Newest updates
Benefits:
Key Highlights:
Use Cases:
Key Highlights:
Use Cases:
Key Highlights:
Example Request Body:
New Endpoints:
Older updates
Improved
Updated
Add filters in live chat messages, allow to filter by message type and sent by
We have introduced new filtering options in live chat to enhance message management and improve workflow efficiency.
-
Message Type:
- Filter messages by their type, including:
- Image
- Video
- Audio
- File
- Text
- Filter messages by their type, including:
-
Sent By:
- Filter messages based on the sender:
- User
- Agent
- Bot
- Filter messages based on the sender:
Benefits:
- Easily locate specific types of messages within a conversation.
- Focus on messages from a particular source (e.g., user-generated or bot replies).
- Streamline live chat management for better customer support.
This update ensures you can quickly and efficiently manage live chat interactions. 🚀
Add Facebook, Instagram Reaction Trigger
We’ve added Facebook Reaction and Instagram Reaction triggers to your automation toolkit!
Key Highlights:
- Trigger Actions: Automatically respond or take specific actions when users react to your posts on Facebook or Instagram.
- Support for All Reactions: Includes all reaction types like Like, Love, Haha, Wow, Sad, and Angry.
Use Cases:
- Engagement Tracking: Monitor user reactions to measure the effectiveness of your posts.
- Personalized Follow-Ups: Send tailored messages or offers based on user reactions.
Add Whatsapp Reaction Trigger
We’ve introduced the WhatsApp Reaction Trigger to enhance your messaging automation capabilities!
Key Highlights:
- Trigger Actions: Automate responses or workflows when users react to your messages on WhatsApp.
- Reaction Support: Compatible with all WhatsApp reactions like 👍, ❤️, 😂, 😮, 😢, 🙏, and more.
Use Cases:
- Real-Time Engagement: Instantly acknowledge or respond to user reactions on your messages.
- Insightful Follow-Ups: Customize your next steps based on the type of reaction received.
Improved
Updated
Add trial_days in partner create workspace api
We’ve added the trial_days parameter to the Partner Workspace Creation API, allowing greater flexibility when creating new workspaces.
Key Highlights:
- Custom Trial Periods: Partners can now set a specific trial duration (in days) for newly created workspaces.
- Parameter Integration: Include the trial_days key in the request body when calling the API.
- Default Behavior: If trial_days is not provided, the system will fall back to the default trial duration.
Example Request Body:
{
"name": "string",
"email": "string",
"password": "string",
"team_name": "string",
"require_email_verification": "yes",
"template_ns": "string",
"trial_days": 14
}Add api endpoint to list installed mini apps and update api key for installed mini app
We’ve added two new API endpoints to enhance the management of installed mini apps:
New Endpoints:
-
GET /installed-mini-app/list
- Purpose: Retrieve the list of all installed mini apps in the system.
- Use Case: View and manage all installed apps effortlessly.
-
POST /installed-mini-app/update-api-key/{app_id}
- Purpose: Update the API key for a specific installed mini app.
-
Parameters:
- {app_id}: The unique identifier of the installed mini app.
- Use Case: Refresh or change API keys for improved security or new integration configurations.
Improved
Updated
Allow to use Markdown for Partner Whatsnew
Partners can now use Markdown to format content in the "What's New" section.
-
Key Features:
- Add links, images, and rich text formatting with Markdown.
- Syntax highlighting for code blocks and inline code.
- Preview changes in real-time while editing.
This enhancement allows for more visually engaging and structured announcements, making updates more interactive and informative for users.
Improved
Updated
Add Default Timezone and Default Country Code in Partner Settings
We’ve added two new settings under Partner Settings for improved customization and efficiency:
- Default Timezone: Set a default timezone for newly created workspaces, ensuring uniformity across accounts.
- Default Country Code: Define a default country code prefix for phone numbers when creating new bot users, streamlining data entry and consistency.
These enhancements aim to simplify your workflow and provide a better user experience.
Allow to use partner workspace S3 storage as default system storage for clients in Partner Settings
A new toggle has been added to Partner Settings:
S3 Storage: Enable this setting to use the verified S3 storage from the partner workspace as the default system storage for all clients. If you turn this on, all the files that sent from live chat, or uploaded in the flow builder will be save into your own S3 storage.
Allow to edit the screens for published whatsapp flow
Now you can edit the screens for your published WhatsApp flows directly from the dashboard.
- Navigate to the desired WhatsApp flow.
- Use the new “Edit Screens” option to make updates to your flow screens seamlessly.
No need to unpublish or disrupt live workflows!
Improved
Updated
Update whatsapp flow to use v6.0 and add init value and visible field. support to open url in Optin and embedded link
Allow to edit the screens for published whatsapp flow
Now you can edit the screens for your published WhatsApp flows directly from the dashboard.
- Navigate to the desired WhatsApp flow.
- Use the new "Edit Screens" option to make updates to your flow screens seamlessly.
No need to unpublish or disrupt live workflows!
This feature streamlines updates and keeps your flows agile for real-time improvements. 🚀
- Navigate to the desired WhatsApp flow.
- Use the new "Edit Screens" option to make updates to your flow screens seamlessly.
No need to unpublish or disrupt live workflows!
This feature streamlines updates and keeps your flows agile for real-time improvements. 🚀
New
Updated
Add trigger Instagram Ad Referral - when user clicks Instagram Ad
We’ve added a new trigger for Instagram Ad Referral. This feature allows you to capture when users click on Instagram ads and map key ad information, such as Referral Payload and Ad ID, to user fields.
- Configure filters to refine the bot users impacted.
- Add optional notes for better organization.
This enhancement makes tracking Instagram ad performance more seamless and integrates ad interactions directly into your workflows. 🎯
- Configure filters to refine the bot users impacted.
- Add optional notes for better organization.
This enhancement makes tracking Instagram ad performance more seamless and integrates ad interactions directly into your workflows. 🎯
Improved
Updated
Add Last X Hours in Bot User API - List Chat Text Message action
We've introduced a Last X Hours filter in the Bot User API's List Chat Text Messages action.
This allows you to fetch chat text messages within a specific time frame, providing more flexibility and precision in retrieving recent conversations.
Simply set the desired number of hours to filter messages effectively.
This allows you to fetch chat text messages within a specific time frame, providing more flexibility and precision in retrieving recent conversations.
Simply set the desired number of hours to filter messages effectively.
Add X AI integration
We’re thrilled to announce the integration of X AI into our platform!
With this feature, you can now connect your X AI account using your API key to enhance your workflows and leverage AI-powered capabilities seamlessly.
Simply enter your API key in the settings to get started.

