• ElevenLabs Integration: Added ElevenLabs as a new integration for AI voice capabilities.
  • Supports Text to Speech conversion to generate realistic AI-generated voice outputs.
  • Supports Speech to Text conversion for voice input processing.
  • Provides endpoints to List models, List voices, Get voice details, Get voice settings, and Update voice settings.

• Added ElevenLabs action dropdown with categorized actions:
  • Text to speech (CREATE)
  • Speech to text (CREATE)
  • List models (READ)
  • List voices (SEARCH)
  • Get voice, Get voice settings (READ)
  • Update voice settings (UPDATE)

🎙️ Now you can leverage ElevenLabs’ advanced voice synthesis and recognition directly in your automation workflows!

• WhatsApp Embedded Signup Enhancement: Updated the embedded signup flow to support connecting an existing WhatsApp Business App account to the Cloud API.
  • Simplified onboarding for users migrating from WhatsApp Business App to Cloud API.
  • Users can now link their current WhatsApp numbers and business profiles without creating a new WABA.

• Enhanced user experience by streamlining the integration process for existing WhatsApp Business accounts.
• Added clear instructions and validation checks during the account linking process.

• Web Search Chat Completion: Introduced a new action option under OpenAI integrations named Create Chat Completion - Web Search.
  • Enables AI agents to perform real-time web searches during chat completion requests.
  • Useful for retrieving up-to-date information dynamically within conversations.

• Updated the OpenAI action selector dropdown to include the new Create Chat Completion - Web Search action.
• Highlighted with a green CREATE badge for consistency with other creation actions.

🚀 This addition empowers AI agents to enhance responses with real-time web search capabilities!

• 🔄 Take Thread Control
  Take over the conversation thread from another receiver (e.g., Meta Inbox).
  
  
• 📤 Pass Thread Control to Meta Inbox
  Seamlessly return the thread to Meta’s human agent inbox for live support.
  
  

• 🧠 Get Thread Owner
  Identify the current owner of the conversation thread.
  
  
• 👥 Get Non-Primary Receivers
  See which apps are available to take over the conversation.
  
  

These actions are essential for teams blending automation with live human support on Instagram DM.

• Toggle this on to pass the previous AI conversation history into the task
• Enables better context and continuity for AI responses
• Note: This is excluded from preview testing for now

• Now you can pass up to 10 image URLs to the AI task
• Each URL must start with https://, one per line
• Great for scenarios like visual product feedback, image description, or AI-based visual analysis

Go to:
AI Task → Action Settings → Input Section

• Under Partner Settings, you can now configure a Default Addon Topup Option
• When Credit Billing for Addons is enabled, the platform will:
  • Automatically apply the selected top-up option
  • Prevent downgrades to the free plan due to low credit

Navigate to:
Partner Settings → Credit Billing for Addons → Default addon topup option

• Instantly halts all AI Agent activity for that user session
• After being triggered, any new user message will:
  • 🔁 Follow the default reply (if configured), or
  • 🔁 Restart from the main flow

Use this to create smarter hand-offs, reset interactions, or redirect users back into your desired automations.

• Uses LLMs (e.g., OpenAI) to detect user intent based on their input
• Supports custom prompts and contextual analysis
• Can optionally include AI Agent message history to improve recognition accuracy

• Model: Choose from your available LLM providers
• System Prompt: Customize with business-specific rules or terminology
• Include AI Agent Messages: Enable to pass previous conversation context
• Input: Define the variable or field to evaluate (default is ST Last Text Input)

• Loops through each item in an array (e.g., a list of follow-up messages, products, etc.)
• Triggers a sub flow for each item
• Stores the current item in {{LOOP_ITEM}} for use inside the sub flow

• Send dynamic follow-up messages at different timeframes
• Iterate over Shopify products, lead records, or AI-generated suggestions
• Combine with AI to generate personalized actions per item

Empower your automations to process lists, sequences, and multi-step personalization with this powerful new logic block.

• A new toggle Schedule Message has been added.
• Specify the scheduled time in the format:
  yyyy-MM-dd HH:mm:ss
• Emails will be sent based on your workspace timezone.

Perfect for follow-ups, reminders, onboarding sequences, or time-sensitive messages!

• Toggle the Schedule Message option to enable timed delivery
• Enter your desired scheduled time in the format:
  yyyy-MM-dd HH:mm:ss
• Messages will be sent based on your workspace timezone

Go to:
Actions → Notifications → WhatsApp Template Notification

• A Schedule Message toggle has been added to:
  • Actions → Advanced Actions → Send SMS
  • Actions → Notifications → SMS Notification
• Define a scheduled time using the format:
  yyyy-MM-dd HH:mm:ss
• Messages are sent based on your workspace timezone

• Enables the “Array” toggle to return a list of output items
• Each item can contain multiple fields (e.g., date_time, message)
• Ideal for tasks like:
  • Generating follow-up messages at different timeframes
  • Listing recommendations
  • Creating dynamic sequences

This update makes AI output more flexible and structured—unlocking more advanced automation use cases in your flows.

{
  "sub_flow_ns": "string"
}

• Set a delay duration (e.g., wait 30 seconds)
• Automatically trigger a sub flow after the delay
• Optionally apply a continue time limit for more control

• Automatically transcribes any audio input from users into text
• Transcribed text will appear in the Live Chat window
• Also works seamlessly with AI Agents by updating the AI Agent message history

Now your AI and support teams can handle audio just like text—effortlessly and efficiently.

• When enabled, the AI Agent will automatically suggest 3 follow-up questions after responding.
• You can also choose to include agent skills and service information to personalize suggestions further.

• ✅ Enable Auto Suggestion
• ✅ Include skills and service context for more relevant results

This helps guide users through the conversation, improves retention, and creates a more dynamic experience with your AI Agent.

• Input Tokens and Output Tokens used per task
• Processing Time (in milliseconds)
• Logs for both AI Agents and AI Tasks
• Filtering, searching, and exporting options

• Debugging AI behavior
• Tracking usage and cost
• Performance optimization

A new API action has been added to the Bot User API:
🟠 Append assistant message to AI Agent Messages

• Facebook comments
• Instagram comments
• Any custom frontend interface

• Maintain full chat context across platforms
• Improve AI Agent response quality and continuity
• Streamline multi-platform conversations

• Go to your Bot User API
• Under the Action dropdown, select
  Append assistant message to AI Agent Messages
• Enter the target Bot User Ns and message content
• Test and save

This feature pairs well with the existing Append user message to AI Agent Messages, giving you full control over dynamic, contextual AI conversations across your automations.