We've added a new capability to export custom event data when the filtered records are under 20,000. 

This enhancement allows for streamlined data extraction within manageable record limits, ensuring efficient handling of custom event exports for deeper analysis.

We've refined the Unanswered filter to better support live chat agents by excluding unsubscribed users. 

Now, if a user has replied "STOP" or unsubscribed as their last message, they will no longer appear in the default unanswered filter. 

This adjustment focuses the filter on users who actively require responses, helping agents prioritize conversations that truly need attention.

We’ve added a new "Only Email Messages" toggle in the Live Chat view, allowing agents to filter conversations to display only email messages.

This feature is especially useful for agents who need to focus on email-based interactions, streamlining their view and enhancing workflow efficiency.

We’ve introduced a Create SSO User action that allows users to set up Single Sign-On (SSO) profiles using just an email address.

Previously, SSO required logging in with a Facebook or Google account, but now you can create a master profile simply using an email, expanding access and simplifying the setup process.

This enhancement enables a unified user experience across channels, making SSO more accessible and versatile for various use cases.

We’ve introduced a Display Order setting in the Partner Topup Options, allowing you to define the order in which top-up options appear for your clients.

This feature provides greater control over the presentation of different currency and amount options, making it easier to prioritize specific top-up choices.

Arrange the options in a sequence that best suits your business needs for a smoother user experience.

We’ve added a new setting in the Broadcast feature that allows users to control the Max Bot Users per Minute.

This setting lets you specify the rate limit for broadcasting messages, ensuring messages are sent to a defined number of users per minute.

By adjusting this rate, you can manage the flow of broadcast messages to avoid overloading the system and maintain optimal performance.

Video Tutorial:
https://www.youtube.com/watch?v=lknKCcf5exQ

We’ve added a Navigate to Step button to certain system messages, such as Add Tag Action and Set User Field Action.

This feature allows users to quickly jump to the relevant step in the flow, streamlining the process of troubleshooting and editing workflows.

It provides a more efficient way to track actions and make adjustments directly in the flow builder.

We’ve enhanced the audit logging system by including a delete log entry specifically for audit logs when a bot user is deleted.

This update ensures that all deletions involving bot users, including their associated audio logs, are accurately tracked and recorded in the audit logs.

This provides a more comprehensive view of user actions and system changes, enhancing transparency and traceability.

We’ve added the ability to customize chart titles within the ticket chart view.

You can now set personalized titles for the Current Items Chart, New Items Chart, and Change Logs Chart, giving you more flexibility and clarity in how you present and organize your data.

This update allows users to tailor their chart views to better match their reporting needs, making it easier to understand ticket metrics at a glance.

We’ve added a new setting that allows you to control the visibility of ticket lists based on user roles.

Admins can now hide the "All Items" view for specific roles, such as Live Chat Supervisor and Live Chat Agent, ensuring that only authorized users have access to this view.

This feature enhances privacy and allows better management of sensitive information within your team.

We’re excited to introduce the IP Whitelist feature, a paid add-on available for a one-time payment of $199.

This feature gives UChat partner clients more control by restricting platform access based on IP addresses.

With IP Whitelist, you can ensure that agents can only log in from approved locations, such as the office, enhancing workspace security.

Easily configure this in your UChat dashboard by adding IP addresses and selecting the applicable workspace and roles. Multiple entries are allowed per workspace, but only the first entry will be active. For more information or to activate the feature, reach out to our support team!

Video tutorial:
https://www.youtube.com/watch?v=e_GpzDWtbxI

We’ve added a new setting that allows users to customize the Powered By text in the chat widget.

You can now specify your own branding or message in the "Powered By" section of the widget, along with a customizable URL link.

This feature offers greater flexibility in representing your brand while using the chat widget.

We’ve added support for sending audio files in the Question Node when the input is an audio URL.

If you share an audio URL in the question node, it will be sent as an audio file to the user.

This feature works with both the Official WhatsApp Channel and the Custom WhatsApp API Channel. Supported audio formats include .aac, .amr, .mp3, .m4a, and .ogg (with OPUS codecs only).

The maximum file size supported is 16 MB.

We’ve introduced a new Collaborating filter in live chat for users with the Collaborators feature enabled.

This filter allows you to view conversations where you are a collaborator, in addition to conversations where you are the primary assigned agent.

Easily switch between conversations you’re assigned to and those you’re collaborating on, streamlining the management of multi-agent interactions.

P.S: You will need to enable the collaborators feature in your "Workspace Settings" first.

We’ve added a new functionality in the Flow Builder that allows users to filter nodes based on the Node Item Type.

With this feature, you can quickly narrow down your view to specific node types such as Start, Send Message, Question, Action, Condition, Split, Send Email, and Goto.

This improves navigation and makes managing complex flows much easier, allowing you to focus on specific actions or message types with just a few clicks.

The Ticket List API is now live, offering comprehensive support for managing ticket lists through API calls.

Users can now pull, create, update, and delete ticket list items using this API, as well as retrieve log data and specific fields from lists.

This update enables seamless integration of ticket management with external systems for enhanced tracking, analytics, and workflow automation.

We’ve added the ability to schedule WhatsApp template messages directly from live chat. 

Agents can now plan and set specific times for sending template messages to users, allowing for better timing and automation of follow-ups. 

This feature enhances customer communication by ensuring important messages are sent at the most appropriate moments, even when agents are not actively engaged.

This update introduces support for Evolution API V2.0 in custom WhatsApp API integrations.

By setting up a global API key, partners can now easily generate a QR code for their customers to scan, which will automatically create and connect the instance.

This feature simplifies the setup process, making it more efficient for partners who have their own Evolution API to quickly onboard customers.

This is a paid add-on for Partners, you need to have the custom WhatsApp API add-on.

We've introduced a Collaborator feature that allows multiple team members to work together on a single live chat conversation.

This feature can be enabled in the Workspace Settings under the Settings tab. Agents can now easily add or remove collaborators (up to 5) in live chat, providing more flexibility in managing complex conversations that require input from multiple agents.

Additionally, new actions—Add Collaborator and Remove Collaborator—have been added to the flow builder, allowing bots to automate collaboration by assigning or removing agents as collaborators.

Collaborators will have the same view as assigned agents, ensuring smooth coordination.

We’ve introduced a new Share Code feature for Ticket Lists, enabling users to share ticket lists across multiple workspaces.

By generating a unique share code, users can create new lists in other workspaces effortlessly, streamlining collaboration and ensuring consistent list management across different teams or projects.

This feature enhances flexibility and coordination when managing tickets in multiple environments.