Add X AI integration

Add X AI integration
With this feature, you can now connect your X AI account using your API key to enhance your workflows and leverage AI-powered capabilities seamlessly.
Simply enter your API key in the settings to get started.


Improved
Updated
New Date-Time Filter Options - "after x days ago" and "before x days ago"
We've enhanced the filtering options with two new date-time conditions: "after x days ago" and "before x days ago".
These options provide more flexibility when creating conditions based on time, making it easier to filter users or records by specific recent or past activity periods.
Perfect for targeted follow-ups or data analysis within custom date ranges!

New Date-Time Filter Options
These options provide more flexibility when creating conditions based on time, making it easier to filter users or records by specific recent or past activity periods.
Perfect for targeted follow-ups or data analysis within custom date ranges!

Improved
Updated
Group by Agent Type and Rating Type Fields in Ticket List
We've added a new grouping feature for ticket lists! Now, you can group your tickets by Agent Type and Rating Type fields in both Table and Board views.
This improvement allows for better ticket organization and lets teams quickly view tickets based on specific agents or ratings, streamlining support workflows and making it easier to manage and assess performance.

Group by Agent Type and Rating Type Fields in Ticket List
This improvement allows for better ticket organization and lets teams quickly view tickets based on specific agents or ratings, streamlining support workflows and making it easier to manage and assess performance.

New
Improved
Remove All Collaborators Action
We’ve introduced the "Remove All Collaborators" action to streamline your workflow.
This action allows you to quickly remove all collaborators from a conversation with a single click, improving efficiency in managing team interactions. Perfect for closing collaboration loops effortlessly!

Remove All Collaborators Action
This action allows you to quickly remove all collaborators from a conversation with a single click, improving efficiency in managing team interactions. Perfect for closing collaboration loops effortlessly!

Improved
Updated
Last Message Type in System JSON Field for User
We’ve introduced a new field called Last Message Type in the system JSON for user data. This field helps you identify the nature of the last interaction with the user and supports the following values:
- in: The last message was received from the user.
- out: The last message was sent to the user by the bot.
- agent: The last message was sent by a live chat agent.
This enhancement allows you to better track recent interactions and personalize responses based on the last message type.
Improved
Updated
Remove All Smart Delays and Scheduled Messages in Bot User API
We've added two new delete actions in the Bot User API to streamline your flow management:
- Remove All Smart Delays: Instantly clear all smart delay actions associated with a bot user.
- Remove All Scheduled Messages: Quickly delete all scheduled messages queued for a bot user.
These additions make it easier for you to reset or adjust bot activities in bulk, ensuring more flexible and precise management of user interactions.

Remove All Smart Delays and Scheduled Messages in Bot User API

New
Improved
UTM Parameter Tracking for New User Sign-Ups
We’ve introduced a new functionality to capture UTM and other URL parameters on our sign-up page and include them in the partner webhook.
This enhancement enables precise tracking of traffic sources and affiliate attribution for partners.
How to Use It:
This enhancement enables precise tracking of traffic sources and affiliate attribution for partners.
How to Use It:
- Purchase the HTML Script Add-On: This is required to add custom scripts on your partner page.
-
Insert the Script:
- Add the following code to capture parameters:
- <script type="text/javascript" charset="utf-8">
var _uf = _uf || {};
_uf.domain = ".dfktv2.com"; // Replace with your partner domain
_uf.additional_params_map = {
affiliate: "UC_AFFILIATE",
code: "UC_code"
};
</script>
<script src="https://d12ue6f2329cfl.cloudfront.net/resources/utm_form-1.2.0.min.js" async></script>- Make sure to replace _uf.domain with your own partner domain.
- Customization: To capture additional parameters, refer to our help documentation or YouTube tutorials for guidance.
With this setup, UTM parameters and custom URL parameters will automatically be sent to the partner webhook upon user sign-up, making it easier to track campaign performance and affiliate sources.
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