Newest updates
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UI
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Older updates
Feature: add Disable Live chat sidebar option in the live chat sidebar settings
Added
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Disable Live Chat Sidebar Option: Introduced a new setting to completely disable the Live Chat Sidebar within the Live Chat Sidebar Settings.
- When enabled, the entire sidebar is hidden from the Live Chat interface.
- Ideal for teams that prefer a minimal interface or rely solely on search and filters.
Improved
- Simplified UI control by offering a one-click option to hide all sidebar components.
- Works in combination with individual visibility toggles for granular or full suppression.
Feature: update Live chat UI with sidebar and add live chat sidebar setting in workspace settings
Added
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Live Chat Sidebar Settings: Introduced a customizable Live Chat Sidebar panel in the Live Chat interface.
- Users can now configure visibility of sidebar elements like:
- Agent assignment (e.g. Assigned, Unassigned, Collaborating)
- Message status (e.g. Unread, Spam, Invalid)
- Channels (e.g. WhatsApp, Facebook, Google, SSO)
- Segments
- Users can now configure visibility of sidebar elements like:
-
Workspace Settings Panel: Added a Live Chat Sidebar Settings section within Workspace Settings.
- Admins can enable/disable sidebar visibility and selectively hide elements for better focus and cleaner UI.
Improved
- Enhanced Live Chat UX with structured sidebar grouping and visual clarity.
- Better control for teams to tailor chat visibility per workspace or role.
Feature: add option in live chat settings to allow mark as read only if viewed by assigned agent, default will be mark as read if any agent viewed
Added
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Live Chat - Assigned Agent Read Control: Added a new setting in Live Chat Features to control read status behavior:
- New option: “Mark as read only if viewed by assigned agent”
- When enabled, messages are marked as read only when the assigned agent views them.
- Default behavior remains unchanged: messages are marked as read if any agent views them.
Improved
- Provides greater control and accountability in team-based live chat workflows.
- Prevents miscommunication caused by unassigned agents inadvertently clearing unread indicators.
Feature: add Topup Point Url in Parnter settings, used when the billing type is billing url
Added
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Topup Points URL in Partner Settings: Added a new field to Partner settings to define a custom Topup Points URL.
- Used when the billing type is set to Billing URL, allowing redirection to an external payment or billing page.
- Supports dynamic variables such as:
- {workspace_id}, {workspace_name}
- {owner_name}, {owner_email}
- {points}, {currency}, {amount}
Improved
- Seamlessly integrates third-party billing systems in point top-up flows.
- Fallback to Stripe remains available if no URL is provided.
Feature: add <http://Cal.Com|Cal.Com> Integration with booking triggers and API actions
Added
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Cal.com Integration: Introduced full integration with Cal.com
, including triggers and comprehensive booking-related API actions.- 📅 Booking Actions supported:
- Generate booking URL (CREATE)
- Find bookings (SEARCH)
- Create a booking (CREATE)
- Get a booking (READ)
- Reschedule a booking (UPDATE)
- Cancel a booking (DELETE)
- Confirm, Decline, Mark absence (UPDATE/DELETE)
- 👤 User Actions:
- Get user profile (READ)
- 🔄 Designed to support automated workflows for scheduling, rescheduling, and managing appointment lifecycles.
- 🔔 Future support for webhooks to auto-trigger flows based on booking events.
- 📅 Booking Actions supported:
Improved
- Streamlined scheduling capabilities for integrated apps.
- Centralized booking and calendar management within automation workflows.
Feature: increase broadcast limit from 100 per minute to 200 per minute
Updated
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Broadcast Rate Limit Increase: Raised the broadcast sending limit from 100 messages per minute to 200 messages per minute.
- Improves efficiency for bulk messaging campaigns.
- Reduces total time required for large-scale broadcasts.
- Applies to all eligible broadcast channels with rate-limiting enabled.
Improved
- Optimized backend handling to support increased throughput without impacting system performance.
- Enhanced user experience with faster broadcast delivery.
📢 Double the speed — broadcasts now send at 200 messages per minute!
