Update: Changed message type for messages sent from Meta (Facebook) Inbox.
What’s New
- Messages sent from Facebook’s native inbox are now marked as Agent Reply instead of Bot Reply.
- Applies automatically to all synchronized Meta inbox messages in uChat.
Why It Matters
- More accurate tracking between bot and human responses.
- Better reporting in live chat analytics and agent performance metrics.
- Improves clarity when managing hybrid (bot + human) conversations.
👉 The update applies automatically — no setup required.