Newest updates

Feature: add Onboarding features for Partner

Customisable onboarding tools added for partner clients under the Partner settings menu.

Feature: add new Theme option with dark mode in Partner Color theme addon

A new theme option with dark mode has been added to the Color Theme add-ons for Partner accounts.

Feature: add new user profile panel design options in Partner Live chat theme addon

New design options added for the user profile panel. The user details dashboard can now be customised through the User Profile Dashboard settings in the Livechat Theme add-on.

Feature: add option to disable auto assign on agent reply for unassigned bot user in live chat

By default a chat is auto assigned to the agent who replies to an unassigned chat. This can now be disabled in Settings, Livechat settings.

Feature: display Pause icon in live chat if bot automation is paused

If a live chat conversation is paused, a pause indicator is now shown.

Feature: add Attachments tab in live chat user profile panel

All media files now appear as attachments in the attachments tab of the user profile panel.

Feature: add Snooze feature in live chat

Live chats can now be snoozed as a live chat status.

Feature: add Datetime and Multiple Select types for Tickets

New field types added for creating tickets: date, datetime, and multiple select.

Feature: add Closing Notes and Short Cuts to public API

Closing notes and shortcuts have been added to the public API and can now be accessed via various endpoints at https://www.uchat.com.au/api

Feature: allow Show/Hide sub flows in live chat send flow for agents

You can now enable or disable whether live chat agents can send sub flows or not

Feature: WhatsApp Call Update - allow Agent to set away for a short time

Feature: WhatsApp Call Update - Human agent can request takeover while supervisor is listening to the call

Feature: WhatsApp Call Update - Supervisor can listen Human agent calls, option to Talk to Agent, option to Talk to Customer, Take over calls

Feature: WhatsApp Call Update - Supervisor can listen AI calls, Take over AI calls

Feature: WhatsApp Call update - Live Active Calls list with status and answer button if it is ringing

you now are able to see a list of incoming and ongoing phone calls

WA business calls list overview

Feature: add Call visibility in Live Chat Settings

this new feature will enable you to determine which workspace member gets to access to WhatsApp calls within your workspaces

Feature: add Messenger Marketing Messages - need reconnect Facebook Ads

Messenger Marketing messages have been introduced by Meta as a replacement of Messenger tags which have been deprecated. 
In order to make use of this new feature please reconnect your Facebook ads account within your UChat workspace integrations section

add Random Offset Minutes to Smart Delay action

JsonWebToken js library for javascript function

We added the JSONWebToken js library to our javascript action node. In short what it does:

JsonWebToken is a JavaScript library for creating and checking JWTs (JSON Web Tokens). A JWT is a small, digitally signed piece of text that proves who someone is, similar to a wristband you get at an event: it shows you have been let in, staff can check it instantly, and it cannot be faked or altered without being noticed.

It is most often used for logins. When a user signs in, the server gives them a token. The user’s app sends that token back with every request, and the server can instantly verify it is genuine and not expired, without needing to look anything up in a database.

Tokens can be read by anyone, but not changed by anyone. Only the server with the secret key can create a valid one, so they should never contain passwords or private data.

Jsonwebtoken library

Feature Partner: add option to send notification for partner low credit balance

There is now an option in the partner credits section where you can set up notifications whenever you are running low on credits. this is useful to prevent not having enough credits to cover the costs of the various addons, workspaces and so on under your partner account

Partner credit notifications
Older updates
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