Feature: add Create Model Response API in OpenAI action
Added
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OpenAI - Create Model Response API: Added a new action to Create Model Response in OpenAI integrations.
- Allows sending structured input to models and retrieving custom model responses.
- Enables fine-tuned workflows for non-chat, model-specific operations.
- Supports use cases such as embedding generation, classification, or specialized model inference.
Improved
- Enhanced the OpenAI action menu with new Model Response section including:
- Create model response (CREATE)
- Get model response (READ)
- List input items (SEARCH)
- Delete model response (DELETE)
Feature: allow to use Loop Workflow action inside Workflow, but do not use Loop Workflow inside a Looping workflow
Added
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Loop Workflow Action in Workflow: Enabled the use of Loop Workflow action inside standard Workflows.
- Allows iterating over datasets or repeating actions within a workflow.
- Enhances flexibility for batch processing and automation loops.
Restricted
- Added safeguard to prevent nesting Loop Workflow inside another Loop Workflow.
- Protects against infinite loops and system performance issues.
- Displays clear validation error if a Loop Workflow action is attempted inside a looping context.
Improved
- Optimized workflow execution with intelligent loop context checks.
- Enhanced user guidance with warnings for invalid loop nesting.
🔄 Now you can use Loop Workflow in Workflows — safely and efficiently!
Feature: add Custom title and option to hide from live chat for Whatsapp Template
Added
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Custom Title for WhatsApp Templates: Introduced the ability to assign a Custom Title to each WhatsApp Message Template.
- Helps with better organization and readability when managing multiple templates.
- Allows users to override default template names with more meaningful titles.
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Live Chat Visibility Toggle: Added an option to hide templates from Live Chat.
- Users can toggle template visibility individually.
- Reduces clutter by allowing only relevant templates to be shown in the Live Chat interface.
Improved
- Enhanced WhatsApp Template management with clearer display customization and visibility control.
- Updated UI with columns for Custom Title and Live Chat Status toggles.
Feature: install or auto update sub flow template will fail if the bot over max node limit before install
Added
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Sub Flow Template Install & Auto-Update Node Limit Check: Added validation to prevent installing or auto-updating sub flow templates if the target bot exceeds the maximum allowed node limit.
- The system will now check node count before performing sub flow template installations or updates.
- Install/Update actions will fail gracefully with a clear error message if the bot’s node limit is exceeded.
Improved
- Enhanced platform stability by preventing node overflow issues.
- Improved user feedback with actionable error messages for node limit violations.
🚫 Sub Flow installs and updates will now respect node limits, ensuring safer bot operations!
Feature: add Speech to Text in ElevenLabs API
Added
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ElevenLabs Speech to Text Integration: Introduced Speech to Text (STT) capabilities in the ElevenLabs API integration.
- Supports transcription of audio files via URL input.
- Allows specifying:
- Model selection (e.g., scribe_v1, experimental versions).
- Language (ISO-639-1 format for accuracy and latency improvement).
- Number of Speakers for multi-speaker audio differentiation.
- Provides JSON path extraction and custom field saving for easy data handling.
Improved
- Added intuitive UI for configuring ElevenLabs STT requests.
- Supports real-time transcription testing with Test Request button.
Feature: update Partner Custom Menu to support Top Navbar location
Added
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Top Navbar Location for Partner Custom Menu: Enhanced the Partner Custom Menu feature to support Top Navbar placement.
- Users can now add custom menu items to the top navigation bar for quicker access.
- Maintains existing options for Side Menu and Billing Menu, now expanded with the Top Navbar option.
Improved
- Updated UI dropdown for menu location selection with new Top Navbar option.
- Improved user customization for partner portal navigation.
Feature: add Live chat System Message item in Partner permission addon, allow to disable system messages by individual user
Added
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Live Chat System Messages Permission: Added a new permission item “A.I Agent – Live Chat – System Messages” in the Partner permission add-on.
- Allows administrators to control whether individual users can view system messages within Live Chat.
- Useful for decluttering live chat interfaces for agents by disabling non-essential system messages.
- Permission can be toggled per user for granular access control.
Improved
- Enhanced flexibility in managing chat visibility and agent experience.
