Newest updates
about 1 year ago

Feature: add Remove all tags and Remove all labels actions

New Features


Added bulk removal actions for tags and labels

  • 🏷️ New Remove all tags action for contacts/leads
  • 🏷️ New Remove all labels action for contacts/leads
You can find these two new action in the “Advanced Actions” nodes, and then “Bot user Action”

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about 1 year ago

Feature: add Whatsapp Template message quality score display if the score is GREEN RED or YELLOW

New Features


Added WhatsApp Template quality score display

  • ✅ New quality indicator shows template approval status as GREEN, YELLOW or RED
  • 📊 Color-coded labels display next to each template in management console
  • 🚦 GREEN: Excellent quality
  • ⚠️ YELLOW: Requires attention
  • ⛔ RED: Critical issues detected
If there is no quality score for the template. Nothing will show up in the “WhatsApp template” section.
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about 1 year ago

Feature: add auto_accept option in Partner API invite member endpoint

New Features


Added auto_accept option in Partner API invite member endpoint

  • 🆕 New auto_accept parameter in request body (POST /partner/workspace/{workspaceId}/invite-member)
  • 📋 Supports values "yes" or "no" to control invitation acceptance behavior
  • ⚙️ When set to "no" (default), invitees must manually accept workspace invitations
  • 📥 When set to "yes", members are added instantly without confirmation
  • 🔐 Maintains existing “Manage Team” permission requirement
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about 1 year ago

Feature: add RCS channel for Twilio provider

New Features


Added support for RCS channel for Twilio provider

  • ✨ Users can now create new RCS bots under Twilio provider
  • 🧩 Added “RCS Sender” selection UI during bot setup
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over 1 year ago

Feature: add new whatsapp template messages, Single Product, Multiple Products and Product Carousel

This update introduces support for WhatsApp Business Product Templates, including:
1. Single Product Message
Showcase a single product with image, name, price, description, and direct action buttons like “Add to order” or “Message business”.
2. Multiple Product Message
Send a scrollable list of multiple products, each including an image, title, price, and a “View” button that opens detailed product info.
3. Product Carousel Template
Display a carousel-style layout of product cards (with images and pricing) beneath a main message body. Each card links to a product detail view with full description and order options.

📌 Integration Reference:
Meta Developer Docs – Product Card Carousel Templates

These templates improve customer experience and click-through rates by allowing businesses to visually promote products directly within WhatsApp chats.
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over 1 year ago

Feature: Update Schedule Broadcast to apply filters at the scheduled time instead of when it's created, ensuring it targets the latest matching bot users.

This update improves the Schedule Broadcast functionality by changing when filters are applied.

🔄 Previous Behavior:
• Filters were applied at the time the broadcast was scheduled, locking in the target audience based on past data.

✅ New Behavior:
• Filters are now applied at the scheduled broadcast time, ensuring:
• The audience is based on the latest, real-time matching bot users
• Recently updated segments or user fields are accurately reflected
• No need to manually reschedule to capture new users

📍 Benefits:
• More accurate targeting
• Better results for time-sensitive promotions
• Less need for manual re-checks or updates before send time

This ensures your broadcast always reaches the right users at the right time.
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Improved Updated
over 1 year ago

Feature: add roles to partner custom menus to allow show the custom menus only to selected roles

This feature enhances Partner Custom Menus by introducing role-based visibility, allowing you to control which user roles can see specific custom menu entries.

New Capability:
• Under the Roles section, you can now select from:
• Owner
• Admin
• Member
• Live Chat Supervisor
• Live Chat Agent

📌 This means each custom menu item can be targeted to relevant users only, helping:
• Admins declutter the UI for agents
• Partners control documentation access
• Reduce confusion by showing context-specific links

🛠️ Found under: Whitelabel Settings > Custom Menu
🔒 Great for permission-sensitive environments and multi-role partner deployments.

