Partners can now customize the live chat UI with the new Live Chat Theme add-on.

Adjust the colors and design elements to match your brand and create a more personalized experience for your users.

You can now set up a WhatsApp Welcome Message trigger to greet users when they first interact with your WhatsApp bot.

The trigger includes optional bot user filters and a note field for better management and customization of the welcome experience.

If you have many triggers, and now you can filter by the trigger status(active or inactive) and also by the different type of triggers used. check the screenshot to find the new settings in the trigger.

If a sub flow was installed from a template, you will now see a "View Template" option in the sub flow list dropdown.

This allows you to quickly access and view the original template of the installed sub flow for easy reference and modifications.

We’ve added the ability to forward email events to your own Webhook URL with the SendGrid integration.

This allows you to receive a copy of all email events at the specified URL.

You can find this option in the SendGrid integration settings, allowing greater flexibility and control over email notifications.

The default model for the OpenAI integration has been updated to gpt-4o-mini to support the latest release.

This model offers enhanced capabilities, making it faster and more efficient.

You can find this update in the OpenAI integration settings, under Create Chat Completion.

The default model for Gemini AI has been updated to gemni-1.5-flash to support the latest release from Gemini.

This ensures improved performance and response times with the new model, delivering faster and more accurate completions.

You can find this update in the Gemini AI integration Action settings, under Create Chat Completion.

A new setting has been added to the Live Chat configuration allowing you to hide system debug messages from live chat agents and supervisors.

This feature helps keep the live chat window clean and focused by ensuring only relevant messages are visible to the team, improving the overall user experience.

You can toggle this option in Settings -> Live Chat under Live Chat Features.

You can now create image and text posts directly to your Facebook pages using the "Create Image Post" action.

This new feature is available in the Flow Builder under Action -> Advanced Action -> Facebook API.

Simplify your content creation and publishing workflow by integrating Facebook page posts directly into your bot flows.

A new option is now available in the email node allowing users to choose whether or not to include the unsubscribe text in outgoing emails.

This gives more flexibility when sending certain types of emails where the unsubscribe text may not be necessary or relevant.

A new "Auto" layout option has been added to the WebChat Widget Quick Reply button settings.

With this feature, the button layout will automatically adjust based on the content and available space, providing a more responsive design for users.

You can now search and identify which flow or node has used a specific custom user field or bot field within the platform.

This feature allows for better tracking and management of field usage across your workflows, providing an easy way to optimize or troubleshoot configurations.

With this update, UChat introduces Conversation Mode to provide detailed insights into your support operations.

For more detailed information on how to use Conversation Mode, refer to our help documentation.

A new Timezone option has been added to the Smart Delay action. You now have the flexibility to choose which timezone to apply for your smart delay tasks:

This ensures that your delays align with the appropriate time zones based on your bot's users, workspace location, or telemarketing regulations for SMS campaigns.

A new Unsubscribed status filter has been added to the live chat dropdown. 

This allows you to quickly and easily locate users who have unsubscribed from your bot, enhancing your ability to manage your bot audience efficiently.

Simply select "Unsubscribed" from the live chat dropdown to view these users.

You can now easily set and match up custom user IDs with your bot users via the webchat widget. 

This feature includes helpful sample codes for implementation, making it easier to integrate and synchronize your external user IDs with the bot system.

Note: This new feature improves user identification and session tracking, providing a seamless experience between web applications and bot user management.

We are excited to introduce integration with Coze AI Chatbot!
This new AI agent offers enhanced automation for your bots. You can now integrate Coze into your UChat platform to power your AI-driven workflows.