- Updated permission management UI to include new item with clear labeling.
Feature: update Open AI image geneartion action to support new model gpt-image-1
Updated
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OpenAI Image Generation - gpt-image-1 Support: Updated the image generation action to support the newly released gpt-image-1 model.
- Users can now leverage advanced image generation capabilities with higher quality outputs.
- Maintains backward compatibility with previous image generation models.
- Added model selection field for choosing between available image generation models.
Improved
- Enhanced UI for model selection with descriptive tooltips for gpt-image-1 capabilities.
- Optimized request handling for faster image generation responses.
🖼️ Generate even more detailed and creative images with OpenAI’s latest gpt-image-1 model!
Feature: add start node ns option for make call action
Added
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Start Node for Make Call Action: Added a new Start Node field to the Make Phone Call action.
- Allows users to specify a node reference (Node NS) to determine where the call flow should begin.
- Supports advanced call handling scenarios like directing calls to specific flows, branches, or actions.
Improved
- Enhanced flexibility and precision for outbound call workflows.
- Clear input validation and placeholder guidance for node format.
Feature: add Image handling mode option for AI Agent action
Added
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Image Handling Mode for AI Agent Actions: Introduced a new Image Handling Mode setting to control how the AI Agent processes incoming images from users.
- Available options allow AI Agents to either:
- Wait for user instruction before processing images.
- Automatically process images as part of the conversation flow.
- Helps in managing AI agent behavior with multimedia inputs for better context handling.
- Available options allow AI Agents to either:
UI
- Added a new dropdown field under AI Agent configuration for selecting the desired image handling mode.
- Includes tooltips and helper text for clarity on behavior.
Feature: add AI Function in AI Agent action to make easy to goto next step after AI function called stop ai agent
Added
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AI Function Integration in AI Agent Actions: Introduced the ability to add an AI Function directly within the AI Agent action flow.
- Simplifies workflows where calling an AI Function should stop the AI Agent and immediately proceed to the next defined step.
- Ensures smoother error handling, external data fetching, and custom logic execution without breaking the flow.
Improved
- Added clear UI button “+ AI Function” for quick access in AI Agent action configuration.
- Enhanced control flow flexibility after AI Function execution.
Feature: update ElevenLabs Text to Speech to allow use custom voice settings
Updated
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ElevenLabs Text to Speech - Custom Voice Settings: Enhanced the Text to Speech feature to support detailed custom voice settings.
- Users can now fine-tune speech output with parameters for:
- Speed: Controls pace of speech.
- Stability: Adjusts emotional variability.
- Similarity: Defines voice replication accuracy.
- Style Exaggeration: Amplifies the speaker’s unique style.
- Speaker Boost: Increases similarity fidelity to the original speaker.
- Custom settings available via an intuitive UI toggle with real-time adjustments.
- Users can now fine-tune speech output with parameters for:
Improved
- Visual interface for voice parameter configuration.
- Enhanced API integration for applying custom voice profiles dynamically.
Feature: add Region option for Whatsapp Cloud Register Number
Added
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Region Selection for WhatsApp Cloud Number Registration: Added a new option to select the Region when registering a WhatsApp Business number via Cloud API.
- Users can now specify their region during the number registration process to ensure proper configuration and compliance.
- Supports improved localization and regional routing for WhatsApp Cloud services.
Improved
- Enhanced registration flow to provide clearer options for international businesses.
- Reduced potential errors related to regional mismatches during number onboarding.
🌍 Region selection ensures a smoother and more accurate WhatsApp Cloud number setup!
Feature: add Typing Indicator for Whatsapp Cloud
Added
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WhatsApp Cloud Typing Indicator: Implemented support for displaying typing indicators in WhatsApp Cloud API conversations.
- Agents can now send “typing on” and “typing off” signals to simulate real-time typing feedback.
- Enhances user experience by providing visual feedback during message processing or delays.
Improved
- Improved UX for WhatsApp Cloud chat interactions, making conversations feel more human-like and interactive.
- Compatible with existing message flow and automation triggers.
💬 Typing indicators now make your WhatsApp Cloud chats more engaging and responsive!
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