Feature: update Workspace Analytics to view more reports
New Features
Enhanced Workspace Analytics with Conversation Mode Reports
- 📊 New KPI metrics available when conversation mode is enabled
- 📈 Additional reports now visible in workspace analytics dashboard
- 🔄 Dynamic view switching between standard and conversation mode analytics
- 📋 Includes:
- Conversation volume trends
- Agent response efficiency
- Resolution rate breakdowns
- ⚙️ Automatically activates enhanced reporting when conversation mode is on