We're excited to announce a new feature for UChat Partners: the "Invite Member to Workspace" option in the Partner API.

Partners can now effortlessly add team members through API calls, streamlining collaboration and workspace management.

Utilize this feature to efficiently expand your team and enhance workflow coordination. For further details, explore the updated Partner API documentation.

Empower your team with seamless member integration today!

We've refined the way read receipts are managed in Live Chat:

The last_agent_read_at timestamp will now only be updated if the conversation is assigned to a specific agent, and that assigned agent views the messages.

This change ensures that read statuses accurately reflect the engagement of assigned agents, enhancing accountability and precision in chat management.

Leverage this update to improve team coordination and response accuracy!

We've fixed a bug related to message drafts in Live Chat to enhance your messaging experience:

Draft messages for each bot user are now stored in the browser session. This means if you write a message for a user and navigate away to another bot user, the draft will remain intact when you switch back.

This improvement ensures that your work is preserved, minimizing disruptions and improving efficiency during chat management. Enjoy a smoother and more reliable messaging experience with this update!

We're introducing a new Unanswered filter under the status dropdown in Live Chat.

This filter allows you to easily identify and focus on messages that haven't received a reply from an agent or bot, ensuring no conversation is overlooked.

Enhance your response efficiency and customer support by leveraging this convenient filtering option!

We've implemented a new feature in the Live Chat system:

When any agent views a chat message, the last_agent_read_at timestamp is automatically updated, marking the conversation as read.

This ensures that your team has real-time visibility into message status, enabling more efficient communication and response tracking.

Benefit from improved accountability and streamlined chat management with this enhancement!

We're adding new APP servers, which requires an update to your MongoDB whitelist.

To ensure seamless connectivity and security, please update the list with the new server IPs. You can find the complete list of IPs to whitelist by visiting the Server IP List.

Stay secure and maintain optimal performance by keeping your IP whitelist up to date!

We're updating our keyword system to include a Name field for both keyword triggers and Facebook comment keywords.

This addition allows you to label and organize your keywords more effectively, improving manageability and clarity.

Streamline your keyword strategies by easily identifying and categorizing each keyword trigger with a specific name.

Take advantage of this update to optimize your keyword management workflows!

We've added an Audit Logs option in the Flow Builder dropdown menu.

This feature allows you to view all audit logs related to changes within the flow editor of your bot.

Easily track edits, updates, and modifications to maintain oversight and traceability.

Utilize this tool to ensure accountability and streamline your workflow management!

We're pleased to introduce three new system fields for bot user profiles:

These additions enhance your ability to capture detailed user information, improving personalization and engagement strategies.

Update your user profiles today to take advantage of these new fields!

We're excited to announce support for OpenAI's Assistants V2 and the new Vector Store feature.

Assistants V2: Now available for selection, this update enhances your AI interactions by providing more advanced and flexible assistant capabilities.

Vector Store: Easily manage and organize your vector files through the new Vector Store tab, streamlining your data management processes.

These updates are designed to elevate your AI integrations and improve overall functionality. Explore these enhancements to optimize your workflow!

We're introducing a new feature for UChat partners: Location in Partner Custom Menu.

This update allows you to display custom menus either in the sidebar or on the billing page.

To access this feature, go to White Label Settings > Partner Settings > Custom Menus, where you can configure your menu locations as desired.

Enhance your interface and tailor the user experience with this flexible customization option!

We're pleased to introduce a new option to the Live Chat settings: Hide Shop Order Icon.

This feature allows you to remove the shop icon from the live chat sidebar, providing a cleaner interface for your users.

You can easily access this setting by navigating to Settings > Live Chat > Live Chat Features.

Tailor your chat environment to suit your preferences with this update!

We've enhanced the /partner/clients API endpoint, a feature exclusive to UChat partners.

Now, when you call this endpoint, you'll receive a comprehensive list of all workspaces owned by each client in the response.

This improvement provides a more complete view of your client structures, facilitating better management and support.

Explore these expanded capabilities to enhance your workflow efficiency!

We're thrilled to introduce a new Partner API: update-extra-billing-information.

This feature, available exclusively to UChat partners, allows you to store and manage additional billing information for client workspaces efficiently.

To explore the API details, visit the Partner API Documentation.

Optimize your billing processes and improve client management with this new capability!

We're excited to introduce the Default Flow Theme setting in Partner Settings, exclusively for UChat partners.

This feature allows you to select a preferred flow builder theme as the default for client workspaces, provided they are using the default theme settings.

Enhance consistency and streamline the user experience across all projects with this customizable option!

We're introducing Partner API capabilities to enhance your control and efficiency:

List Workspace Flows: Easily retrieve all flows within a workspace using the list-flows endpoint. Filter by channel type and manage your workflows effortlessly.

Install Templates: Quickly install templates to bots via the install-template endpoint. Simplify setup and standardize bot functionality across your workspace.

These tools, requiring "Manage Team" scope, are designed to optimize your workflow and enhance your management capabilities.

We're excited to launch the new Team Label feature, designed to function like tags but shared across the entire workspace.

Team Labels enable seamless collaboration and are ideal for use with the "Global Contacts" paid add-on for UChat partners.

This feature helps you segment users with consistent labels across all bots in the same workspace, enhancing your ability to manage and engage with your audience effectively.

Streamline your user segmentation and improve organizational efficiency with Team Labels!

We’ve added the "Assign to Agent" option to the Bulk Action menu for bot users.

This feature enables you to efficiently assign multiple users to specific agents at once, simplifying workload distribution and agent management.

Enhance your team's productivity and streamline user-handling processes with this new capability!

We're excited to announce a new API that allows you to fetch summaries of custom events effortlessly.

With customizable parameters such as range (for selecting specific time frames) and event_ns (for targeted event namespace searches), this API provides insightful data at your fingertips.

Incorporate this tool to gain valuable insights into your event data efficiently!

You can find more information about this API endpoint here:
https://www.uchat.com.au/api#/Flow%20Custom%20Events/flowEventsSummary

We've updated the Audit Logs (Beta) in Workspace Settings to extend visibility to both owners and admins.

Additionally, we’ve introduced an export button, allowing you to easily download and archive activity logs.

These logs, stored for two months, provide a comprehensive view of user actions and changes, enhancing transparency and oversight.

Utilize these features to efficiently manage and review your workspace activities!