We're pleased to announce the addition of Audit Logs (Beta) to Workspace Settings.

This feature is exclusively visible to workspace owners, providing a detailed history of user actions and changes within the platform.

Audit Logs help ensure transparency and enhance accountability, offering an easy way to track and review activities.

Explore this new feature to maintain clear oversight of your workspace operations!

We're excited to announce new functionality for managing conversations:

You can now add "Closing Notes" as a condition in workflows, enabling more targeted follow-up actions.

Additionally, closing notes are now displayed in the user profile, providing clearer insights and historical context for each interaction. This feature helps streamline support and optimize user engagement strategies.

Take advantage of these improvements for deeper conversation management and user understanding!

We're introducing a new permission item in the Member Permission add-on: "Upload Files."

When this option is disabled, the upload box will be hidden, but users can still send images or files via URL or library access.

Please note that this setting is exclusive to UChat partners, and the "User Permission" paid add-on must be activated.

Enhance your control over file handling with this new feature!

We're excited to announce the addition of a Custom Events API, empowering you to list and manage events efficiently.

This update also includes the ability to search bot users by event_ns, allowing you to tailor interactions and actions based on specific event names.

For more detailed information, explore our Custom Events API documentation.
https://www.uchat.com.au/api#/Flow%20Custom%20Events/flowEvents

Utilize these features to enhance your workflow and user engagement strategies!

We’ve introduced a new feature in the "Conversation is Done" trigger:

A Closing Note category filter. This allows you to categorize and filter conversations based on specific closure notes, adding a layer of organization and insight.

Easily save context such as category, summary, and attachments to user fields, ensuring comprehensive documentation and follow-up.

Leverage this feature to streamline conversation management and improve analytics!

We're pleased to announce the integration of Claude AI into our platform.

This enhancement enables more intelligent, context-aware interactions to elevate user engagement and service.

Leverage Claude AI's capabilities to provide nuanced responses and support across various communication channels, enhancing both user experience and operational efficiency.

Get started with Claude AI to revolutionize your interaction dynamics!

A new integration using the Combot V2 API has been added, allowing users to create and manage WhatsApp flows directly.

We're thrilled to introduce WhatsApp Embedded Signup as the default setup for new workspaces.

Gone are the days of creating private apps and manually configuring webhooks and API keys.

Now, you can simply log into your Facebook account, set up WhatsApp Manager, verify your number, and have your WhatsApp chatbot up and running in just 5 minutes!

Experience hassle-free integration and enhance your communication channels effortlessly.

Introducing our latest automation feature:

Facebook Lead Form integration, designed to automatically match or create new bot users using phone numbers from incoming lead ads.

Once a lead is captured, you can instantly connect via SMS, WhatsApp, or email, enhancing communication agility.

Additionally, leverage our AI capabilities to convert these leads into sales and appointments, streamlining your path to success.

Activate this feature to effectively maximize your lead conversion potential!

Video tutorial:
https://www.youtube.com/watch?v=uqjjZF3EGmc

Streamlined Error Logging with Daily Trigger Limit


We've enhanced our error logging system with a keyword filter feature, improving the precision of error management.

Additionally, to prevent alert fatigue, the error log trigger will now activate just once per user within a 24-hour period.

This update ensures focused attention on errors while minimizing redundant notifications.

Make sure to leverage these improvements for a more efficient error-handling experience!

A new feature called Text Typing Effect has been added to the WebChat Widget settings.

This can enhance the user experience by adding a dynamic and interactive touch to the chat interface.

We have added a new option for Custom URL Targets in the live chat settings.

Agents can now open a custom URL in three different ways when interacting with users in live chat:

This feature provides agents with enhanced versatility when accessing external links while assisting users.

We have introduced new API endpoints for managing WhatsApp Templates.

Here are the available actions:

Additionally, you can also send WhatsApp templates directly to bot users.

We have introduced a new advanced action in the Flow Builder: Set Timezone.

With this feature, you can now easily configure the timezone for a user, helping you manage time-sensitive workflows and notifications efficiently.

To access this feature, navigate to Advanced Actions in your flow and select Set Timezone.

We have introduced a new Media Library section under My Contents.

This feature will allow you to easily manage, store, and organize your media assets, like images and audio, directly from your content management interface.

It streamlines file management and access for a smoother user experience.

No additional setup is required. Simply navigate to My Contents to start using the Media Library today.

We’ve updated the live chat UI with a new toggle option for the user profile panel.

This allows users to maximize space in the live chat window, offering a cleaner and more efficient workspace.

Easily switch the user profile panel on or off to suit your preferences and workflow needs.

The WhatsApp Flow feature has now moved out of beta, as no bugs were reported. 

This means the feature is now fully available and stable for all users. 

You can now confidently utilize WhatsApp Flow without the beta tag for smoother automation and communication flows.

This update allows you to organize your tags efficiently by creating folders.

You can now categorize and group tags, making it easier to manage and access them from the Contents section.

Simply create a folder, name it, and start organizing your tags for improved workflow.

This update introduces the "Error Logged" trigger, which is designed to fire once per hour for each bot user.

It allows you to capture error messages based on specific keywords and automatically save the error context to a user field for further automation.

This is useful for tracking bot issues and responding promptly.

This update introduces a new trigger—"Moved to Board"—which can be found under the Automation → Triggers section.

This allows you to automate actions when a user is moved to different boards or any board.

It's perfect for streamlining task management and ensuring the right automation is triggered based on the board movement.