Newest updates

LIVE CHAT SUPERVISOR UPDATE

The supervisor role now also sees the bot users along with having access to the analytics section. this provides a more management role for this specific type of workspace member

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PAUSE BOT AUTOMATION OPTIONS

We have added new option inside the chatbot settings regarding what can be used and sent when the conversation is paused.

  1. Only messages from agents can be sent
  2. Messages from agent, trigger and smart delay will be sent

This allows for more flexibility

You can find the settings, in the settings -> general -> Pause bot automation option

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Partner Add-on: Global Search for bot user across workspace

This new update and addon allows you to search bot users from all bots

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This is the update only available to UChat partners.

You can find the settings, by going to your UChat main workspace, and then go to "white label settings", and then "partner settings" and then go to "Custom add-on", and then you can purchase this addon.

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More info can be found in this video:

https://youtu.be/1zhDQmacQpY?si=_eAEreYnp9zfsIhI


Add Custom Bot User URL for Live Chat

A new feature inside chatbot settings has been added to input your own custom url.

This will allow you to directly access for example your own crm inside of livechat to update data inside.
Great for live chat agents to manage a crm not integrated into UChat.

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Add Assigned Agent Filter

At the request of quite a few users we added a new filter to be used in the conditions. This will allow you to filter the bot users by assigned agent id.

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Translate The Custom Menu Title

For partners we updated the translations addon to now also be able to translate the custom menu title. You can use custom menu title as key for translation.

Deprecate login user timezone

We have deprecated the user timezone as it was confusing to users when it comes to different time displays in the chatbot. Now by default the workspace timezone is uphold

add TopupPoints and DeductPoints in partner api

We have added two new actions. Top up Points and Deduct points in our partner API




List chat messages under bot user api action

We have added the ability to fetch the chat messages by using the bot user api action


this allows you to create nice transcripts by using one of the 3 formats we provide

Support of Sendgrid Category in email and notifications

We have added the ability to add the category of the type of email sent if you select your Sendgrid account using the email node as well as the email notification



Max Retries now added to the Assistant retrieve run action

We have added to automatically retry retrieving the run from the Assistant retrieve run action



WhatsApp flows goes into beta

We have added the new feature WhatsApp Flow into beta. it can now be used for anyone who uses the WhatsApp cloud API integration



Keys to remove for ghl v2 api

Sometimes the return payload on GHL actions contain too many characters to be saved properly so we now added the ability to remove certain keys you do not need to only be left with the information you like to store



Debug Text type messages

We have added the ability to add debug texts on text-type nodes



Allow to overwrite the functions in the Assistant

We are now supporting the ability to overwrite existing function for the OpenAI Assistant in the completion action, create thread and  run actions

Making function flows editable on templates even on none editable templates

We have added the ability to allow users to edit the function flows from templates when user disabled auto update or even when the template is set to none editable. 

this is used to allow the installed bot to modify some contents, such as whatsapp template message. So the template creator can move all the whatsapp template messages to function flow to allow user change it after install. and all other subflows can still be protected and auto updated. But if the sub flow template is not viewable, then even the user disabled the auto update feature from function flow, it will still be not viewable.

OpenAI Assistant remove citation option added

the assistant often refers citations where it based its replies on which makes for a weird experience inside of chatbots. We have added a citation removal to automatically remove any if they are present in the assistant reply



Last interaction time filter for board

We have added a filter so you can always filter users on board based on their last interaction status


this allows you to keep the most recent ones on top at all times

OpenAI Assistant is now supported

We have integrated OpenAI Assistant actions under the integration section of your chatbot flow builder

Also you will be able to create and update assistants and files under the integration section of your UChat Dashboard:



New language added

We added a new language: Kurdish



Older updates
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