Newest updates
📩 What’s New:
📍Where to Find It:
🔍 Key Insights Available:
📍Where to Find It:
🔧 What’s New:
📍Where to Find It:
🧠 Why It Matters:
📌 Endpoint
🔐 Scope Required
📌 Where to Find It
🚀 Key Capabilities
🔧 How to Use
🔥 Example Use Cases
New Condition Filters:
How It Works:
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Older updates
add option to save comment reply as bot message in Facebook API and Instagram API
You can now choose to save comment replies as bot messages directly inside the Live Chat window!
📩 What’s New:
A new toggle option Save as Bot message has been added to:
- Facebook API → Reply to Comment
- Instagram API → Reply to Comment
When enabled, the reply is:
- Added to the AI Agent’s chat history
- Visible in the Live Chat thread (but excluded from preview testing)
📍Where to Find It:
Navigate to:
Action > Advanced Actions > Facebook API or Instagram API
Then choose Reply to Comment
Action > Advanced Actions > Facebook API or Instagram API
Then choose Reply to Comment
This update makes it much easier to sync public replies into chat history for seamless AI Agent conversations across platforms.
Feature: add AI Usage Logs in AI Hub
You can now view detailed AI execution metrics with the brand-new AI Usage Logs section in the AI Hub! 📊
🔍 Key Insights Available:
- Input Tokens and Output Tokens used per task
- Processing Time (in milliseconds)
- Logs for both AI Agents and AI Tasks
- Filtering, searching, and exporting options
📍Where to Find It:
Go to AI Hub > AI Usage Logs in your UChat workspace.
This update is perfect for:
Improved
Updated
Feature: Add Claude as provider in AI Agent
-
Claude LLM Integration: Added support for Claude as a selectable model provider in the AI Agent setup interface.
- Users can now choose Claude (default: claude-3-5-haiku-latest) when configuring their AI-powered agents.
Improved
Updated
[Feature] Add Claude and Gemini as Providers in AI Task
We’ve added Claude and Gemini as new AI model providers in the AI Task builder! 🎉
🔧 What’s New:
- You can now choose Claude or Gemini as your model provider when configuring an AI Task.
- This provides greater flexibility and allows you to leverage the strengths of multiple LLMs for different use cases.
📍Where to Find It:
- Go to AI Hub > AI Tasks > Add AI Task
- Under the Settings panel on the right, open the Model dropdown and select from the new options.
🧠 Why It Matters:
Now you can experiment with different providers to get better results for tasks like:
- Summarization
- Email extraction
- Message follow-ups
- And more!
New
add AI Hub: AI Agent, AI Function, AI Task
The most powerful AI agent feature now is live in UChat.
Check the help docs:
https://uchat.atlassian.net/wiki/spaces/UKB/pages/1028653059/AI+Hub
Check the youtube playlist here:
https://www.youtube.com/playlist?list=PLYV-IhQ_GwTN_jRy7jqhvpwvpWDac4EZY
Check the help docs:
https://uchat.atlassian.net/wiki/spaces/UKB/pages/1028653059/AI+Hub
Check the youtube playlist here:
https://www.youtube.com/playlist?list=PLYV-IhQ_GwTN_jRy7jqhvpwvpWDac4EZY
New
Updated
Feature: add Delete Flow in partner api
We have introduced a new DELETE endpoint in the Partner API, allowing partners to delete a flow from a client’s workspace.
🚨 This is a critical action and cannot be undone. Proceed with caution.
📌 Endpoint
DELETE /partner/workspace/{workspaceId}/delete-flow
🔐 Scope Required
- Manage Team
New
Updated
Feature: add AI Prompts in Flow Automation, can be used in live chat
We are excited to introduce AI Prompts in Flow Automation!
This feature enables custom AI-driven responses that can be shared among all bots in the workspace and used in live chat interactions.
This feature enables custom AI-driven responses that can be shared among all bots in the workspace and used in live chat interactions.
📌 Where to Find It
Navigate to AI & Automation → AI Prompts in the sidebar.
🚀 Key Capabilities
- Centralized AI prompt management for all bots in a workspace.
- Easily create, edit, and activate/deactivate prompts.
- Enhance live chat interactions by providing AI-generated responses based on predefined prompts.
🔧 How to Use
- Go to AI Prompts under AI & Automation.
- Click on “+ AI Prompt” to create a new prompt.
- Define the prompt name and content (e.g., summarize text, generate a reply, analyze sentiment).
- Use the prompt in live chat or integrate it into automation flows.
🔥 Example Use Cases
- Summarization: Automatically generate concise summaries of user messages.
- AI-powered replies: Provide AI-driven responses to common user queries.
- Lead qualification: Analyze user responses and categorize them based on AI analysis.
Feature: add Last bot interaction Minutes ago and Last message Minutes ago in condition filters
We have added two new condition filters to improve segmentation and automation rules:
New Condition Filters:
-
Last Bot Interaction Minutes Ago
- Allows filtering users based on the time elapsed since their last bot interaction.
-
Last Message Minutes Ago
- Filters users based on when the last message was received in a conversation. It doesn’t matter the message was send by the bot or the user.
