We have now provided the action to re-assign the conversation by agent as a separate option and is now no longer dependant on the visibility status

You can now determine your online status of your profile by setting it either active or away. Just go to the top right corner and press the dropdown

We have added the feature you can now add in your own Custom Sender ID inside the send sms and sms notification actions if your connected provider supports it

When you have the conversation ability disabled inside the chatbot settings agents will not be able to re-assign the conversation to another agent

A new SMS provider upon request has been added: Telnyx

We have added the option to choose how you would like to open the webchat widget under the ref url settings, giving you more freedom to select your preferred option

Besides the single and clear all variables we have now added a new action "clear multiple variable value"

We have now extended the ability for Partner admins to not only log in and view the client workspace but also make edits on them to resolve issues, explain features, and so on

With this new template type you will be able to let users verify their account by copy and pasting generated login codes from a sent message template

You are now able to mark any conversation as invalid:

And at the same time also start an automation on it:

With this notification you are now also to send admin notifications on the Facebook channel.

You will be able to search through any of your connected Messenger bots inside the workspace and can search for the user by subscriber id or ns, email and or phone number

you will also be able to select any of the 3 special Messenger tags to notify the person of your choosing

We now added the ability to select the Round Robin feature directly inside the agent group.

This will provide a more equal distribution of tickets between the agents inside the group based on their weighting

We have added two new conditions for our SSO beta feature: 

With these conditions you are now able to use it in different use cases to identify the user across channels

We have made some great improvements to the text input boxes so let's go over them: 

We have added a new endpoint to the partner API to allow you to create a new workspace for an existing user.

This allows you to have more freedom in terms of setup

You can find the endpoint here

More information has been given in our recorded video at: https://youtu.be/SFTxJUQyRbY

We have pushed an update to the Shopify integration. You now have the option to set your own desired waiting time to trigger an abandoned cart trigger

This will allow you to bypass the default 30 minutes and set it anywhere from 5 minutes all the way up to 60 minutes

We have added a more dynamic way of setting the language of the Chatbot. Instead of a pre-set dropdown, you can now directly set the access by using the user profile language instead

Under the value section, you can then use the user profile system field and select the language dynamically

this will skip the need for the user language

We have added an additional section inside the SMS channel Telemarketing hours called Telemarketing Timezone

By default the system will use the user timezone but if it is unable to find it then will revert to the workspace timezone instead. 

But you might want to set up another timezone altogether and that is now easily done with the release of this feature

We have added new languages for Korean and Vietnam

Partner now can remove addon from UI if the workspace has an add-on