We’ve introduced new system fields, Lists and ListOption, which allow users to retrieve JSON responses based on the defined list_code, field_code, and option_code.

These system fields simplify the process of working with lists and options in chatbot templates by returning relevant data in JSON format.

This feature enhances flexibility, enabling users to automate workflows more efficiently within the flow builder, using unique codes for better tracking and analytics.

We’ve added List Code, Field Code, and Option Code fields for ticket lists.

This update lays a solid foundation for using list APIs/actions within the flow builder.

Because the codes are unique, users can now easily build ticketing systems into their chatbot templates for analytics, tracking, and support tickets.

These unique codes allow for greater flexibility and automation, enhancing workflow capabilities within bots.

We’ve introduced a Check In Use option for WhatsApp template messages.

This feature allows users to easily track where a specific WhatsApp template message is being used in their bot, making it convenient to manage and update templates across different workflows.

With just a click, users can see all instances where the template is applied, streamlining template management and ensuring consistency.

We’ve added a Use Default Values option for sending WhatsApp message templates in both the message node and WhatsApp template notification actions.

This new feature allows users to quickly populate default values, saving time when building WhatsApp template messages into chatbot templates.

By automatically selecting variables, this feature simplifies the process, ensuring users can easily and efficiently integrate WhatsApp templates into their workflows without manually filling in each field.

A new option has been added to the dropdown menu when viewing Bot User profiles: Merge Bot User.

This feature allows agents to manually merge Bot User profiles, consolidating data from multiple profiles into one for streamlined management and efficient handling of bot interactions.

All relevant data from the secondary user will be transferred to the primary user, with options to either keep or delete the secondary user after the merge.

Agents can now schedule messages directly in live chat, allowing for flexible timing options such as 5 minutes, 10 minutes, 1 hour, or even up to 24 hours, with a custom time option available as well.

This feature enhances efficiency by enabling agents to plan follow-up messages or send time-sensitive communications without needing to be live. To use, simply type your message, click the schedule icon, select the desired time, and you're all set.

This addition makes managing conversations easier and ensures timely responses for improved customer interactions.

P.S: Schedule WhatsApp template message is supported as well.

Google Business Message Channel Removed
The Google Business Message channel has been removed. Existing connections will no longer be supported, and users are encouraged to explore alternative channels.

Deprecated Facebook Group API
The Facebook Group API has been deprecated. It will no longer be supported in future updates, and any functionality dependent on this API will be discontinued.

You can now set a custom file name when using a document as the header type in WhatsApp message templates. 

This feature enhances file organization and adds a personalized touch when sending documents, making the experience more efficient and tailored to your needs.

You can now predefine default values for your WhatsApp message templates, making it easier and quicker to send template messages in live chat.

The predefined fields will automatically populate when sending a message, streamlining the process and saving you time.

You can now export bot users along with their Custom User Fields, providing greater flexibility and control over the data you can export.

JSON-type fields are excluded from the export to maintain streamlined data management.

The "Assigned Agent" field has been added as a system field in the Ticket List.

This feature makes it easier to track which agent is handling each ticket, improving visibility, accountability, and overall ticket management efficiency.

We’ve introduced Bulk Action for Flow Label Management!

Now, you can efficiently manage multiple sub-flows at once by adding or removing labels, moving them into folders, or even deleting them in bulk.

This update is designed to help you streamline your workflow management with greater ease.

You can now edit WhatsApp message templates directly within UChat!

Previously, you could only create and sync templates, but with this update, you have the flexibility to make changes to existing templates as well, enhancing your control and customization for more dynamic communication.

We've enhanced the Custom User Fields (CUF) display options in live chat to make the interface more streamlined and focused.

You now have the ability to pin important fields to the main profile or hide irrelevant fields from live chat agents. This allows for a cleaner and more efficient live chat experience.

The Compromise (v14.14.0) JavaScript library has been added to the JavaScript Function feature.

This lightweight library is designed to handle natural language processing tasks, allowing you to easily parse, transform, and analyze text. Simplify your text management workflows with this powerful new tool!

The Ticket Add-on now features a Chart View! You can group tickets by status and visualize data in a chart layout.

This update allows for better tracking of ticket progress and enhanced workflow management. Additionally, you can apply filters to refine the data display, ensuring you focus on the most relevant information for your needs.

We’ve introduced detailed reports on subscribers, including conversation status, unassigned chats, unsubscribed users, and opt-in preferences (SMS or email).

Now you can track key performance indicators (KPIs) by source category to gain deeper insights. To access this feature, ensure that "Conversation Mode" is enabled in your workspace settings for comprehensive tracking and analysis.

Support for the Evolution V2 API has been added, allowing users to seamlessly configure WhatsApp by entering essential information such as WhatsApp Number, API Domain, API Key, and Instance Name.

This new integration provides a more streamlined and efficient method for managing WhatsApp connections within the platform.

Introducing Flow Labels to enhance sub-flow management.

This feature allows users to easily add and assign labels with unique colors, improving the organization and categorization of sub-flows for better visual representation and workflow management.

With Flow Labels, you can quickly identify and filter sub-flows, making it easier to manage complex flows. The label creation option can be found within the Flow Builder, simplifying the process of assigning labels to your flows.

New API Endpoint to Pull Custom Event Data We have added a new API endpoint /flow/custom-events/data to the UChat API.

This allows you to pull all custom events through the API, providing flexibility to fetch event data based on specified timestamps and event namespaces.

You can filter events by start time, end time, and limits to streamline your data collection process.