How It Works:
- These filters can be used in conditions when setting up automation, audience segmentation, and workflows.
- Helps refine user targeting based on engagement activity.
Benefits:
- Enables better automation triggers based on user inactivity.
- Helps segment users for re-engagement campaigns.
- Improves chatbot flow optimization by responding based on recent user activity.
Start using these filters today to enhance your automation logic and engagement strategy! 🚀
Improved
Updated
Feature: Add Option to Continue Viewing Chat Messages After Status Change
We have introduced a new “Continue Viewing Chat Messages” option in live chat settings.
How It Works:
- Location: Navigate to Settings → Live Chat → Live Chat Features to enable this option.
-
Functionality:
- When enabled, chat messages will remain visible even after the status changes.
- Chats will only disappear after a page refresh or reload, preventing them from being instantly removed.
Benefits:
- Allows agents to review chat history even after a status update.
- Prevents accidental loss of context when handling multiple conversations.
- Enhances workflow efficiency and chat management.
Allow to inactive partner addons settings
What’s New:
- Added the ability to set Partner Addons to an Inactive status, providing more control over addon availability.
Benefits:
- Enables easy deactivation of unused or outdated addons without deleting them.
- Improves addon management by allowing toggling between Active and Inactive states.
New
Feature: add DeepSeek AI integration
What’s New:
- Added DeepSeek AI Integration under the Artificial Intelligence section, allowing users to connect their DeepSeek API key for advanced AI capabilities.
Benefits:
- Enables seamless integration with DeepSeek AI for enhanced automation and intelligence.
- Expands the range of AI tools available for building smarter workflows and interactions.
Feature: add SubscribeToBot, UnsubscribeFromBot, OptinSms, OptoutSms, OptinEmail, OptoutEmail in api
What’s New:
- Added new fields to the API response for managing subscriber status:
- SubscribeToBot: Tracks when a user subscribes to the bot.
- UnsubscribeFromBot: Tracks when a user unsubscribes from the bot.
- OptinSms: Tracks when a user opts into SMS communication.
- OptoutSms: Tracks when a user opts out of SMS communication.
- OptinEmail: Tracks when a user opts into email communication.
- OptoutEmail: Tracks when a user opts out of email communication.
Benefits:
- Enhances the ability to track and manage subscriber interactions and preferences effectively.
- Provides detailed insights into subscription and opt-in/opt-out activity for better personalization and compliance.
Feature: add Workspace Id in system field
Feature: add Workspace Id in system field
Feature: add new Trigger, Messent sent by agent
What’s New:
- Added a new Trigger: “Message Sent by Agent,” allowing workflows to activate when an agent sends a message during a conversation.
Benefits:
- Enables automation based on agent interactions with users.
- Improves efficiency by triggering relevant actions or workflows in response to agent-sent messages.
Feature: add Media Library in workspace settings to allow show and manage the medias which uploaded by the current agent, default is showing medias uploaded by any agents
What’s New:
- Introduced a Media Library option in Workspace Settings, allowing users to manage and display media uploaded by the current agent.
- The default configuration shows media uploaded by all agents, but this can be customized to display only the media uploaded by the active agent.
Benefits:
- Streamlines media management with agent-specific filtering.
- Enhances accountability and reduces clutter by showing relevant media files.
Improved
Updated
Feature: display inbound webhook usage and limit in Inbound webhook page
What’s New:
- Added a Usage and Limit Display feature on the Inbound Webhook page, showing the number of webhook requests used out of the daily limit.
Benefits:
- Provides real-time visibility into webhook usage to help users manage their limits effectively.
- Enables better planning and monitoring of inbound webhook requests for uninterrupted functionality.
Feature: allow to enable audio recorder feature in webchat widget setting
What’s New:
- Introduced an Audio Recorder toggle in the WebChat widget settings, enabling users to record and send audio messages directly through the chat interface.
Benefits:
- Enhances communication by supporting voice-based interaction.
- Provides a more accessible and convenient option for users who prefer speaking over typing.
Feature: add Send test email in email template
What’s New:
- Added a Send Test Email button to the email template editor, allowing users to preview their email designs in their inbox before sending them to recipients.
Benefits:
- Ensures email templates are reviewed and display correctly across devices and email clients.
- Saves time by identifying and resolving formatting issues before finalizing the email.
Feature: add new server ips <https://uchat.atlassian.net/wiki/spaces/UKB/pages/680951809/Server+IP+list+to+white+list>
What’s New:
- Updated server IP list to include new IPs for improved system functionality and enhanced connectivity.
- Reference the latest server IP list here: Server IP List to Whitelist
.
Feature: allow to set Currency in Stripe checkout url and paypal checkout url actions
What’s New:
-
Stripe Checkout URL Action:
Added a Currency field allowing users to specify the transaction currency directly within the action setup.
-
PayPal Checkout URL Action:
The same Currency field functionality is now available, enabling custom currency settings for each checkout.
-
Default Option:
Currency defaults to E-commerce Settings but can now be overridden for greater flexibility.
Benefits:
- Support for multi-currency transactions.
- Enhanced control over payment workflows, ideal for global businesses.
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