• Supports the latest OpenAI Response API.
• Integrated with:
  • MCP Servers — connect external data and custom tools.
  • AI Knowledge Base — retrieve business data for contextual answers.
  • Web Search — fetch real-time information directly from the web.
• Fully compatible with all AI Agent settings and tools.

• Unlocks more accurate and dynamic AI interactions.
• Combines knowledge, tools, and live search in a single response engine.
• Perfect for agents needing updated or domain-specific insights.

👉 Available now in AI Agent → Model → OpenAI - Responses.

• New action available under:
  Actions → Integration → OpenAI → Search Knowledge Base
• Use the latest AI Knowledge Base directly inside your flow builder.
• Supports:
  • Flexible query input
  • Custom system messages
  • Adjustable max results and tokens

• Lets your bot query business data instantly using AI.
• Enables context-aware answers without manual setup.
• Perfect for support, FAQs, and knowledge-driven workflows.

👉 Try it now in Flow Builder → Action -> Integration ->OpenAI → Search Knowledge Base.

📑 Changelog — Template Install Logs API

• Endpoint: GET /flow/template-installs
• Returns logs of all installs for a given template namespace.
• Includes details such as:
  • Template ns
  • Install id
  • Version
  • Scope
  • Auto update status
  • Created / Updated / Uninstalled timestamps

• Track when and where templates are installed.
• Monitor updates, republish actions, and uninstall logs.
• Improves visibility for template usage and lifecycle management.

👉 See full docs here: API Reference
.

🌐 Changelog — Partner API: List Channels

• GET /partner/workspace/{workspaceId}/list-channels/facebook
• GET /partner/workspace/{workspaceId}/list-channels/instagram
• GET /partner/workspace/{workspaceId}/list-channels/telegram
• GET /partner/workspace/{workspaceId}/list-channels/line
• (already available) /partner/workspace/{workspaceId}/list-channels/whatsapp-cloud

• Quickly see which bots are connected to each platform.
• Simplifies channel management for partners.
• Useful for reporting, monitoring, and integrations.

👉 Available now in the Partner API docs
.

💬 Changelog — Facebook Ads Messages (Welcome Message Flow)

• Create and manage Facebook Welcome Flows directly inside the platform.
• Sync flows to Meta Ads Manager with one click.
• Connect flows directly with Messenger Ads campaigns.

• Simplifies setup of Messenger ad conversations.
• Ensures a seamless experience from ad click → Messenger chat.
• Gives more control and customization over the first user interaction.

👉 Available now in Facebook Ads Message → Welcome Message Flow.

⏱️ Changelog — Smart Delay Limits Update

• Each bot user can now have a maximum of 20 Smart Delays per 24 hours.
• Only delays greater than 10 seconds count toward the limit.
• Short delays (≤10s) are not restricted, but will count as 5 points

• Prevents excessive use of long delays in flows.
• Improves bot performance and user experience.
• Keeps automation more efficient and reliable.

🖥️ Changelog — Default View for Partner Custom Menus

• You can now set a Custom Menu item as the Default View.
• Supports replacing the dashboard with a Top Navbar Iframe when enabled.
• Works seamlessly with partner whitelabel setups.

• Gives partners more control over the first view users see after login.
• Useful for directing users to custom dashboards, help docs, or external apps.
• Creates a more branded, tailored experience.

🗂️ Changelog — Unused User Fields Filter

• Enable the Unused checkbox to view all user fields not currently in use.
• Makes it easy to identify and clean up unused variables.
• Results are cached per session — changes after enabling won’t auto-refresh.

• Keeps your bot data structure clean and organized.
• Saves time by avoiding manual checks.
• Helps reduce clutter and confusion in large projects.

🔄 Changelog — Refresh Counts in Live Chat

• Manually refresh chat counts with one click.
• Updates Open, Pending, Done, Unread counts instantly.
• Available in the sidebar for quick access.

• Ensures count data is always accurate.
• Useful when monitoring chats in real time.
• No need to reload the entire page.

🚀 Changelog — Broadcast API Update

• New optional field: max_per_minute
• Controls the maximum number of messages sent per minute.
• Works with all broadcast types (EMAIL, SMS, WHATSAPP_TEMPLATE, FACEBOOK_NOTIFICATION).

{
  "user_ns_list": "f123u111,f123u222,f123u333",
  "sub_flow_ns": "string",
  "type": "EMAIL",
  "scheduled_time": 1786123679,
  "max_per_minute": 60
}

⚙️ Changelog — New Whitelabel Permissions

• Whitelabel Settings – Workspaces
• Whitelabel Settings – Clients

• These options appear only when the Partner Permission add-on is enabled.
• Available under Admin role → User Permissions.
• Exclusive to Partner accounts.

• Provides more granular control over whitelabel settings.
• Allows partners to delegate workspace and client management securely.

⚙️ Changelog — New Whitelabel Permissions

• Whitelabel Settings – Workspaces
• Whitelabel Settings – Clients

• These options appear only when the Partner Permission add-on is enabled.
• Available under Admin role → User Permissions.
• Exclusive to Partner accounts.

• Provides more granular control over whitelabel settings.
• Allows partners to delegate workspace and client management securely.

🔔 Changelog — Live Chat Notification Sound

• Choose your preferred notification sound for live chat.
• Option to change from the default sound anytime.
• Personalized per user — each team member can set their own.

• Never miss an important live chat message.
• Customize alerts to suit your workflow.
• Improves responsiveness for support teams.

📤 Changelog — Export Error Logs

• Download error logs directly as a CSV file.
• Export includes all key fields: time, user, sub-flow, node, and description.
• Works with applied filters (date range, sub-flow, user).

• Easier to share logs with your team.
• Simplifies debugging and external reporting.
• Keep a record beyond the 2-week retention limit.

• Filter reports by Agent Groups instead of selecting agents one by one.
• Quickly select all agents within a chosen group.
• Works in key analytics views such as Conversations and LeaderBoard.

• Faster reporting when managing large teams.
• More accurate group-level performance insights.
• Simplifies agent selection with one click.

🔒 Changelog — Lock AI Assets in Templates

• Locked assets cannot be edited in bots made from the template.
• When the template updates, locked assets auto-sync everywhere.
• Unlocked items remain editable and local.

• Keeps your core AI setup safe from accidental edits.
• Ensures consistent behavior across all bots.
• Roll out improvements with a single publish.

• 📊 New KPI metrics available when conversation mode is enabled
• 📈 Additional reports now visible in workspace analytics dashboard
• 🔄 Dynamic view switching between standard and conversation mode analytics
• 📋 Includes:
  • Conversation volume trends
  • Agent response efficiency
  • Resolution rate breakdowns
• ⚙️ Automatically activates enhanced reporting when conversation mode is on

• 👁️‍🗨️ New real-time indicator shows when multiple agents are viewing the same bot user conversation
  
  
• 🤝 Helps prevent duplicate responses by showing concurrent viewers
  
  
• ⏱️ Updates in real-time as agents join/leave the conversation view
  
  
• 📌 Integrated into existing chat UI (shown in screenshot’s marked button area)