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over 1 year ago

Feature: add MCP Servers to OpenAI Response API

This feature adds the ability to connect MCP Servers to the OpenAI Response API. Users can now:
• Navigate to AI Hub > MCP Servers
• Add a new MCP Server with:
• Unique name
• Server URL
• Authentication method (None, Bearer Token, or Custom Headers)
• Securely pass API requests and function outputs through MCP middleware

🔐 Use Case: Enables advanced routing, transformation, or filtering of OpenAI-generated function calls via your own backend before returning the result—ensuring flexibility and control in production use cases.

📌 Great for scenarios needing enterprise-grade authentication or logic injection before returning OpenAI output to the user.

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New
over 1 year ago

Feature: Voice Channel can use AI Agent - OpenAI Realtime API

Added

  • Voice Channel AI Agent Support:
    • Enabled Voice Channel to integrate with AI Agents using the OpenAI Realtime API.
    • Supports real-time, low-latency, human-like phone call conversations.
    • Seamlessly integrates with OpenAI Realtime Streaming and ElevenLabs Voice synthesis.
    • Also supports:
      • Function calling
      • Business data access
      • All features available in other text-based channels

Improved

  • Provides a natural and dynamic voice interface for conversational AI bots.
  • Unlocks use cases like voice assistants, booking hotlines, and spoken IVRs.
🗣️ Real-time conversations are here — bring your AI agents to life with voice!

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Improved Updated
over 1 year ago

Feature: move Store Locations from Ecommerce settings to Workspace Settings

Updated

  • Store Locations Moved to Workspace Settings:
    • The Store Locations configuration panel has been relocated from Ecommerce Settings to the main Workspace Settings section.
    • Now accessible directly under the top navigation tab labeled “Store Locations.”

Improved

  • Centralizes key workspace configuration in one place for better accessibility.
  • Makes store-related settings available for broader use cases beyond ecommerce bots.
📍 Store Locations are now easier to manage — right from Workspace Settings!
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over 1 year ago

Feature: allow to Set Permission for mailed invitations if Partner permission addon is enabled

Added

  • Set Permissions for Mailed Invitations (Partner Permission Add-on):
    • You can now assign permissions immediately after sending a user invitation — no need to wait for invite acceptance.
    • A “Permissions” button is now available next to each pending invite if the Partner Permission Add-on is enabled.
    • Ideal for pre-configuring roles like Live Chat Supervisor, limiting access from the moment the invite is accepted.

Improved

  • Enhances onboarding efficiency for team-based workspaces.
  • Ensures users have the correct access from their first login.
✉️ Pre-set roles and permissions right after sending an invite — no delays, full control!

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over 1 year ago

Feature: allow Owner to delete bots when workspace is paused

Added

  • Bot Deletion While Workspace is Paused:
    • Workspace Owners can now delete bots even if the workspace is in a paused state.
    • This would be helpful if the workspace under partner domain is paused, they can remove the extra bot or member to stay within the limits and upgrade to the right plan

Improved

  • Prevents owners from being blocked by paused status when managing unused or outdated bots.
  • Improves administrative flexibility without compromising workspace integrity.
🛠️ Workspace paused? No problem — owners can still manage and delete bots!
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over 1 year ago

Feature: move Business Hours from Ecommerce settings to Workspace Settings

Updated

  • Business Hours Settings Relocation:
    • Moved the Business Hours configuration panel from Ecommerce Settings to the main Workspace Settings section.
    • Now accessible via the top-level navigation under the new “Business Hours” tab.

Improved

  • Centralized configuration improves discoverability and aligns business logic with workspace-level behavior.
  • Supports all bot logic, including availability rules, regardless of ecommerce usage.
🕒 Easier access and more flexible use — Business Hours now live in Workspace Settings!

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over 1 year ago

Feature: update Conversation visibility to support Agent Group

Added

  • Conversation Visibility by Agent Group:
    • Enhanced the Conversation Visibility settings under Live Chat to support visibility based on Agent Groups.
    • New options allow fine-grained control over what conversations Live Chat Agents and Supervisors can access based on their group memberships:
      • Assigned to me
      • Assigned to me or unassigned
      • Assigned to me or my groups
      • Assigned to my groups only
      • Assigned to my groups or unassigned
      • Assigned to me or to my groups or unassigned

Improved

  • Enables flexible multi-team structures by isolating conversation access per agent group.
  • Prevents supervisors or agents from accessing conversations outside their scope of responsibility.
👥 Powerful role-based access control now supported with Agent Group-level visibility!

