervised Agents

How It Works

1. Supervisors can open their profile settings and click “Supervised Agents.”
2. Select one or more Live Chat Agents to supervise.
3. Conversations visible to those agents will also become visible to the supervisor.

Why It Matters

• Enables better team monitoring and training.
• Ideal for QA reviews or escalation workflows.
• Ensures supervisors have full visibility into their team’s live chat activity.

👉 Available only for Live Chat Supervisor roles.