Now we allow you to create email templates with a simple, powerful email builder. 

The templates can be used across all the channels in the workspace. 

You can insert custom variable in the email content. 

Telegram message support "Parse mode", MarkdownV2 , Markdown ,HTML.

MarkdownV2 may not work if the message or content of user field contains some special characters. If only simple markdown required, then use Markdown

In the live chat window, if the user is out of 24 hour window, you won't be able to send messages, unless you use the "tag" that Facebook support

With inbound webhook, now you can connect your chatbot automation with 3rd party applications, CRMs directly.

Live demo:
https://www.youtube.com/watch?v=L5WxUm1TehU&t=1s