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over 1 year ago

Feature: add Live chat sidebar option for Partner Custom Menu location

Added

  • Partner Custom Menu - Live Chat Sidebar Location:
    • Added a new location option: Live Chat Sidebar (Single Bot Style) to the Partner Custom Menu.
    • Enables partners to place custom menu links directly in the sidebar of the Live Chat interface.
    • Compatible with the Single Bot Style layout for a seamless and streamlined experience.

Improved

  • More flexible placement options for custom links.
  • Enhances usability by allowing context-aware menu visibility tied to the Live Chat experience.
📌 Now you can pin helpful resources right inside the Live Chat sidebar!
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over 1 year ago

Feature: add Single bot style option in Live Chat Sidebar Settings

Added

  • Live Chat Sidebar - Single Bot Style Option:
    • Introduced a new toggle: Single Bot Style within Live Chat Sidebar Settings.
    • When enabled, displays all conversations in a simplified single bot view format.
    • Ideal for teams using one primary bot per workspace, reducing sidebar clutter.

Improved

  • Cleaner and more focused sidebar layout for streamlined agent experience.
  • Helps reduce noise in environments with minimal routing logic or bot variation.
🎯 Focus your Live Chat experience with the new Single Bot Style view!

0
over 1 year ago

Feature: add Model response with function call output in OpenAI actions to handle the function call from Create model response

Added

  • OpenAI - Model Response with Function Call Output:
    • Introduced a new action to handle function call outputs returned from Create model response actions.
    • Supports structured input including:
      • Function Call ID
      • Function Call Output (JSON)
      • Previous Response ID
      • Tool Choice (auto, required, or none)
      • Optional: System Message and storage flag

Improved

  • Enables multi-turn conversations and dynamic tool execution based on prior function responses.
  • Supports GPT-4o and compatible models for advanced API orchestration.
🧠 Build smart, multi-step AI workflows with function call output handling in OpenAI integrations!

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over 1 year ago

Feature: add permission option Delete bot user, can be used to disable the delete bot user feature for agent

Added

  • Permission: Delete Bot User:
    • Introduced a new permission setting: Delete Bot User.
    • Admins can now enable or disable whether agents have access to delete bot users.
    • Provides enhanced control and prevents accidental or unauthorized deletions of bot users.

Improved

  • Granular role-based permission management across the team.
  • Better safeguards for bot configuration integrity.
🔐 Keep your automation safe — restrict bot user deletion to only trusted roles!
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over 1 year ago

Feature: change Unanswered to Unreplied and use toggle for unreplied in live chat

Updated

  • Live Chat - Unreplied Toggle UI:
    • Renamed the “Unanswered” filter to “Unreplied” in the Live Chat interface for better clarity and alignment with user expectations.
    • Introduced a new toggle switch UI element to easily enable or disable the Unreplied filter.
    • Makes it more intuitive to filter chats that haven’t received a response from an agent.

Improved

  • Enhanced agent workflow by surfacing clearer labeling and quick-toggle capability.
  • Promotes quicker identification of chats that require attention.
📬 Rebranded and improved: Filter your conversations with the new Unreplied toggle!

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over 1 year ago

Feature: add Show Labels, Show Lead Status, Show Department options in live chat sidebar settings

Added

  • Live Chat Sidebar - Additional Display Options:
    • Introduced new visibility toggles in Live Chat Sidebar Settings:
      • ✅ Show Labels – display or hide label tags on live chat conversations.
      • ✅ Show Lead Status – show contact lead status for easier qualification.
      • ✅ Show Department – show the department assignment of each conversation.

Improved

  • Greater flexibility for customizing the Live Chat workspace based on operational needs.
  • Enables teams to prioritize the most relevant information in a clutter-free interface.
🧩 Personalize your Live Chat view even more with labels, lead status, and department toggles!

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Older updates
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