Mask Phone Numbers in WhatsApp Channel To improve customer privacy, you can now hide the full phone number of bot users and only display the last 4 digits in the WhatsApp channel.

This feature can be enabled in the "Live Chat Settings" for agents and supervisors, offering better privacy protection.

You can now upload files when adding a comment to a ticket.

This feature enhances communication and collaboration by allowing you to attach relevant files or media directly within the comments section of a ticket.

HTML Script Add-on for Partners Introducing a new paid add-on for partner users.

This feature allows partners to add global scripts under their custom domain.

Examples include integrating Google Tag Manager scripts, affiliate tracking codes, and more. This update enhances customization options, providing greater flexibility for managing and tracking external tools across your platform.

You can assign names to your triggers in the automation tab.

This feature allows for better organization, as the trigger name will be visible in the trigger list, making it easier to identify and manage different automation rules within your workflows.

Email Templates in Flow Contents We've introduced the ability to manage Email Templates directly under the "Contents" tab in Flow Builder.

Email templates are shared across all bots within the workspace, making it easier to create, edit, and manage email templates in one place.

This update streamlines email communication and ensures consistency across different bots.

We've enhanced the Live Chat feature by adding multiple sorting options. Now, agents can sort conversations by:

- Last message (ascending/descending)
- Created at (ascending/descending)
- Last interaction (ascending/descending)
- Subscribed at (ascending/descending)

This update allows for more efficient handling and prioritization of live chats based on the agent's needs.

You can now set up the main flow (start flow) through an API endpoint.

Additionally, there is support for setting up the main flow triggered by the web chat widget via the API. This makes it easier for developers to manage flow configurations programmatically.

Feature: Export Partner Credit Logs
Partners can now export their credit logs to a CSV file for easier tracking and analysis.

New Search and Sort Options
Added more search fields and sorting options in the partner workspace tab, enabling partners to filter and organize workspace data more efficiently.

You can now export the ticket list to a CSV file directly from the dashboard.

This new functionality allows you to easily download and manage your ticket data for offline use or reporting purposes.

The export option is accessible through the export button located on the ticket list interface.

A new setting is now available to prepend the agent's name in messages when the live chat is taken over by an agent.

This allows customers to clearly know which agent they are communicating with during the conversation, providing a more personalized and transparent experience.

This setting can be found under the Live Chat settings.

Partners can now set up a System Email Profile in the partner settings, which can be utilized within the bot for partner clients. 

This allows for more streamlined and consistent email communication across different workspaces.

Partners can now control access to specific ticket lists in the live chat agent settings using the user permission add-on.

This update allows you to disable selected lists, ensuring agents only see the lists they are authorized to access.

This feature is available exclusively for partners who have purchased the paid user permission add-on.

We have introduced a new option to create bot users if they do not exist within the "Send SMS Action" and "SMS Notification" settings.

This feature allows for the automatic creation of bot users, streamlining communication and improving user tracking when sending SMS messages.

We have introduced blacklist actions for the SMS channel.

Now, you can easily add or remove users from the blacklist.

The blacklist ensures that no messages will be sent to the blacklisted user.

Additionally, you can use the "Matched with Blacklist" trigger or the "Search Blacklist" action to re-engage the user from a different SMS bot.

This update allows you to easily find duplicate contacts by searching their phone number, email, or user ID through the Advanced Actions -> Bot User API.

You can now choose to search for these details at either the bot level or the workspace level.

This makes managing and identifying bot users more efficient and straightforward.

 

Now you can programmatically manage labels for bot users through the Bot User API Action.

New actions include the ability to list labels, check if a user has a specific label, add labels, remove labels, and remove all labels.

This allows more flexibility in managing user segmentation and interactions based on labels within your bot.

Added API endpoints to set and retrieve the business hours for your e-commerce store.

You can now easily manage the store's operational hours programmatically using GET and PUT API requests.

Check the response schema to customize store hours, including start and end times.

Added a prefix "S" for system fields and "B" for bot fields in the field selection dropdown.

This update makes it easier to distinguish between system and bot fields while building flows, improving overall usability and clarity.

Automatic Blacklist Addition: When users send "STOP" via the SMS channel, their phone number is automatically added to the blacklist, ensuring no further messages are sent to them.

Opt-in Removal from Blacklist: Users can rejoin the communication list by sending "START," which removes their phone number from the blacklist.

"Matched with Blacklist" Trigger: Utilize this trigger to engage users from different numbers when their phone number matches the blacklist.

Partners who have purchased the "Permission" add-on can now adjust permission access for live chat agents and supervisors.

This allows hiding specific bot channels within the live chat interface for agents and supervisors, improving channel management.

The feature is available under the "Live Chat" tab in the top navigation bar.