Inbound Webhook Addon
Partners can now manage the Inbound Webhook Addon for their clients. This addon allows for the management of inbound webhook requests with the following details:

Timeout Addon
Partners can also manage the Timeout Addon for their clients, with additional seconds added to the default timeout settings:

Introducing WhatsApp Template Message Analytics for WhatsApp Cloud users. This feature allows you to track and analyze important metrics for each template message, providing insights into:

- Cost of each message sent.
- Delivered message statistics.
- Sent, Read, and Clicked rates, giving you a complete overview of message engagement.

Where to Find It: Navigate to Content -> WhatsApp Conversations to view these insights.

Now you can manage the integration credentials for Shopify, WooCommerce, OpenAI, and S3 Storage directly through API endpoints, giving you flexibility and control over your integrations.

Where to Find It: Access these APIs through the Integration section of the UChat API documentation.

Now you can track all the email webhook events from SendGrid directly in your UChat dashboard!
This new feature allows you to monitor the status of emails, ensuring better tracking of the communication sent to bot users.

Features:

- Logs all email events such as Sent, Delivered, Opened, and Failed.
- Status and timestamps for each webhook event.
- Logs stored for two weeks, providing a clear history of email activities.

Where to Find It: You can access this by navigating to Dashboard -> Webhook Logs -> SendGrid.

This feature is exclusive to WhatsApp Cloud!
Now, you can track detailed analytics for all your WhatsApp conversations directly in the UChat dashboard.

This comprehensive data allows you to monitor and optimize your WhatsApp conversations efficiently.

Where to Find It: Navigate to Content -> WhatsApp Conversations in the UChat dashboard to view these analytics.

Previously, WhatsApp template messages sent to users were not displayed in the live chat interface.
Now, all WhatsApp template message notifications will show up directly in the live chat window, enhancing transparency and providing full conversation visibility for agents.

UChat partners can now collect taxes seamlessly during subscription checkout. When enabled, the tax rates configured in your Stripe account will be applied to the UChat checkout page for your clients.

Enhance your team collaboration with color-coded labels. You can now assign specific colors to your labels, making it easier to organize and differentiate them.

Your media management is now easier and more organized. You can now create folders in the Media Library to categorize and store your media files efficiently.

Details:

Create folders to organize different media files.
This feature helps you easily navigate and manage your media by grouping files into relevant categories.

We have made the WhatsNew and Error Logs cards available by default for all workspaces in the Partner Dashboard.

This is especially helpful for UChat Partners who want to keep their workspaces informed and up to date without any manual setup.

We’ve introduced a new Postcode field to the User System Fields. This allows you to capture and store postal code information for bot users in your workspace.

We’ve added 3 new cards to the Partner Dashboard Addon for UChat partners:

- What's New
- Error Logs
- Audit Logs

Default Status: These cards are hidden by default but can be shown or hidden as per your preference.

This feature is available only through the "Dashboard" paid add-on. UChat partners can customize their dashboard by adding these cards to provide better insights into the platform's activities and system updates.

How to Access:

Navigate to the Partner Dashboard Settings.
Choose which cards to show or hide for your custom dashboard experience.

We've added a "What's New" section, available exclusively for UChat Partners. This feature allows you to manage and announce important updates across all workspaces under your custom domain.

How to Access:

1. Navigate to Whitelabel Settings -> Partner Settings.
2. Under the "What's New" section, you can create new announcements or choose system updates to be shown across your workspaces.

By utilizing this, UChat Partners can ensure all their workspaces stay informed with the latest updates from UChat or custom announcements from your business.

For more detailed instructions, check out the tutorial videos on the UChat YouTube Channel.

We’ve introduced two powerful new endpoints for UChat Partners:

List Workspace Members
Easily retrieve a list of all members in any specified workspace.

Remove Member from Workspace
Manage access efficiently by removing members from workspaces with this API endpoint.

These features are available exclusively for UChat Partners. Access the new API endpoints via the Partner documentation to manage workspace members more effectively.

We're introducing new functionality for UChat partners in Whitelabel Settings:

Sorting: Easily sort workspaces to streamline management and find information quickly.
Export to CSV: Use the new export button to download workspace data as a CSV file, simplifying data analysis and record-keeping.

These updates empower you to efficiently manage workspaces and optimize your workflow. Enjoy enhanced control and flexibility with these new features!

We've added a new option in Live Chat Features: Prepend Agent Name to Messages for the WhatsApp channel.

This feature allows you to automatically add the agent's name to the beginning of messages they send, enhancing clarity and personalization in your communications.

Activate this setting to improve message transparency and provide a more personalized experience to your WhatsApp users.

We're introducing two new events to the Partner Webhook: bot_created and bot_deleted.

These events notify you whenever a customer creates or deletes a chatbot across different channels.

Utilize these notifications to set up tailored onboarding processes for each channel, ensuring a seamless and efficient customer experience.

Enhance your management capabilities by integrating these events into your workflow today!