add "get item by key value" operation in JSON operation

Inbound webhook improvement: add crm contact id check and optional create bot user in web or whatsapp channel

Activate AirChatty CRM c2 menu if connected V2

Now you can delete multiple tags at the same time.

When Facebook Ads received, the referral will be available in System field last message.

Here is how it looks in the live chat:

Add new feature "Boards", now available to all workspaces

Allow "Reply Message" to user message in live chat for whatsapp channel

add "Calendar File Generator" Action under Advanced Actions, also allow to send "Calendar File" in live chat as file or attachment in send email

Now you can add note and select note type when adding to the board.

Now, you can adjust your own web chat widget settings using CSS

This feature will allow you to easily add calendar event to your cutomer's calender. never miss an appointment

Now in the WhatsApp channel, you can quote and reply the user's message in the live chat.

Disable this option, the live chat agents will only have access to new conversations and conversations that are assigned to them.