When creating or editing an agent group you are now able to only allow assigning to happen if an agent in that group is online

this will prevent assigning to live chat agents who are offline and prevent tickets from not being picked up properly

This addon will allow you to set permissions per workspace member.

Determine exactly which permissions each member gets and get more control. You will be able to see a more complete overview in this video tutorial

Similar to single product message

We now added the ability to set the values for the following system fields using the set variables: 

The WhatsApp channels now provide the support of messages with website type buttons without the need for sending message templates.

This is now supported for WhatsApp Cloud API as well as com.bot

In the past we needed to have a workaround to provide a text and button combination since the official endpoint was not there. The downside was the character limit was that of a card. This is no longer needed and we are now able to send text with regular buttons to the users

The text type question node now also supports no match upon user request. if a user is sending anything other than regular text messages this no match option will be triggered

We added a new feature called "Rate Limit Attempt"

consider this action as a condition check, if too many attempts, then it will skip the following actions, if allowed, it will continue as normal

This can be used for a bunch of use cases like: 

We have added a search option inside the boards section to allow you to quickly find any user on your board and inside any column

This will be useful if you have a lot of users on your boards where you need to search through

We have now also extended the visibility capabilities for agents to not be able to access the boards anymore as it was a prior concern of users.

We have added a new endpoint to allow you to send broadcasts to users by tag ns id

We have added a new action under the action node -› advanced actions

this allows you to directly access bot user's data and map it easily to custom fields for easy access and or export to other systems

We have added the ability to pin custom fields of your preference directly into the live chat conversation with your bot users

This allows you to see the most important custom fields directly inside the conversation

this way you will be able to see important information that you saved like order information, account info, and more

We have added more control on the number of features you want to include into your pricing plans

We have added the my contents sections, boards, contents- custom events, tools- multiple languages, tools- custom reports and tools -inbound webhooks as additional features to include or exclude from your pricing plans

This new endpoint allows you to broadcast to bot users based on the segment they are in

This new endpoint will allow you to retrieve all segments inside of a chatbot

Partners requested the ability to hide the bot, members and bot users from the pricing plans as they create separate plans inside of their own billing software like Stripe.

We have added another option to the live chat settings for agents to only see the conversations assigned to them only

This allows for more control as to what kind of conversation your live chat agents have access to

Whenever you are mentioned inside of one of the agent group chats you will receive a notification like following:

this will allow for better communication between yourself and other agents of the workspace

We have added a new feature where you will be notified 5 days in advanced when a WhatsApp cloud token is about to expire. We will send you an email to give you enough time to act and prevent any disruptions in your chatbot automations